Most Amenities were out of service, the clogged sink, the shower didn't work properly, the loud heating unit, and worst of all Rude Staff.
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酒店回复: Thank you for taking the time to share your feedback. We sincerely apologize for the many inconveniences you experienced during your stay. The issues you mentioned—including the clogged sink, malfunctioning shower, loud heating unit, and the lack of courteous service—are far below the standards we strive to provide.Your comfort and satisfaction are extremely important to us, and we regret that we fell short in multiple areas. Please know that we are addressing each of these concerns with our maintenance and guest services teams to ensure they are resolved promptly and do not happen again.We truly appreciate your honesty and hope you will consider giving us another opportunity to provide you with a much better experience.
5.0分
其他
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Clean, neat, cozy room. Friendly, hospitable staff. Low price and a convenient location. Plenty of free parking. Fantastic free breakfast. Easy booking on *******. Highly recommended!
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酒店回复: Thank you so much for your wonderful review! We’re delighted to hear that you enjoyed our clean and cozy rooms, friendly staff, convenient location, and all the extra perks like free parking and breakfast. We’re also glad the ******* booking process was easy for you. Your recommendation means a lot to us, and we look forward to welcoming you back again soon! 🌟
4.0分
其他
The room was clean. Breakfast options were good. Room was not cleaned though between our 2 night stay
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酒店回复: Thank you for sharing your feedback with us. We’re glad to hear that you found the room clean upon arrival and enjoyed our breakfast options. We sincerely apologize that your room was not serviced during your two-night stay — this is not the experience we aim to provide. We will review this with our housekeeping team to ensure it doesn’t happen again.If there’s anything we can do to make your next stay more comfortable, please don’t hesitate to let us know. We appreciate your comments and hope to welcome you back.
5.0分
其他
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This was a great place for me to stay. Its not the Ritz but i dont require that when i travel. Its was a nce big room. It was convenient and the heat worked! The staff were friendly and helpful. All at a great rate! I will gladly stay again!!!
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酒店回复: Thank you for letting us know about your stay, we really appreciate hearing from our customers. We are glad you had a good stay and the staff we so congenial during your visit!
1.0分
其他
Fire in building first night so no sleep. Tv and controls not compatible. Would like refund for first night
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酒店回复: Thank you for sharing your feedback. We sincerely apologize for the disturbance caused by the fire alarm during your first night with us. We understand how frustrating this must have been, especially after a long day of travel, and we truly regret that it impacted your sleep. The safety and comfort of our guests are our top priority, and we take these situations very seriously.Regarding the issue with the TV and remote controls, we’re sorry that you had trouble with compatibility. We will look into this and make sure everything is functioning properly moving forward.As for your request for a refund, we’d be happy to discuss this further with you to ensure you’re taken care of. Please feel free to reach out to our guest services team directly so we can resolve this issue to your satisfaction.Again, we apologize for the inconvenience and hope to have the chance to make things right. Thank you for your understanding.
4.0分
商务出差
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Given the price, this hotel was far better than I expected. The staff was friendly, the room was big and clean, if a bit dingy. The bed and pillows were comfortable. The shower was hot, and everything worked but the wifi password! Breakfast was the typical waffles, cereal, etc.
For me, the big thing was that I felt safe. As a woman traveling alone, that was the most important consideration.
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酒店回复: Thank you so much for your thoughtful review! We’re glad to hear that you felt comfortable and safe during your stay—that’s something we prioritize for all our guests, especially those traveling alone. We’re also happy that you enjoyed the space and comfort of your room, as well as the friendly service from our staff.We’re sorry to hear about the issue with the Wi-Fi password, and we’ll make sure to look into that to ensure it’s working properly for future guests. We appreciate your feedback about the breakfast, too—while we aim to provide a simple and satisfying start to the day, we’ll keep your comments in mind as we continue to improve our offerings.We hope to have the opportunity to welcome you back in the future, and thank you for choosing to stay with us!
5.0分
其他
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It was a nice clean hotel . The only thing I would advise is to have a better breakfast options . Actually put out real food , eggs , sausage, potatoes . And make it go till 10am everyday .
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酒店回复: Thank you for your kind words and for taking the time to leave a review! We’re so happy to hear that you found our hotel clean and enjoyable. Your feedback about the breakfast is greatly appreciated. We understand that having more substantial options like eggs, sausage, and potatoes can make for a better start to the day, and we’ll certainly take your suggestion into consideration as we continue to improve our breakfast offerings.Also, we appreciate your input about extending breakfast hours. It’s something we’ll look into, as we want to make sure all of our guests have a convenient and satisfying experience.We hope to welcome you back soon for another great stay, and we’ll keep working to make your future visits even better!
1.0分
其他
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The stay was disappointing. There was no soap in the bathroom to wash our hands, which was quite inconvenient. When we arrived, there was no one at the front desk—we had to wait about 15 minutes before someone showed up to check us in. Additionally, one of the staff members was rude to my niece after she accidentally spilled a bit of waffle mix on the counter during breakfast. Overall, not the level of service or hospitality we expected.
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酒店回复: Thank you for taking the time to share your feedback. We are truly sorry to hear about the issues you encountered during your stay. The absence of soap in the bathroom is certainly not acceptable, and we understand how inconvenient that must have been. We will make sure to address this immediately with our housekeeping team to ensure it doesn't happen again.We also apologize for the delay in checking in and for the less-than-friendly experience your niece had with one of our staff members. This is not the level of service we aim to provide, and we will be speaking with our team to ensure that all of our guests are treated with the kindness and respect they deserve.Your feedback is incredibly valuable to us, and we’re committed to improving based on your comments. We truly hope you’ll consider giving us another chance to provide you with the high level of hospitality you expect and deserve.If you would like to discuss your experience further or if there's anything we can do to make things right, please don’t hesitate to reach out to us directly.
酒店的位置不错，有一个比较大的停车场也比较干净，卫生整洁，性价比很高，我住的时候半夜的时候还有人在房间外面，早晨起来的时候发现房门给开了，大家住的时候要注意扣上锁环。
史上最差酒店
Most Amenities were out of service, the clogged sink, the shower didn't work properly, the loud heating unit, and worst of all Rude Staff.
Clean, neat, cozy room. Friendly, hospitable staff. Low price and a convenient location. Plenty of free parking. Fantastic free breakfast. Easy booking on *******. Highly recommended!
The room was clean. Breakfast options were good. Room was not cleaned though between our 2 night stay
This was a great place for me to stay. Its not the Ritz but i dont require that when i travel. Its was a nce big room. It was convenient and the heat worked! The staff were friendly and helpful. All at a great rate! I will gladly stay again!!!
Fire in building first night so no sleep. Tv and controls not compatible. Would like refund for first night
Given the price, this hotel was far better than I expected. The staff was friendly, the room was big and clean, if a bit dingy. The bed and pillows were comfortable. The shower was hot, and everything worked but the wifi password! Breakfast was the typical waffles, cereal, etc.
For me, the big thing was that I felt safe. As a woman traveling alone, that was the most important consideration.
It was a nice clean hotel . The only thing I would advise is to have a better breakfast options . Actually put out real food , eggs , sausage, potatoes . And make it go till 10am everyday .
The stay was disappointing. There was no soap in the bathroom to wash our hands, which was quite inconvenient. When we arrived, there was no one at the front desk—we had to wait about 15 minutes before someone showed up to check us in. Additionally, one of the staff members was rude to my niece after she accidentally spilled a bit of waffle mix on the counter during breakfast. Overall, not the level of service or hospitality we expected.