酒店回复: Thank you so much for sharing your experience! We’re thrilled to hear you found our place very nice to stay, and we greatly appreciate your kind words about our clean accommodations, friendly staff, and the attached restaurant. We always strive to create a welcoming environment for our guests, and your feedback confirms that we are on the right track.We’re glad you enjoyed your time with us, and we look forward to hosting you again soon!
1.0分
其他
原文
翻译提供方：Google
房间里有蚂蚁
房间里有蚂蚁。管道设备有问题。酒店多收了房费，却拒绝纠正，还怪我。价格太高了。
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酒店回复: We sincerely apologize for the issues you experienced during your stay with us. Ants in the room and plumbing fixtures being amiss are certainly not up to our standards, and we regret any inconvenience caused. Please rest assured that we are addressing these maintenance issues immediately to ensure they do not recur.Regarding the overcharged amount and the refusal to correct it, we take these matters seriously. We strive for transparency and fairness in our pricing, and we apologize if there was any misunderstanding. Please contact our management directly at [hotel's contact information] so we can investigate and resolve this issue promptly.Your feedback is invaluable to us, and we appreciate you bringing these concerns to our attention. We hope for the opportunity to regain your trust and welcome you back for a more enjoyable experience.
Very thin shade that lets all the light in. Never seen anything like it in my years of travel. Where are the dark shades??
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酒店回复: Thank you for your feedback. We’re sorry to hear the shade wasn’t what you expected. Just to clarify, there is a blackout shade located directly behind the thin decorative one. It can be pulled down separately to block out light completely. We’ll make sure this is more clearly communicated for future guests. We appreciate your input and hope to welcome you again soon!
4.0分
商务出差
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Good
In town a funeral clean facility room was large but bathroom was small and could use updated. Staff was very good i was able to get a late check out so that I could freshen up and change clothes after the funeral before a long drive home. Adjoining restaurant was good had a burger and a drink before bed
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酒店回复: Thank you for taking the time to share your experience. We’re glad we could provide a clean and comfortable space during your visit, especially under such difficult circumstances. We're happy to hear our staff was helpful and that the late check-out made your day a bit easier. We also appreciate your feedback regarding the bathroom—it's something we’ll keep in mind as we plan future updates. We're pleased you enjoyed the restaurant and hope to welcome you back under better circumstances. Safe travels.
4.0分
其他
Wonderful front desk lady! Room was clean and quiet. Bed was comfy too. It’s a bit outdated and overpriced but overall I’d stay again.
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酒店回复: Thank you for your thoughtful feedback! We're so glad to hear you enjoyed a clean, quiet room and a comfortable bed—and we’ll be sure to pass along your kind words to our front desk team. We appreciate your honesty regarding the pricing and decor, and we’re always working on ways to improve the guest experience. We're happy to know you'd stay with us again and look forward to welcoming you back!
5.0分
家庭亲子
The staff was welcoming,friendly, and helpful! Room was clean and spacious
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酒店回复: Thank you so much for your kind words! We're thrilled to hear that you found the staff welcoming, friendly, and helpful, and that your room was clean and spacious. Providing a comfortable and positive experience for our guests is always our top priority. We hope to see you again soon!
5.0分
其他
Friendly staff clean and comfortable room for my family and i and nice parking also fun in the pool and great fitness options for me enjoyed our time spent here
4.0分
家庭亲子
Good stay, but the body wash wasn’t top up, resulting in empty after 2 days. Ample parking and quiet place to stay.
酒店很脏。浴室地板不干净。最糟糕的是，枕头上竟然有一双脏袜子。
非常不错的住宿选择
干净整洁。附带的餐厅很不错。员工很友好！
房间里有蚂蚁
房间里有蚂蚁。管道设备有问题。酒店多收了房费，却拒绝纠正，还怪我。价格太高了。
我们被安排在酒店的顶层，房间和服务电梯都坏了！房间里唯一修过的事情就是床可能换了。除此之外，地板很脏。微波炉前的地毯上有一些红色酱汁。两天来我们一直避开它。浴室不是很干净，没有洗发水或面巾纸。第二天早上 9 点左右，我礼貌地要求前台提供新毛巾，并更换面巾纸。当我们那天晚上 8 点左右回来时，什么也没做。
Very thin shade that lets all the light in. Never seen anything like it in my years of travel. Where are the dark shades??
Good
In town a funeral clean facility room was large but bathroom was small and could use updated. Staff was very good i was able to get a late check out so that I could freshen up and change clothes after the funeral before a long drive home. Adjoining restaurant was good had a burger and a drink before bed
Wonderful front desk lady! Room was clean and quiet. Bed was comfy too. It’s a bit outdated and overpriced but overall I’d stay again.
The staff was welcoming,friendly, and helpful! Room was clean and spacious
Friendly staff clean and comfortable room for my family and i and nice parking also fun in the pool and great fitness options for me enjoyed our time spent here
Good stay, but the body wash wasn’t top up, resulting in empty after 2 days. Ample parking and quiet place to stay.