酒店回复: Dear Valued Guest,Thank you very much for your outstanding review and for giving us a perfect score across all areas. We are truly delighted to know that you had such a wonderful experience with us.It is great to hear that you found our location convenient and easily accessible to Koh Samet, as well as reasonably priced transportation. We are also pleased that you enjoyed our hotel environment and cleanliness, as our team works hard to maintain high standards for our guests’ comfort.Your kind recommendation means a lot to us and serves as great encouragement for our entire team. We sincerely look forward to welcoming you back again for another memorable stay in the near future.Best regards,Apichai RatthawornRoom Division ManagerNovotel Rayong Star Convention Centre

酒店回复: Dear Valued Guest,Thank you very much for your outstanding review and for awarding us perfect scores across all categories. We are truly delighted to learn that you had such a positive experience with us.We are pleased that you appreciated our convenient location next to the Star Night Market and within easy walking distance to Station . The accessibility to local transportation, including the songthaew service to Koh Samet pier, is indeed one of the advantages many of our guests value, and we are glad it contributed to your enjoyable stay.It is equally rewarding to know that you found your room clean, modern, and comfortable, and that our front desk team made a welcoming and responsive impression. Your kind recognition of their service will certainly be shared with the team as encouragement to continue delivering warm and attentive hospitality.We are also grateful that you chose to extend your stay with us. Your recommendation means a great deal, and we sincerely appreciate your trust and support.We look forward to welcoming you back again for another outstanding experience in the near future.Best regards,Apichai RatthawornRoom Division ManagerNovotel Rayong Star Convention Centre

酒店回复: Dear Xiaoyezi,Thank you for taking the time to share your detailed feedback. We sincerely regret to learn about the many issues you experienced during your stay, and we truly apologize for the disappointment and inconvenience caused.Please accept our deepest apologies regarding the cleanliness of the rooms, particularly the condition of the floors, linens, and amenities. This is entirely unacceptable and does not reflect the standards of cleanliness and hygiene that we are committed to upholding as an Accor-managed hotel. Your comments have been taken very seriously and have been immediately shared with our Housekeeping and Management teams for urgent investigation, corrective action, and retraining where necessary.We are also very concerned to learn about the response you received from our staff when requesting room changes. Courteous, patient, and professional service is fundamental to our values, and we sincerely apologize for fell short of your expectations. This matter will be addressed directly with the team involved.In addition, we regret the condition you observed in the children’s play area and restroom facilities. These areas should be maintained to the highest standards of cleanliness and safety at all times, especially for families. Your feedback highlights clear gaps that we will act upon immediately to improve supervision, cleaning frequency, and overall upkeep.Once again, we are truly sorry that your experience did not reflect the quality and reputation of our hotel or the Accor brand. We appreciate you bringing these matters to our attention, as they allow us to identify shortcomings and make necessary improvements. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Best regards,Apichai RatthawornRoom Division ManagerNovotel Rayong Star Convention Centre109 Sukhumvit Road Thapradu Muang Rayong 21000

酒店回复: Dear Valued Guest,Thank you very much for taking the time to share your detailed feedback following your recent stay with us.We are pleased to learn that you were satisfied with our cleanliness, surroundings, and service. Your positive ratings in these areas are greatly appreciated and serve as encouragement to our team.At the same time, we sincerely regret to learn about the inconvenience you experienced with the shower temperature fluctuation and the hairdryer. Please accept our apologies for the discomfort caused. Your comments have been shared with our Engineering team for immediate inspection and corrective action to ensure a more consistent water temperature and properly functioning equipment.We also acknowledge your feedback regarding the room size. While our room layout is designed to maximize comfort and functionality, we understand that space perception may vary according to personal preference.Thank you once again for your constructive comments. They are invaluable in helping us improve our facilities and enhance the overall guest experience. We hope to have the opportunity to welcome you back and provide you with a more seamless and comfortable stay in the future.Best regards,Apichai RatthawornRoom Division ManagerNovotel Rayong Star Convention Centre109 Sukhumvit Road, Thapradu, Muang Rayong 21000

酒店回复: Dear Diyazhebaizhi,Thank you very much for your outstanding review and perfect scores across all categories. We’re truly delighted to know that you had an absolutely perfect stay and that you enjoyed our well-maintained facilities, impeccable cleanliness, enthusiastic service, and convenient location.Your kind recommendation means a great deal to our entire team and is a wonderful motivation for us to continue delivering excellent experiences. We truly appreciate your support and look forward to welcoming you back again on your next visit.Best regards,Apichai RatthawornRoom Division ManagerNovotel Rayong Star Convention Centre

酒店回复: Dear Guest User,Thank you for sharing such a delightful review of your stay. We are pleased to hear that you enjoyed our convenient location near the 24-hour wet market, night market, and local eateries, as well as the variety of fresh fruits available nearby.It is also wonderful to know that our service met your expectations and that you found our breakfast both satisfying and delicious. Your mention of the local minced pork noodle soup will surely be a tempting tip for future guests.We truly appreciate your kind words and look forward to welcoming you back for another enjoyable stay.Best regards,Apichai RatthawornRoom Division ManagerNovotel Rayong Star Convention Centre109 Sukhumvit Road Thapradu Muang Rayong 21000

酒店回复: Dear GavinCH,Thank you very much for taking the time to share your wonderful feedback following your recent stay with us. We are delighted to learn that you had a comfortable stay and appreciated the peaceful environment of our hotel.It is also a pleasure to know that you were satisfied with our cleanliness and surrounding amenities, as well as the convenience of nearby restaurants, supermarkets, and night markets.Your kind words are truly appreciated and will be shared with our team as encouragement to continue delivering excellent service. We look forward to welcoming you back for another pleasant stay in the near future.Best regards,Apichai RatthawornRoom Division ManagerNovotel Rayong Star Convention Centre109 Sukhumvit Road Thapradu Muang Rayong 21000

酒店回复: 尊敬的 ppe16， 非常感谢您就近期入住我们酒店给出的宝贵反馈。我们很高兴得知您喜欢我们宽敞、维护良好的酒店，以及我们中心位置的便利。我们很高兴得知我们酒店靠近当地市场和各种便利设施，为您的入住体验增添了舒适和便捷。 非常感谢您的推荐，我们非常乐意在未来再次欢迎您来到罗勇，享受一次愉快而难忘的住宿体验。 此致， Apichai Ratthaworn 客房部经理 诺富特罗勇星级会议中心酒店 109 Sukhumvit Road Thapradu Muang Rayong 21000

酒店回复: 尊敬的 Julaluk 先生： 非常感谢您给予的十星好评。这极大地鼓舞了我们整个团队，让我们不断提升服务，确保您的每一次入住都成为难忘的回忆。 我们真诚地希望不久的将来能再次欢迎您光临。 此致， Apichai Ratthaworn 客房经理 诺富特罗勇星级会议中心酒店

酒店回复: 尊敬的宾客用户： 非常感谢您入住诺富特罗勇星空会议中心酒店期间提出的宝贵意见和建议。 我们很高兴听到您对我们的服务感到满意。我们会将您的反馈分享给我们的团队，并相信这些反馈将激励我们整个团队不断提升服务质量。 再次感谢您分享您的入住体验，希望您下次入住也能像上次一样愉快。 此致， Apichai Ratthaworn 客房经理 诺富特罗勇星空会议中心酒店