酒店回复: Dear Guest,We are deeply sorry for the distressing experience you had during your stay. The situation you’ve described is completely unacceptable, and we sincerely apologize for the discomfort and inconvenience caused by the presence of cockroaches and bedbugs. Your health and safety are our top priorities, and this clearly does not reflect the standard we aim to provide. We appreciate that you brought this to our attention with photos and videos, and we will investigate the issue with our pest control and housekeeping teams immediately.We understand your frustration and would like to resolve this matter to your satisfaction. Please reach out directly to the management team to discuss a resolution. Again, we truly regret that your stay was not what you expected, and we are committed to addressing this issue.
酒店回复: Dear Guest,Lamentamos mucho que su experiencia no haya sido lo que esperaba. Apreciamos que haya señalado los problemas con el microondas, las condiciones del baño y las luces. Esto no refleja el estándar de calidad que buscamos ofrecer. Vamos a abordar estos problemas de inmediato con nuestro equipo de mantenimiento para asegurarnos de que futuras estancias sean más cómodas y agradables. Gracias por su retroalimentación, y esperamos poder ofrecerle una mejor experiencia en el futuro.
1.0分
其他
原文
翻译提供方：Google
工作人员很友好，但设施状况很糟糕，到处都是苍蝇和蟑螂。
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酒店回复: Dear Guest,Thank you for your feedback. We're truly sorry to hear about the condition of the facilities and the pest issues you encountered. While we're glad you found the staff friendly, the situation you described is unacceptable, and we appreciate you bringing it to our attention. We will escalate this to management immediately so that proper pest control and maintenance can be addressed. Your comments are valuable and help us work toward a better experience for all guests.
1.0分
其他
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It was roaches in the room we had to love into 3 different rooms. And when we kept telling the staff they reply was you can buy some roach spray smh to we checked out early and came back home to Mobile I will never stay at this establishment ever again
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酒店回复: Dear Guest, It is disheartening to hear about your experience. Please accept our apologies for the issues you encountered. We will speak with our team to ensure that similar incidents will be prevented in the future. Our Team hopes you will give us another opportunity to provide you with a better stay.
1.0分
情侣出游
It was definitely roach infested really wanted a refund but roughed it out and told myself atleast it’s not bed bugs
5.0分
其他
Its always a great experience.That's why I keep coming back more so then i should be
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酒店回复: Dear Guest, It was our pleasure to provide you with such a wonderful experience. We are glad to know that we exceeded your expectations and are looking forward to hosting you again soon!
1.0分
其他
Staff need works hole in walll sink didn't work no plate in microwave just not nice
1.0分
其他
They had roaches!!! Moved us to another room which was “better” but it also had some roaches as well. Really regret booking here.
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酒店回复: Dear Guest,We are truly sorry to hear about the issues you experienced with roaches in both rooms. This is completely unacceptable, and we deeply regret the discomfort it caused. We will immediately share your feedback with our housekeeping and pest control teams to ensure this is addressed. We understand your frustration, and we hope to have the opportunity to make things right in the future. Thank you for bringing this to our attention.
3.0分
商务出差
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People work there are very good. Friendly, helpful. Great people it’s just the condition of room is not ok. They will try to make your stay comfortable but property needs work
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酒店回复: Dear Guest,Thank you for your kind words about the staff. We're glad to hear that they were friendly and helpful. We also appreciate your feedback about the condition of the room. Your comments will be shared with the team to address the property’s maintenance needs. We hope to see improvements during your next visit and provide a more comfortable experience overall.
3.0分
情侣出游
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Took forever for staff to come to office to check us in TV didn't work staff were rude and not willing to show us how to use the TV or plug in our devices that did work it was hot the a/c didn't hardly work it was not a good experience
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酒店回复: Dear Guest,We sincerely apologize for the issues you encountered during your stay. We understand how frustrating it can be when check-in is delayed, the TV isn't working, and the AC isn’t functioning properly. Additionally, we regret the experience with our staff and will address this to ensure better service in the future. Your feedback is valuable, and we’ll work to improve the guest experience moving forward. Thank you for bringing this to our attention.
在这家酒店住的第一晚，房间里就像蟑螂马戏团，我下楼到接待处，用照片和视频反映了情况，他们给我换了房间，第二晚似乎一切都很好，第二天我发现我身上有奇怪的咬痕，但我并不觉得太糟，因为我当时在海滩，它们可能是蚊子，第三天晚上，我发现自己在凌晨 2 点 38 分在车里写这篇评论，因为我的房间变成了蟑螂和臭虫最典型、最有趣的马戏团，从逻辑上讲，我会等待这家酒店的经理退款或提起诉讼，因为这家酒店根本不适合居住，对人们的健康也不安全。
房间和照片上完全不一样。微波炉坏了，水槽和马桶都松了。淋浴间状况很差，地板开裂，房间里很多灯都坏了。
工作人员很友好，但设施状况很糟糕，到处都是苍蝇和蟑螂。
It was roaches in the room we had to love into 3 different rooms. And when we kept telling the staff they reply was you can buy some roach spray smh to we checked out early and came back home to Mobile I will never stay at this establishment ever again
It was definitely roach infested really wanted a refund but roughed it out and told myself atleast it’s not bed bugs
Its always a great experience.That's why I keep coming back more so then i should be
Staff need works hole in walll sink didn't work no plate in microwave just not nice
They had roaches!!! Moved us to another room which was “better” but it also had some roaches as well. Really regret booking here.
People work there are very good. Friendly, helpful. Great people it’s just the condition of room is not ok. They will try to make your stay comfortable but property needs work
Took forever for staff to come to office to check us in TV didn't work staff were rude and not willing to show us how to use the TV or plug in our devices that did work it was hot the a/c didn't hardly work it was not a good experience