酒店回复: Dear Valued Guest, Thank you for your visit to Somerset Maslak Istanbul, it was a great pleasure having you here with us. We are happier than ever to have received your review and it is a pleasure to be among your precious thoughts to us all. We are looking forward to your next visit. Kind Regards, Sebnem Tanritani Asst. Guest Relations Manager
酒店回复: Dear Valued Guest, Thank you for your visit to Somerset Maslak Istanbul, it was a great pleasure having you here with us. We are happier than ever to have received your review and it is a pleasure to be among your precious thoughts to us all. We are looking forward to your next visit. Kind Regards, Sebnem Tanritani Asst. Guest Relations Manager
2.2分
豪华一室房 1张大床
朋友出游
房间正常，但很多设备不能用，热水器盖子打不开，洗手盆去不了水，房间没有纸巾。
位置去哪里都塞车超过一小时
千万不要去旅游区
全堵死
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酒店回复: Dear Valued Guest, Thank you for taking the time to rate your experience with us. Our goal is to ensure all our guests are delighted by their stay in our hotel and I am very concerned that we fell short of your expectations on this occasion. First of all, we are sorry to learn about the technical problems you experienced. If you had reported it to our guest services team, we would have taken action to fix this or change the room.I would like to invite you to contact me directly to share your experience in detail since all guest feedback is extremely important for us in our effort to continiously improve our levels of service and facilities. I hope that we will be able to welcome you back again at Somerset Maslak Istanbul. Kindest Regards, Sebnem Tanritani Asst. Guest Relations Manager
非常好 环境好 地理位置方便。设施比较新，客厅 阳台 厨房 基本设施一应俱全，使用方便 舒适。酒店人员服务热情，及时解决问题。强烈推荐。
这个地方很不错，离机场也很近，很方便。唯一的问题是热水坏了，不过后来修好了。景色很美。
只住了一晚。使用了健身房，感觉还不错。前台的工作人员非常专业，酒店的一切都给人很专业的感觉。住得很愉快，感谢你们的服务。但希望早餐的选择能再丰富一些。
酒店设施太差了。想要个特基拉杯没有，想要个利口酒杯也没有。酒店也没有餐饮。点外卖还得自己下楼到前台取。我觉得房间又大又漂亮，但细节和设施方面非常欠缺。空调只吹热风，我们都热死了。总之，我一点都不满意。
位置非常好
Trip.com上明明写着我们订的是山景房，结果却给了我们市景房。我们和酒店沟通，他们却拒绝了，说没有山景房了。
非常棒的酒店，员工也很友善，特别是Mehmet先生，我深夜抵达时他真的帮了大忙。
干净利落，满意👍
房间正常，但很多设备不能用，热水器盖子打不开，洗手盆去不了水，房间没有纸巾。
位置去哪里都塞车超过一小时
千万不要去旅游区
全堵死
我和我的家人第一次选择这家酒店，因为它离我们治疗的医院很近。但我们很高兴选择了这里。前台的所有工作人员、门口的服务人员、清洁团队，简而言之，所有酒店员工都非常热情、乐于助人且专业。这是一家各方面都堪称完美的酒店。你会有宾至如归的感觉。我强烈推荐大家闭着眼睛选它！