酒店回复: 亲爱的客人，感谢您分享您的愉快体验。我们很高兴您喜欢酒店的地理位置以及周边的便利设施。同时，屋顶酒吧和无边泳池也为您的入住增添了乐趣。期待您再次光临。祝好，Mondrian Singapore Duxton

酒店回复: 尊敬的Daisyxiner，感谢您对我们酒店的反馈。我们对您在入住过程中的不便表示歉意。我们会认真审视您的意见，以提升我们的服务质量。希望未来能有机会再次为您服务。祝好，Mondrian Singapore Duxton

酒店回复: Thank you for taking the time to share your feedback. We are truly sorry to hear about the frustration and disappointment you experienced during your stay, and we sincerely regret that your experience did not meet expectations.We are concerned to learn about the issues you highlighted regarding room size, housekeeping standards, amenities, and the bathroom layout. These points have been shared with our Housekeeping and Engineering teams for review, as guest safety, cleanliness, and comfort are priorities for us.Most importantly, we would like to address your concern regarding the room extension and the additional charge at check-out. We sincerely apologise for the confusion and distress caused. This is certainly not the experience we intend for any guest. Any room-type changes, upgrades, or additional charges should always be clearly explained and agreed upon in advance. The matter regarding the pre-authorisation deduction has been escalated internally for review to ensure that the charges applied were accurate and properly communicated.We also regret that the language barrier at the Front Desk contributed to the misunderstanding. While our team strives to assist guests from different backgrounds, we acknowledge that clearer communication and better support in this situation were needed. Your feedback has been shared with our Front Office leadership team for further coaching and improvement.Please accept our sincere apologies for the inconvenience and distress caused. We appreciate your feedback, as it helps us identify gaps and improve our service standards. Should you wish to follow up further, we encourage you to contact the hotel directly so we may review the case in detail and address it appropriately.Thank you for bringing this matter to our attention.

酒店回复: 亲爱的Jo11y，感谢您分享您的愉快体验。我们很高兴您喜欢酒店的便利位置及周边美食选择，同时也欣赏到无边泳池的美丽夜景。期待您再次光临。祝好，Mondrian Singapore Duxton

酒店回复: 親愛的csrftoken，感謝您對我們的正面評價。我們很高興您喜歡我們的氛圍和泳池的景色，並相信這些體驗能為情侶出遊增添特別的回憶。期待您再次光臨。祝好，Mondrian Singapore Duxton

酒店回复: Thank you very much for your outstanding review and for awarding us perfect scores across all categories. We are delighted to know that you found our facilities well-equipped, the cleanliness to your satisfaction, and the surrounding environment convenient for dining, shopping, and transportation.It is especially rewarding to hear that you described our service as warm, thoughtful, and meticulous. Your kind words will certainly be shared with the team as great encouragement.We truly appreciate your feedback and look forward to welcoming you back to Mondrian Singapore Duxton for another exceptional stay.

酒店回复: We are delighted to hear that you enjoyed our rooftop pool, breakfast offering, and the charm and convenience of our surrounding neighbourhood, especially with the easy access to local hawker centres. Your observations about the MRT access and luggage considerations are also very helpful for future travellers.At the same time, we appreciate your comments regarding room size and air-conditioning noise. Please be assured that our team is always on hand to assist promptly should any maintenance issues arise, and your feedback will be shared with the relevant departments for review.Thank you once again for staying with us. We hope to welcome you back again in the future for an even more comfortable experience.

酒店回复: Thank you very much for your outstanding review and for awarding us perfect scores across all categories. We are delighted to know that the rooftop pool left such a strong impression and that you found the room well-suited for Singapore, offering good value alongside our facilities.We are especially pleased to hear that communication with our front desk team was seamless and that you enjoyed the breakfast selection, including the fresh fruit, juices, and both Chinese and Western options. Your kind feedback is greatly appreciated and will be shared with the team.Thank you once again for choosing to stay with us. We look forward to welcoming you back for another memorable experience.

酒店回复: Thank you very much for your detailed feedback and for rating your stay with such high scores. We are delighted to hear that you enjoyed our convenient location within walking distance to Maxwell Food Centre and Chinatown Complex, and that our front desk team left a positive impression with their service. We truly appreciate your kind words.At the same time, we are sorry to hear about the inconvenience with the room size when handling large suitcases. We understand how important comfort and space are, and your comments will be reviewed as we continue refining the guest experience.Most importantly, we sincerely apologise for the issue with the towels. This is certainly not the standard we aim to deliver, and we appreciate you highlighting it. Our housekeeping team has been informed to ensure closer inspections and improvements in this area.Thank you again for your honest feedback and for rating us highly overall. We hope to have the pleasure of welcoming you back for an even smoother and more comfortable stay.