Room permeated with old cigarette smell. Had to leave the fan going the whole stay to be able to tolerate it. Room was advertised as non smoking. Was too tired to complain. Also front desk person was not available right away at check in or when i checked out. Also some one was running a chainsaw? after 10pm
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酒店回复: Hi Linda,Thank you for sharing your feedback about your stay at Cozy Garden Inn By OYO Hwy 40 Richmond. We’re sorry to hear about the issues with the cigarette smell, front desk availability, and noise during your stay. Your comments are important to us, and we’ll work on addressing these concerns to improve the experience for our guests.We appreciate your feedback and hope to have the opportunity to provide a better stay in the future.Best regards,Management TeamCozy Garden Inn By OYO Hwy 40 Richmond
5.0分
其他
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I came in to town to meet a friend. Checking in and out was very easy. Staff was friendly. Place was clean. It was a very nostalgic actually staying in a motor inn
4.0分
商务出差
Manager/Owner was very hands-on and straightforward. Room was modest, clean and pleasant. Only there 8 hours to sleep, but would return.
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酒店回复: Dear Pam,Thank you for your review! We’re glad you found the room clean and pleasant, and we hope to welcome you back for a longer stay.Best regards,EvaCozy Garden Inn By OYO Hwy 40 Richmond
5.0分
其他
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Budget Friendly with great service
This is a cute little budget friendly motel that has great days ahead of it. The new owners are putting in a lot of work and they are really going to make this place shine. Very friendly
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酒店回复: Dear Guest,Thank you for your wonderful review and for choosing to stay with us! We are delighted to hear that you found our motel to be budget-friendly and appreciated the great service. It's fantastic to know that the efforts of our new owners are making a positive impact, and we are excited about the bright future ahead. Your kind words motivate us to continue enhancing our guest experience.We look forward to welcoming you back soon!Warm regards, Team OYO
1.0分
其他
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This hotel submitted a no show charge on my CC even thou we checked in at 7pm on the day we were supposed to and paided in full when checked out. And they still submitted a no show charge from ******* and we have had nothing but issues trying to get it refunded.
1.0分
其他
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😬
Where do I even begin? This place is a masterclass in false advertising. From the moment I walked in, I was greeted not with a warm welcome, but with the smell of mildew and a front desk staff who looked like they were doing me a favor just by existing.
Before I could even get my key, I was told there’s a $50 deposit required—because clearly they don’t trust me not to ruin their already ruined room. Trust me, if I could’ve placed a deposit on my sanity before staying here, I would’ve.
The room? A nightmare. The sheets looked like they hadn’t been washed since 2003, the carpet had mysterious stains that told stories I never wanted to imagine, and the “view” was was of an empty pool surrounded by caution tape—because apparently even the pool wanted nothing to do with this place. It just sat there like a sad, concrete reminder of broken dreams. Oh, and let’s not forget the broken AC unit that made sounds like a dying animal all night long.
If you enjoy overpaying for misery, leaving feeling dirtier than when you arrived, and handing over a $50 deposit just to sleep next to the apocalypse—this is your spot. Otherwise, save yourself. Camp outside. Find a nice ditch. Literally anywhere else would be a dream.
3.0分
其他
Marked as no show
Was not good they put in as a no show and charged me double
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酒店回复: Dear Kristina,Thank you for your feedback. We’re sorry to hear that your experience at Cozy Garden Inn By OYO Hwy 40 Richmond did not meet your expectations. We appreciate your comments and will use them to work on improving our services.Best regards,JamesThe Cozy Garden Inn Team
5.0分
家庭亲子
The breakfast could have been tons better but no other complaints.
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酒店回复: Dear Teresa,Thank you for your review of Cozy Garden Inn By OYO Hwy 40 Richmond. We appreciate your feedback about breakfast and are glad you had an otherwise pleasant stay.Warm regards,EvaCozy Garden Inn By OYO Hwy 40 Richmond
4.0分
其他
The tenents had dogs in their unit that would bark every so ofter. While i was trying to sleep
5.0分
情侣出游
The location was great and next to Culver's.
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酒店回复: Hi Verne,Thank you for your 5-star review! We’re glad you enjoyed the convenient location of Cozy Garden Inn By OYO Hwy 40 Richmond. Your feedback means a lot to us, and we look forward to welcoming you back soon!Best regards,Management TeamCozy Garden Inn By OYO Hwy 40 Richmond
Room permeated with old cigarette smell. Had to leave the fan going the whole stay to be able to tolerate it. Room was advertised as non smoking. Was too tired to complain. Also front desk person was not available right away at check in or when i checked out. Also some one was running a chainsaw? after 10pm
I came in to town to meet a friend. Checking in and out was very easy. Staff was friendly. Place was clean. It was a very nostalgic actually staying in a motor inn
Manager/Owner was very hands-on and straightforward. Room was modest, clean and pleasant. Only there 8 hours to sleep, but would return.
Budget Friendly with great service
This is a cute little budget friendly motel that has great days ahead of it. The new owners are putting in a lot of work and they are really going to make this place shine. Very friendly
This hotel submitted a no show charge on my CC even thou we checked in at 7pm on the day we were supposed to and paided in full when checked out. And they still submitted a no show charge from ******* and we have had nothing but issues trying to get it refunded.
😬
Where do I even begin? This place is a masterclass in false advertising. From the moment I walked in, I was greeted not with a warm welcome, but with the smell of mildew and a front desk staff who looked like they were doing me a favor just by existing.
Before I could even get my key, I was told there’s a $50 deposit required—because clearly they don’t trust me not to ruin their already ruined room. Trust me, if I could’ve placed a deposit on my sanity before staying here, I would’ve.
The room? A nightmare. The sheets looked like they hadn’t been washed since 2003, the carpet had mysterious stains that told stories I never wanted to imagine, and the “view” was was of an empty pool surrounded by caution tape—because apparently even the pool wanted nothing to do with this place. It just sat there like a sad, concrete reminder of broken dreams. Oh, and let’s not forget the broken AC unit that made sounds like a dying animal all night long.
If you enjoy overpaying for misery, leaving feeling dirtier than when you arrived, and handing over a $50 deposit just to sleep next to the apocalypse—this is your spot. Otherwise, save yourself. Camp outside. Find a nice ditch. Literally anywhere else would be a dream.
Marked as no show
Was not good they put in as a no show and charged me double
The breakfast could have been tons better but no other complaints.
The tenents had dogs in their unit that would bark every so ofter. While i was trying to sleep
The location was great and next to Culver's.