I roomed alone and I felt very safe at this hotel. Every time I came back to my room I had new towels and linen. The staff there is super sweet. The food was 10/10. My go to hotel now ! I love it ! I had a great first experience
2.0分
家庭亲子
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Terrible. This property looks brand new from the outside, but on the inside it’s just lipstick on a pig. Everytime we ran a hair dryer the power in the room would go out, the shower handle fell off, and the toilet was only loosely attached to the floor. We asked for a different room multiple times but they kept telling us the problem was fixed. It wasn’t. There was no complimentary breakfast or even coffee. The bar was literally out of half the beer they offered and all whiskey and bourbon. One of the ladies at the front desk was very nice and accommodating. She was the only bright spot.
2.0分
其他
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Wanted to give 5 starts but...
Front desk staff friendly and my bed comfort was wonderful. Have stayed at this hotel in the past & had zero issues. Unfortunately, I didn't have a functioning toilet the entirety of my 2-night stay even though I reported the issue within 12 hours of my arrival. No explanation given by staff as to why the repair wasn't made or the reason why I wasn't relocated.
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酒店回复: Thank you for your feedback, and please accept our sincere apologies for the inconvenience you experienced during your stay. We are truly sorry to hear about the issue with your room and lack of resolution during your stay. This is not the level of service we strive to provide, and we regret that we fell short. We value your past loyalty to our property and would greatly appreciate the opportunity to make things right in the future. Your comments have been shared with our team to ensure we do better moving forward. We hope to welcome you back and provide the experience you rightfully expected and deserved.
5.0分
家庭亲子
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James was amazing as well as nayla but James had such a way spoke to
Kindly was interested in our visit asked everytime he saw us how we were or needed anything! This will be our go to when our daughter starts college there
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酒店回复: Thank you so much for your kind words! We're thrilled to hear James and Nyla made your stay special. We can't wait to welcome you back when your daughter starts college!
5.0分
其他
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Great hotel stay
Everything was excellent from being greeted upon check-in to our check out.The check-in was easy and the staff was very personable and friendly. The room was clean and updated with excellent amenities. We has cookies from the Bistro for a late snack and they were excellent. We also had breakfast at the Bistro. Both the breakfast sandwich and the breakfast burrito that my wife and I ordered were very delicious. Both the night staff and day staff at the Bistro were excellent.
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酒店回复: Thank you! We're so glad you had a great experience from check-in to checkout. We'll be sure to pass your kind words along to the Bistro team- we agree, those breakfast options are delicious! Hope to see you again soon!
4.0分
家庭亲子
The pillows were horrible (not plush at all), and the blower in the bathroom had a rattling noise.
3.0分
情侣出游
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The hotel and room were newer condition, clean and very accessible to downtown Tuscaloosa. Staff was very friendly, and the entry / waiting area was very nice. The pillows were flat and not comfortable. The hotel is in an area that you would not expect (rough neighborhood) with a lot next door that had individuals blaring their loud bass music into the night. You can not hear the people next to your room, but you can hear when people stomp up stairs. Overall not a bad place to get some sleep and a nice shower.
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酒店回复: Thank you for your review. While we're glad you found our hotel clean and conveniently located, we sincerely apologize for the noise disturbances during your stay. Your feedback helps us look into ways we can improve the overall guest experience, and we hope to have another opportunity to better serve you.
4.0分
其他
Everything was clean and staff was very courteous and accommodating
5.0分
其他
Area wasn't fantastic, but the hotel and room were very nice
非常喜欢这次入住 ❤️❤️❤️
I roomed alone and I felt very safe at this hotel. Every time I came back to my room I had new towels and linen. The staff there is super sweet. The food was 10/10. My go to hotel now ! I love it ! I had a great first experience
Terrible. This property looks brand new from the outside, but on the inside it’s just lipstick on a pig. Everytime we ran a hair dryer the power in the room would go out, the shower handle fell off, and the toilet was only loosely attached to the floor. We asked for a different room multiple times but they kept telling us the problem was fixed. It wasn’t. There was no complimentary breakfast or even coffee. The bar was literally out of half the beer they offered and all whiskey and bourbon. One of the ladies at the front desk was very nice and accommodating. She was the only bright spot.
Wanted to give 5 starts but...
Front desk staff friendly and my bed comfort was wonderful. Have stayed at this hotel in the past & had zero issues. Unfortunately, I didn't have a functioning toilet the entirety of my 2-night stay even though I reported the issue within 12 hours of my arrival. No explanation given by staff as to why the repair wasn't made or the reason why I wasn't relocated.
James was amazing as well as nayla but James had such a way spoke to
Kindly was interested in our visit asked everytime he saw us how we were or needed anything! This will be our go to when our daughter starts college there
Great hotel stay
Everything was excellent from being greeted upon check-in to our check out.The check-in was easy and the staff was very personable and friendly. The room was clean and updated with excellent amenities. We has cookies from the Bistro for a late snack and they were excellent. We also had breakfast at the Bistro. Both the breakfast sandwich and the breakfast burrito that my wife and I ordered were very delicious. Both the night staff and day staff at the Bistro were excellent.
The pillows were horrible (not plush at all), and the blower in the bathroom had a rattling noise.
The hotel and room were newer condition, clean and very accessible to downtown Tuscaloosa. Staff was very friendly, and the entry / waiting area was very nice. The pillows were flat and not comfortable. The hotel is in an area that you would not expect (rough neighborhood) with a lot next door that had individuals blaring their loud bass music into the night. You can not hear the people next to your room, but you can hear when people stomp up stairs. Overall not a bad place to get some sleep and a nice shower.
Everything was clean and staff was very courteous and accommodating
Area wasn't fantastic, but the hotel and room were very nice