Hotel Receptionist (Sarah if I recall her name) sent me a text message checking in on my stay and answered questions about the facility which helped out.
4.0分
情侣出游
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Clean, nice property. It was a good stay. The guy at the front desk sure didn’t seem to want to be there or be friendly. It means a lot to be welcomed to a property and have front staff want to make your stay there nice.
Coffee needs to be better and more breakfast options.
3.0分
家庭亲子
The room was clean, but the bed was stiff and uncomfortable. The elevator call button was broken on the top floor, but the staff did what they could to help.
4.0分
其他
Delayed and confusion at check in over Hotels. com payment.
Morning manager fixed the problem
5.0分
家庭亲子
Nice staff and comfortable and clean rooms. Situated well in Newport...close to several restaurants and highway
2.0分
其他
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This hotel is in desperate need of a refresh. Everything was worn and stained. The bathroom shower had black mold growing in it. The mattress had seen better days and was uncomfortable.
3.0分
其他
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Not what I would expect
Staff was less than engaging nor personable when checking in and out. They paid more attention to their phones than helping us. Didnt ever greet us when going in or out of the lobby doos, seriously lacking customer service skills. Someone hit my car door and left a good size dent in it with their door. We asked if they had cameras and they simply said not that show the parking lot and went back to what they were doing.
Our vanity in the bathroom had someone else’s makeup on it from a previous stay. The tv was not a smart tv so there were two channels that weren’t news or sports to watch.
Elevator was missing some panels and some were loose.
4.0分
其他
Staff very friendly. Breakfast bar was good. Room clean and comfortable.
5.0分
其他
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Family reunion
The stay was good. The only negative was in housekeeping. Not replacing the empty tissue box, TV remote was left in the bed under the hopefully changed sheets. Coffee pods were not left for the next day. The hotel staff was always top notch.
美好的
Hotel Receptionist (Sarah if I recall her name) sent me a text message checking in on my stay and answered questions about the facility which helped out.
Clean, nice property. It was a good stay. The guy at the front desk sure didn’t seem to want to be there or be friendly. It means a lot to be welcomed to a property and have front staff want to make your stay there nice.
Coffee needs to be better and more breakfast options.
The room was clean, but the bed was stiff and uncomfortable. The elevator call button was broken on the top floor, but the staff did what they could to help.
Delayed and confusion at check in over Hotels. com payment.
Morning manager fixed the problem
Nice staff and comfortable and clean rooms. Situated well in Newport...close to several restaurants and highway
This hotel is in desperate need of a refresh. Everything was worn and stained. The bathroom shower had black mold growing in it. The mattress had seen better days and was uncomfortable.
Not what I would expect
Staff was less than engaging nor personable when checking in and out. They paid more attention to their phones than helping us. Didnt ever greet us when going in or out of the lobby doos, seriously lacking customer service skills. Someone hit my car door and left a good size dent in it with their door. We asked if they had cameras and they simply said not that show the parking lot and went back to what they were doing.
Our vanity in the bathroom had someone else’s makeup on it from a previous stay. The tv was not a smart tv so there were two channels that weren’t news or sports to watch.
Elevator was missing some panels and some were loose.
Staff very friendly. Breakfast bar was good. Room clean and comfortable.
Family reunion
The stay was good. The only negative was in housekeeping. Not replacing the empty tissue box, TV remote was left in the bed under the hopefully changed sheets. Coffee pods were not left for the next day. The hotel staff was always top notch.