酒店回复: Dear Diyazhebaizhi,Thank you very much for your outstanding review and perfect scores across all categories. We’re truly delighted to know that you had an absolutely perfect stay and that you enjoyed our well-maintained facilities, impeccable cleanliness, enthusiastic service, and convenient location.Your kind recommendation means a great deal to our entire team and is a wonderful motivation for us to continue delivering excellent experiences. We truly appreciate your support and look forward to welcoming you back again on your next visit.Best regards,Apichai RatthawornRoom Division ManagerNovotel Rayong Star Convention Centre
酒店回复: Dear Xiaoyezi,Thank you for taking the time to share your detailed feedback. We sincerely regret to learn about the many issues you experienced during your stay, and we truly apologize for the disappointment and inconvenience caused.Please accept our deepest apologies regarding the cleanliness of the rooms, particularly the condition of the floors, linens, and amenities. This is entirely unacceptable and does not reflect the standards of cleanliness and hygiene that we are committed to upholding as an Accor-managed hotel. Your comments have been taken very seriously and have been immediately shared with our Housekeeping and Management teams for urgent investigation, corrective action, and retraining where necessary.We are also very concerned to learn about the response you received from our staff when requesting room changes. Courteous, patient, and professional service is fundamental to our values, and we sincerely apologize for fell short of your expectations. This matter will be addressed directly with the team involved.In addition, we regret the condition you observed in the children’s play area and restroom facilities. These areas should be maintained to the highest standards of cleanliness and safety at all times, especially for families. Your feedback highlights clear gaps that we will act upon immediately to improve supervision, cleaning frequency, and overall upkeep.Once again, we are truly sorry that your experience did not reflect the quality and reputation of our hotel or the Accor brand. We appreciate you bringing these matters to our attention, as they allow us to identify shortcomings and make necessary improvements. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Best regards,Apichai RatthawornRoom Division ManagerNovotel Rayong Star Convention Centre109 Sukhumvit Road Thapradu Muang Rayong 21000
酒店回复: Dear Guest User,Thank you for sharing such a delightful review of your stay. We are pleased to hear that you enjoyed our convenient location near the 24-hour wet market, night market, and local eateries, as well as the variety of fresh fruits available nearby.It is also wonderful to know that our service met your expectations and that you found our breakfast both satisfying and delicious. Your mention of the local minced pork noodle soup will surely be a tempting tip for future guests.We truly appreciate your kind words and look forward to welcoming you back for another enjoyable stay.Best regards,Apichai RatthawornRoom Division ManagerNovotel Rayong Star Convention Centre109 Sukhumvit Road Thapradu Muang Rayong 21000
酒店回复: Dear GavinCH,Thank you very much for taking the time to share your wonderful feedback following your recent stay with us. We are delighted to learn that you had a comfortable stay and appreciated the peaceful environment of our hotel.It is also a pleasure to know that you were satisfied with our cleanliness and surrounding amenities, as well as the convenience of nearby restaurants, supermarkets, and night markets.Your kind words are truly appreciated and will be shared with our team as encouragement to continue delivering excellent service. We look forward to welcoming you back for another pleasant stay in the near future.Best regards,Apichai RatthawornRoom Division ManagerNovotel Rayong Star Convention Centre109 Sukhumvit Road Thapradu Muang Rayong 21000
酒店回复: 尊敬的用户：
非常感谢您在 Novotel Rayong Star Convention Center 的反馈和分享您的入住体验。我们很高兴听到您对我们的服务感到满意。
我们会将您的意见与我们的团队分享，并相信这些反馈将激励我们整个团队不断提升服务质量。您的反馈对我们所有员工来说都是莫大的鼓舞和鼓励。我们衷心感谢您。
再次感谢您分享您的入住体验，希望您下次的入住体验和上次一样愉快。
此致，
Apichai Ratthaworn
客房经理
Novotel Rayong Star Convention Center
酒店回复: Dear Guest User,Thank you very much for sharing your kind feedback regarding your recent stay with us. We are delighted to know that you were satisfied with the cleanliness of our rooms, the variety of our breakfast, as well as the convenient location near Chinese snacks, parcels, the 7-Eleven convenience store, and the nearby market.Your comments are truly appreciated and will serve as great encouragement for our team to continue providing the best service and facilities to all our guests.We look forward to the pleasure of welcoming you back again in the near future.Best regards,Apichai RatthawornRoom Division ManagerNovotel Rayong Star Convention Centre109 Sukhumvit Road Thapradu Muang Rayong 21000
这次入住体验堪称完美！酒店设施一应俱全且维护得当，卫生状况令人放心，每位员工都热情专业，黄金地段出行超便利，绝对会再次选择这里，强烈推荐给所有旅行者！
位置是不错的 最好的地方就是大堂了 属于在外面看五分 越往里分越低 换了三个房间 卫生都很糟 地上斑驳不堪 各种长发短发 最后那件床单上还有血迹 很恶心 服务员在最后换房时表现的极其不耐烦 很难想象这还是雅高旗下的星级酒店 儿童乐园更是无人看管 中间也没人收拾 每天都很乱 地面也很脏 里面那个儿童厕所都上马桶上都是各种尿渍 民宿的服务都比这里好 哦对了 他们房间还给客人准备了旧拖鞋！！
地理位置好，旁边就是24小时营业的超大菜市场，这边就有榴莲等水果买，价格也还可以，感觉都不用特意去罗勇其他的榴莲市场买了。夜市也在旁边。酒店服务很好，早餐超级丰盛好吃。夜市口出来还有家黄色门头的店，猪肉碎汤粉超级好吃。
算是比较舒服的，朋友说他住的那边很吵，但是我住的那边就挺安静的，卫生服务都挺好的，周边吃的也多，还有中国超市和夜市，挺大的
我在这家酒店住得很愉快！这是一家有8层楼的大酒店，非常干净。
酒店位置是亮点之一——虽然不在海边，但它就在市中心，出行非常方便。
从酒店步行一小段路就能找到夜市、生鲜市场，甚至还有一家7-Eleven便利店，买吃的和生活必需品都特别方便。
如果我再来罗勇府，我肯定还会住这家酒店。强烈推荐给那些想找一个干净、舒适、位置又好的住宿地点的朋友！
工作人员非常友善，热情地接待了我们。我们带着小孩去，他们还根据我们的要求布置了生日房间，非常可爱和温馨！下次还会再来的。
酒店位置很方便，周围有很多可以逛的地方。员工服务非常好，房间干净，空调也给力。一切都很满意！
酒店非常干净，也很新。房间宽敞舒适，设施齐全。地处市中心，虽然景观不怎么样，但交通非常便利。工作人员都很友善，服务很好，给我留下了深刻的印象。考虑到预订的价格，可以说性价比超高！
这家酒店位置很好，员工服务态度也不错。房间总体来说挺干净的，就是还有一点点灰尘。泳池很大，早餐种类不算特别多，但也可以了。考虑到这个价格，性价比还是挺高的。
房间干净，早餐丰富，对面有中国包裹和中国小卖铺自己7-11便利店，旁边有市场，买熟食和水果都很方便的