酒店回复: Thank you for taking the time to share your feedback. We are truly sorry to hear about the frustration and disappointment you experienced during your stay, and we sincerely regret that your experience did not meet expectations.We are concerned to learn about the issues you highlighted regarding room size, housekeeping standards, amenities, and the bathroom layout. These points have been shared with our Housekeeping and Engineering teams for review, as guest safety, cleanliness, and comfort are priorities for us.Most importantly, we would like to address your concern regarding the room extension and the additional charge at check-out. We sincerely apologise for the confusion and distress caused. This is certainly not the experience we intend for any guest. Any room-type changes, upgrades, or additional charges should always be clearly explained and agreed upon in advance. The matter regarding the pre-authorisation deduction has been escalated internally for review to ensure that the charges applied were accurate and properly communicated.We also regret that the language barrier at the Front Desk contributed to the misunderstanding. While our team strives to assist guests from different backgrounds, we acknowledge that clearer communication and better support in this situation were needed. Your feedback has been shared with our Front Office leadership team for further coaching and improvement.Please accept our sincere apologies for the inconvenience and distress caused. We appreciate your feedback, as it helps us identify gaps and improve our service standards. Should you wish to follow up further, we encourage you to contact the hotel directly so we may review the case in detail and address it appropriately.Thank you for bringing this matter to our attention.
酒店回复: Thank you very much for your outstanding review and for awarding us perfect scores across all categories. We are delighted to know that you found our facilities well-equipped, the cleanliness to your satisfaction, and the surrounding environment convenient for dining, shopping, and transportation.It is especially rewarding to hear that you described our service as warm, thoughtful, and meticulous. Your kind words will certainly be shared with the team as great encouragement.We truly appreciate your feedback and look forward to welcoming you back to Mondrian Singapore Duxton for another exceptional stay.
酒店回复: We are delighted to hear that you enjoyed our rooftop pool, breakfast offering, and the charm and convenience of our surrounding neighbourhood, especially with the easy access to local hawker centres. Your observations about the MRT access and luggage considerations are also very helpful for future travellers.At the same time, we appreciate your comments regarding room size and air-conditioning noise. Please be assured that our team is always on hand to assist promptly should any maintenance issues arise, and your feedback will be shared with the relevant departments for review.Thank you once again for staying with us. We hope to welcome you back again in the future for an even more comfortable experience.
酒店回复: Thank you very much for your outstanding review and for awarding us perfect scores across all categories. We are delighted to know that the rooftop pool left such a strong impression and that you found the room well-suited for Singapore, offering good value alongside our facilities.We are especially pleased to hear that communication with our front desk team was seamless and that you enjoyed the breakfast selection, including the fresh fruit, juices, and both Chinese and Western options. Your kind feedback is greatly appreciated and will be shared with the team.Thank you once again for choosing to stay with us. We look forward to welcoming you back for another memorable experience.
4.7分
经典双床房
朋友出游
环境:酒店位置很好 步行去maxwell和牛车水大厦都很方便
服务:前台服务很好 中
设施:房间比较小 比较难铺开两个大箱子
卫生:毛巾有味道 卫生有待加强
展开
酒店回复: Thank you very much for your detailed feedback and for rating your stay with such high scores. We are delighted to hear that you enjoyed our convenient location within walking distance to Maxwell Food Centre and Chinatown Complex, and that our front desk team left a positive impression with their service. We truly appreciate your kind words.At the same time, we are sorry to hear about the inconvenience with the room size when handling large suitcases. We understand how important comfort and space are, and your comments will be reviewed as we continue refining the guest experience.Most importantly, we sincerely apologise for the issue with the towels. This is certainly not the standard we aim to deliver, and we appreciate you highlighting it. Our housekeeping team has been informed to ensure closer inspections and improvements in this area.Thank you again for your honest feedback and for rating us highly overall. We hope to have the pleasure of welcoming you back for an even smoother and more comfortable stay.
位置很好 牛车水就在附近。超市 酒吧 米其林餐厅步行可达。地铁去圣淘沙也非常近。新酒店性价比高,还有屋顶酒吧和无边泳池。
14:00到达酒店排队半小时做了入住手续然后表示三点才可以拿房卡。结果三点半回来拿房卡又排队半个小时重新办理手续!到了房间看到床头对着镜子!!!果断退房了!预定两天只待了不到半小时!一分钱不退款!!!黑店!!!!!大家避雷!!!马上预订了丽丝卡尔顿!太气人了!!!
不是对中国人不友好,是坏!房间小,放行李的地方都没有,房间配的水很小一纸盒,还有一股怪味,清理房间浴巾都不换,卫生间玻璃门容易夹伤手!这些都忍了,前台真的太坏了!我在携程续住同一个房型,价格比前一天的还贵两百多,去前台更新房卡的时,前台不懂中文,说我需要换房间,我说我订的是同一个房型,我不想换,她唧唧哇哇给我说了一大堆,我英文不好,没有听太懂,就说了一句ok,就没有换房间了,然后退房的时候,居然给我一张帐单,说我升级房间了,需要支付40新币,我订相同房型,价格还贵,也没有换其他房间,不知道这个费用是怎么产生的!找了一个会中文的,没有现场给钱,但是回去查押金预授权居然扣款了!什么黑店啊!简直了
酒店位置很方便,附近就是Maxwell food court(天天海南鸡饭),门口就有很多小酒吧,无边泳池夜景一绝,非常漂亮。闹中取静。
整体居住体验很好,别具一格,氛围感拉满,适合情侣出游
在泳池上方的风景很好,哈哈人好多,没下去游一下
不错,离麦士威地铁站很近,特别方便,前台服务很好,很安静,风景也不错,这次新加坡旅游是一次不错的行程
设施:设施齐全,还不错,
卫生:卫生干净整理,打扫还可以,
环境:周边吃饭逛街方便,打车便利,靠近地铁站
服务:服务热情周到细致。
被天台泳池吸引定的,房间比较小,早餐还不错,附近街区很漂亮,离食阁都很近很方便,地铁站在小山脚下,所以如果带着行李还是打车比较方便。但这家空调会有很吵的情况,一定要及时联系前台来修理。服务方面,前台和餐厅的服务人员基本会更倾向于英语交流,也不知道他们会不会中文……
泳池真的很漂亮 房间的话就正常吧,在新加坡这个地方价格不算贵,毕竟这么漂亮的泳池在 前台都会中文,全程无障碍沟通 早餐也很不错,水果果汁,中餐西餐都有 很新鲜
环境:酒店位置很好 步行去maxwell和牛车水大厦都很方便
服务:前台服务很好 中
设施:房间比较小 比较难铺开两个大箱子
卫生:毛巾有味道 卫生有待加强