酒店回复: On behalf of the entire hotel team, I want to thank you for sharing your experience while staying at The Wick.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.
5.0分
朋友出游
原文
翻译提供方：Google
精品酒店的餐厅提供不错的用餐选择。令人愉快且乐于助人的员工。房间干净且设计精良。
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酒店回复: Charlotte , Thank you so much for sharing such kind words about your stay ! We hope to welcome you back again real soon!
4.0分
其他
原文
翻译提供方：Google
本来希望有更多的门铃服务。没有主动帮忙拿行李，我们有很多东西
5.0分
其他
原文
翻译提供方：Google
地理位置优越，靠近活动中心。房间很舒服。以后出行还会再次入住。
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酒店回复: On behalf of the entire hotel team, I want to thank you for sharing your experience while staying at The Wick.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.
1.0分
家庭亲子
原文
翻译提供方：Google
我的床上有血迹床单和枕套。不用多说，小心这个地方很恶心
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酒店回复: Dear John,I recognize your time is valuable and appreciate the feedback you have taken the time to provide.Maintaining a clean atmosphere within our guest rooms and common areas is important and I apologize that we did not fulfill that expectation during your visit. The stained sheets and pillow case have been shared with our housekeeping leaders to ensure this is an isolated incident. I can assure you the stains are from rust, not blood, but regardless any stained item is below the level of cleanliness we hold ourselves to at The Wick. My hope is the next time you are in the area, you will give us another chance to provide the guest experience we strive to deliver.
3.0分
情侣出游
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The hotel was very shabby for its cost. Changed our king room and put us in a double in their musty basement (1st floor) with plants completely blocking the window. The check in person was not accommodating, having changed our room. Minimum amenities, wrinked sheets, 3 coffee pods in the room which did not get replaced by room service. Again something you would expect from a much less expensive hotel.
1.0分
其他
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BED BUGS – BEWARE!
I planned to spend just one night here while passing through and immediately found live bed bugs on the king bed upon arrival. I even took a picture and tried to show the front desk, but the staff refused to look at it, almost as if they already knew.
This isn’t just disappointing it’s a health and safety issue. If cleanliness, honesty, and basic hospitality matter to you, avoid this place at all costs.
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酒店回复: Dear Ella,Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience and understand how distressing this situation must have been. We take any concerns involving pests extremely seriously, and we regret that our initial response did not reflect the level of care and urgency you deserved.After reviewing what happened, it appears there was some miscommunication at the time of your report. When the concern was first brought to the front desk, it was described simply as a bug on the bed. The mention of “bed bugs” came later when speaking with another team member, which unfortunately delayed our understanding of the severity of your concern. For that, we sincerely apologize.The room in question was immediately removed from service and inspected thoroughly. No signs of bed bugs were found during the inspection. While this was the outcome, we fully recognize that it does not take away from how unsettling the experience must have felt in the moment. We’re also taking this as an opportunity to strengthen our team’s communication and response procedures to ensure any future concerns are handled swiftly and sensitively.Because your reservation was made through a third-party platform, any refund or adjustment must be processed directly through them. We’re happy to provide any documentation or support needed to help make that process as smooth as possible.Once again, we’re truly sorry we fell short of your expectations and appreciate you sharing your experience so we can continue to improve.
4.0分
其他
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Pretty good - nice location
It’s decent - a marriot - cool vibe, nice room, however the hallway seemed a bit rundown, carpet slightly musty, doesn’t look as new and fresh as in the pictures but still a decent stay for the cost
5.0分
其他
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The Wick is conveniently located literally across the street from the Hudson NY Amtrak rail station. My room was very nice, spacious, with comfortable bedding and lighting. Staff was very friendly and helpful. There was a problem with my stuck entry door and it was immediately addressed. Bathroom was very spacious - good water pressure and quality amenities. I had a full American breakfast in the lobby area and it was tasty. I felt safe as a solo traveler - not that the property is at the end of a cul de sac and very quiet. Would highly recommend staying here.
很棒的地方。我们在这里住了两晚，体验很不错。
我第一次去哈德逊旅行时就很喜欢这家酒店。住宿很干净，工作人员很友好，位置也不错。总的来说，对酒店的所有元素都很满意，如果回到该地区，我会再次入住。与我在全球住过的其他酒店相比，并没有给它更高的评价。
精品酒店的餐厅提供不错的用餐选择。令人愉快且乐于助人的员工。房间干净且设计精良。
本来希望有更多的门铃服务。没有主动帮忙拿行李，我们有很多东西
地理位置优越，靠近活动中心。房间很舒服。以后出行还会再次入住。
我的床上有血迹床单和枕套。不用多说，小心这个地方很恶心
The hotel was very shabby for its cost. Changed our king room and put us in a double in their musty basement (1st floor) with plants completely blocking the window. The check in person was not accommodating, having changed our room. Minimum amenities, wrinked sheets, 3 coffee pods in the room which did not get replaced by room service. Again something you would expect from a much less expensive hotel.
BED BUGS – BEWARE!
I planned to spend just one night here while passing through and immediately found live bed bugs on the king bed upon arrival. I even took a picture and tried to show the front desk, but the staff refused to look at it, almost as if they already knew.
This isn’t just disappointing it’s a health and safety issue. If cleanliness, honesty, and basic hospitality matter to you, avoid this place at all costs.
Pretty good - nice location
It’s decent - a marriot - cool vibe, nice room, however the hallway seemed a bit rundown, carpet slightly musty, doesn’t look as new and fresh as in the pictures but still a decent stay for the cost
The Wick is conveniently located literally across the street from the Hudson NY Amtrak rail station. My room was very nice, spacious, with comfortable bedding and lighting. Staff was very friendly and helpful. There was a problem with my stuck entry door and it was immediately addressed. Bathroom was very spacious - good water pressure and quality amenities. I had a full American breakfast in the lobby area and it was tasty. I felt safe as a solo traveler - not that the property is at the end of a cul de sac and very quiet. Would highly recommend staying here.