酒店回复: Dear guest, Thank you for your feedback! The opinion of our frequent guests means the world to us. We sincerely apologize for the experience you had during your stay. Providing a comfortable and enjoyable environment for our guests is of utmost importance to us, and we regret that we fell short of your expectations. It's disheartening to hear that we fell short of providing the level of service and cleanliness that we strive for. Your feedback is incredibly valuable to us, and we have actively worked to address the issues you've raised to improve our services in the future. We understand your frustrations and sincerely apologize for any inconvenience caused. If there's anything further we can do to make things right, please don't hesitate to reach out to us directly. Best regards, Jana Numa Guest Experience Team
酒店回复: Estimada Mayram, ¡Gracias por tus comentarios! La opinión de nuestros clientes frecuentes es muy importante para nosotros y agradecemos tus amables palabras. Te deseamos lo mejor y esperamos verte de nuevo pronto. Saludos, Jana Numa Guest Experience Team
酒店回复: Dear sanam,We want to thank you for your feedback! It's always a pleasure to know that people enjoyed their time with us. We want to wish you all the best in the future and look forward to seeing you again soon! Best regards,
Numa has 3-4 apartments in Frankfurt however this one is very reasonably priced.The apartments are very clean and well equipped with all amenities in the Kitchen.It is walking distance from Tram stop and you have a REWE just opposite to it. The facility is equipped with a laundry as well . I would highly recommend this one to people looking for a homely stay in Frankfurt
4.0分
商务出差
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Economical apartment in Frankfurt for a conference
There is good and bad.
The good - my colleague and I had questions/issues with supplies and a coffee maker and the numa team helped us very quickly!
The bad - The mattress was so soft that I got a terrible backache the whole trip. I ended up putting the ironing board on top of the mattress and sleeping on it. My "intimate" balcony room was very small, so much so that you can only open the balcony door about 1 foot because the it runs into the bed. Some of the dishes were dirty and the inside bottoms of the trash cans had not been washed out.
I had no problem with the wifi. There were only a few channels on the TV that got consistent reception; no channels in English.
Cooking/dinnerware geared to one person which was my expectation.
There is a wonderful grocery store right across the street from the apartment building. You can hear the trains going by - a bit louder for rooms on the train track side.
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酒店回复: Dear Brenda,Thank you for the wonderful feedback and easy communication during your stay. We're incredibly pleased to read that you enjoyed your stay and that we were able to support you. We want to wish you all the best in the future and look forward to seeing you again soon!Best regards,numa Guest Experience Team
很适合商务出差，离展厅很近，背向轨道带阳台的房间很安静，入住很智能！
我是，或者应该说我曾经是Numa品牌的忠实粉丝，我住过几次这家酒店，最近一次是在里斯本，感觉非常棒。我出差已经超过20年了，去过很多城市。我出差德国两周，在法兰克福，看到Luma酒店后就预订了。我特别要求要一间安静的、远离噪音的房间，因为我睡眠很浅，所以在这里也提出了同样的要求。可惜的是，这是我经历过的最不愉快的经历。首先，他们没有给我发送在线办理入住的邮件，我等了19分钟才打通两个国际电话，他们发了邮件，但遗憾的是，在进行线上办理入住时，他们无法向我的迪拜号码发送短信验证码。幸运的是，我的英国号码可以正常办理入住。令我惊讶的是，他们给了我一楼的房间，面朝铁路线，离铁路线只有50米……我打电话要求换房间，但他们没有换，而且床有点坏了，转动时会发出声音，浴室淋浴区的玻璃和地板非常脏。电视也坏了，简直是一场噩梦。感谢上帝，早上我退房了，强烈不推荐这家酒店，特别是考虑到他们收取的价格。
每次我们去法兰克福都会使用它。这是比酒店更好的选择。我们只使用了带阳台和厨房的单间公寓，非常舒适和干净。厨房里始终备有 1 升水、咖啡、牛奶、糖、啤酒和软饮料（由酒店提供）。我们在其他城市使用过它，它总是充足且舒适。
公寓刚刚装修完毕，但与虚拟助理的沟通却令人厌烦、沮丧且无效。抵达后，发现：- 1. 天花板上滴水 2. 浴室地板被水淹没 3. 没有卫生纸 4. 浴室灯不亮 5. 浴室插座不亮 6. 清洁工作很肤浅，床边抽屉里有叉子 7. 家具已经打扫干净，没有移动过。尽管与虚拟助理和工作人员不断沟通，并不断承诺会解决问题，但没有任何变化。我住了 3 天。遗憾的是，这是我最后一次住在 Numa Apartments
那太棒了。漂亮的公寓设有阳台。足够两个人住。大楼前设有Rewe大型超市。只需 2 分钟即可到达 17 号电车站。我们遇到的唯一问题是菜肴。公寓里的玻璃不够。卫生纸不够好，我们自己买的。我们知道没有每日清洁服务，但至少他们可以多放卫生纸和一条毯子。 4月22日的周末，天气很冷。其余的都很棒，我真的推荐预订这个地方。
一流的酒店，设有公寓，里面有您烹饪所需的一切，并享受您在法兰克福的住宿。靠近 REWE 以及电车和火车站。
我最近在展览会工作期间住在这里。公寓很棒，干净，正是我所需要的
Numa has 3-4 apartments in Frankfurt however this one is very reasonably priced.The apartments are very clean and well equipped with all amenities in the Kitchen.It is walking distance from Tram stop and you have a REWE just opposite to it. The facility is equipped with a laundry as well . I would highly recommend this one to people looking for a homely stay in Frankfurt
Economical apartment in Frankfurt for a conference
There is good and bad.
The good - my colleague and I had questions/issues with supplies and a coffee maker and the numa team helped us very quickly!
The bad - The mattress was so soft that I got a terrible backache the whole trip. I ended up putting the ironing board on top of the mattress and sleeping on it. My "intimate" balcony room was very small, so much so that you can only open the balcony door about 1 foot because the it runs into the bed. Some of the dishes were dirty and the inside bottoms of the trash cans had not been washed out.
I had no problem with the wifi. There were only a few channels on the TV that got consistent reception; no channels in English.
Cooking/dinnerware geared to one person which was my expectation.
There is a wonderful grocery store right across the street from the apartment building. You can hear the trains going by - a bit louder for rooms on the train track side.