酒店回复: Thank you so much for taking the time to share your experience with us! We are so glad to hear you enjoyed your stay and that the clean and quiet rooms, friendly team, and breakfast options stood out. That truly means a lot to us. We are also sorry the parking fee impacted your experience. We completely understand how that can be frustrating, especially given the surrounding area, and we appreciate you bringing it to our attention. We will be sharing your feedback with our team as we continue to look for ways to improve. We hope to welcome you back the next time you are in Eugene. If there is anything we can do to make your next visit even better, please let us know!

酒店回复: Thank you for choosing Hyatt Place Eugene on your journeys! We are happy to hear how much you enjoy our location! We strive to ensure our guests feel welcomed and comfortable with us, and always appreciate the recognition and feedback! We are apologetic towards the pool and hot tub closure, we are currently working on getting it fixed for your next visit! We look forward to seeing you again!

酒店回复: Thank you for sharing your experience with us! We’re truly sorry to hear the pool closure impacted your stay, especially since it was one of the reasons you chose to book with us. We completely understand how disappointing that must have been. While the pool is currently undergoing repairs, we know how important amenities like this are to our guests and are working hard to get everything back up and running. We appreciate your understanding and hope we’ll have the chance to welcome you back in the future for the full experience you were expecting. If there’s anything we can do to make your next visit better, please let us know.

酒店回复: Thank you for sharing your experience with us! We’re very sorry to hear that your stay didn’t go as you had hoped. We understand how frustrating it must have been to deal with issues like the lack of hot water, disruptive lighting, and a disappointing breakfast. That’s certainly not the experience we want for our guests, and we completely understand your disappointment. Your feedback is important, and we’ll be sharing your comments with our team so we can address these concerns and make improvements. We truly appreciate you taking the time to let us know and hope we’ll have the chance to provide you with a better experience in the future. If there is anything we can do in the future to make you have a better stay, please let us know.

酒店回复: Thank you for sharing your experience with us! We are thrilled to hear that you enjoyed the suite and found it to be such a great value. It is especially nice to know that our team member at check in helped set the tone for your stay with their kindness. We always want our guests to feel cared for and at home, so it means a lot to hear that everything exceeded your expectations. We will be sure to pass along your kind words to our team, and we look forward to welcoming you back for another wonderful stay the next time you are in town.

酒店回复: Thank you for taking the time to share your experience with us! We are very sorry to hear that breakfast did not meet your expectations. Your feedback is truly important, and we will be sharing your comments with our team to address these concerns and look for ways to improve. We appreciate you giving us the opportunity to hear your thoughts, and we hope to have the chance to welcome you back for a better experience in the future. If there is anything else we can do, please let us know. We would be happy to do anything to help make your next stay enjoyable.

酒店回复: Thank you for sharing your experience with us! We’re so excited to hear that your first stay with us was a great one. It’s wonderful to know our quiet hotel and convenient location helped make your trip easy and enjoyable. We will be sure to pass along your kind words to the team as it always means so much to them. We can’t wait to welcome you back next month and be your go-to spot for future business trips. If there’s anything we can do to make your next stay even better, please let us know.