酒店回复: Dear Valued Guest,Thank you very much for taking the time to share your kind feedback. We are delighted to hear that you enjoyed our clean and comfortable rooms, attentive service, and the quality of our coffee and pastries.It’s wonderful to know that you also appreciated our convenient location near Chulalongkorn University and the nearby local dining options. Your compliments truly inspire us to continue providing excellent value and memorable experiences for all our guests.We look forward to welcoming you back to dusitD2 Samyan Bangkok for another pleasant and enjoyable stay.Graciously yours,dusitD2 Samyan Bangkok
酒店回复: Dear Valued Guest, Thank you for taking the time to share your detailed feedback. We are truly sorry to read about your disappointing experience.First and foremost, we would like to sincerely clarify that our hotel has a strict policy of treating every guest equally with respect and fairness, regardless of nationality. We deeply regret that you felt discriminated against during your stay. This is certainly not the standard we uphold, and we take your concern very seriously. Your comments have been shared with our team for immediate review and reinforcement of our service standards.Regarding the welcome drinks, please accept our apologies if there was any inconsistency in the service you observed at check-in. We will investigate this matter to ensure the same hospitality is extended to all guests.We are also sorry that your room assignment did not meet your request and that you encountered cleanliness issues with the bed linens, as well as water leakage in the bathroom. This is not acceptable, and we have informed our Housekeeping and Engineering teams to re-check the room conditions carefully and prevent similar issues in the future.Concerning the deposit policy, please allow us to clarify that the security deposit (THB 1,000 per night, capped at THB 5,000) is a standard practice to cover incidental charges and is fully refundable upon check-out once the room has been inspected. For guests who prefer not to use cash, a credit card authorization is available, and the release timing depends on the issuing bank. We understand that this may cause inconvenience, and we appreciate your feedback on this matter.As for the surrounding convenience store, we regret to hear about your experience; however, please kindly note that it is independently operated and not managed by the hotel.We genuinely value your comments, as they help us identify areas requiring improvement. We are sorry that we did not meet your expectations on this occasion, and we hope you might allow us another opportunity in the future to restore your confidence in our serviceGraciously yours, dusitD2 Samyan Team
酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback.We sincerely apologize for the noise disturbance you experienced at night. We understand how important a restful sleep is, and we regret that traffic noise affected your comfort. Please rest assured that we are continuously exploring ways to improve sound insulation and overall guest comfort.We are pleased to know that you enjoyed our breakfast selection and found our breakfast team friendly — your kind comments will certainly be shared with them.Regarding the tuk-tuk service, we would like to clarify that reservations are handled on a first-come, first-served basis due to limited seating, and advance booking is recommended to ensure availability. We would like to sincerely assure you that we do not, under any circumstances, reject bookings based on nationality. We treat all of our guests equally and with the utmost respect. If there was any misunderstanding during your stay, we deeply regret the impression it may have caused and would welcome the opportunity to investigate further.Thank you again for your constructive feedback. We truly value your comments as they help us improve, and we hope to have the opportunity to provide you with a much better experience in the future.Graciously yours,dusitD2 Samyan Bangkok
It is still a hotel under the guise of "Chinese Preferential Treatment", but it treats guests from the Chinese mainland differently. You will be assigned to the lowest fourth floor and it is a disability-friendly room if you booked The superior double room!!! This is a very serious offense to two guests who are under the age of 30 and are in good health! According to the feedback from the front desk, it was moved to the normal room next door. May I know why such a disrespectful action was taken? (The check-in was handled that day by a girl with long hair and no name tag.)
Secondly, a luxury hotel failed to offer the service of exchanging change for guests. The request to exchange 1,000 Thai baht was rejected.
Chinese mainland tourists should also be the ones you should provide proper service to, rather than a reason for discrimination.
追评发布于重庆
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引用酒店后续的回复：“Regarding the guest case, we have reviewed the situation with the team. The guest was moved to a new room immediately after informing us of their dissatisfaction, and no further concerns or requests were raised by the guest throughout the rest of their stay.” 看得出来酒店并没有觉得自己做的不够好，而是把客人诉求换成正常房间作为完美工作。让我告诉你：换房间不代表你们就是优秀的，分配与欧美等其他国家客人同样的正常房间才是你们该视为理所当然的。It's obvious that the hotel doesn't think it has done anything wrong. Instead, it considers changing the guest's room to a normal one as a perfect job. Let me tell you: changing the room doesn't mean you are excellent. Allocating the same normal room as that given to guests from Europe, America and other countries should be regarded as a matter of course by you. Learn respect, thank you!
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback. We are very sorry to read about your experience and the feelings expressed in your message.First and foremost, we would like to clearly state that we do not tolerate discrimination of any kind. We warmly welcome guests from all nationalities, backgrounds, and regions, and we are sincerely sorry that you felt otherwise during your stay.Regarding the room allocation, please allow us to clarify that accessible (disabled-friendly) rooms are part of our standard room inventory and may be assigned based on availability at the time of check-in. These rooms are not designated for any specific nationality or profile of guest. That said, we fully understand that preferences may vary, and we appreciate that you informed our front desk. As soon as your concern was raised, our team arranged a room move to better match your expectations. We regret that the initial allocation caused you dissatisfaction.We also apologize if our team member was not wearing a visible name tag during check-in. This is not in line with our service standards, and we will reinforce this internally.With regard to the currency exchange request, we are sorry for the inconvenience. In some situations, the front desk may be limited by the amount of smaller denominations available at that moment. However, we understand how this may have been frustrating, and we will review our procedures to ensure clearer communication and better assistance whenever possible.We are genuinely concerned that you felt treated differently compared to other guests. This is never our intention nor our practice. Every guest deserves equal respect, courtesy, and professionalism. If our actions or communication fell short in making you feel valued, we sincerely apologize.Your feedback, though difficult to read, is important to us. It reminds us that hospitality is not only about resolving issues but also about ensuring every guest feels respected and welcome from the very beginning.We appreciate you sharing your perspective and will take your comments seriously as we continue to improve our service standards.Graciously yours,dusitD2 Samyan Bangkok
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27人觉得有用
5.0分
高级特大床房
情侣出游
五星好评，服务态度好。圣诞节还赠送甜品，赞赞赞。
走路都可以到夜市，这个夜市比网红夜市好太多了，家家都是美味，可以满足泰国行所有的美食需求。
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酒店回复: Dear Valued Guest,Thank you so much for your glowing review and for choosing dusitD2 Samyan Bangkok! We are absolutely delighted to hear that you had such a wonderful stay and that our team was able to make your visit special and memorable. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Graciously Yours,dusitD2 Samyan Bangkok
5.0分
高级特大床房
朋友出游
酒店很棒，就是离BTS有点远，别的都很好。是以前住过的朋友推荐的，迎宾小哥态度特别好
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酒店回复: Dear Valued Guest,Thank you very much for your kind review and for choosing to stay with us based on your friend’s recommendation — that truly means a lot to us.We are delighted to hear that you found the hotel great overall and that everything else met your expectations. Your special mention of our greeter is sincerely appreciated; we will be sure to share your compliments with the team.We understand that the distance to the BTS may feel slightly inconvenient for some guests. For added convenience, our team is always happy to assist with transportation options to make getting around the city easier.Thank you once again for your valuable feedback. We hope to have the pleasure of welcoming you back in the near future.Graciously yours,dusitD2 Samyan Bangkok
酒店回复: Dear Valued Guest,Thank you for sharing your recent experience at dusitD2 Samyan Bangkok.We are delighted to hear that you enjoyed our welcome drink and that our front desk team left a positive impression with their friendliness and assistance.It’s also wonderful to know you appreciated the cleanliness and comfort of your room, the beautiful pool area, and the convenience of our coffee service by the spiral staircase. We’re especially pleased that our central location made it easy for you to explore nearby attractions.Your kind words are truly appreciated and will be shared with our team as encouragement to continue delivering memorable experiences.We look forward to welcoming you back again soon.Graciously yours,dusitD2 Samyan Bangkok
酒店回复: Dear Valued Guest,Thank you for taking the time to share your thoughtful review. We’re pleased to hear that you enjoyed the welcome drink and appreciated the design of our bathroom facilities.We also sincerely appreciate your feedback regarding the mattress. We understand that bed preferences can vary greatly, and we’re sorry to hear the softness did not meet your needs. Your comments have been noted and will be shared with our team as we continuously work to enhance guest comfort.While our location provides a peaceful retreat from the city's hustle and bustle, we do understand that the walk from the MRT station may be a consideration for some guests. Our team is always happy to assist with directions or transportation options to ensure your convenience.Thank you once again for staying with us. We look forward to welcoming you back to dusitD2 Samyan Bangkok in the near future.Graciously yours,dusitD2 Samyan Bangkok
房间卫生做得很好，也很新；服务挺好的，正常没有幺蛾子。整体性价比高，并且咖啡明显比那些老五星好喝很多倍，可颂也松软可口。
对面楼下就有一些本地美食，挺好吃的。离泰国朱拉隆功大学很近，可以走路到达，逛逛校园～！
首先这家酒店去哪里都不方便距离地铁站也很远
其次这家酒店工作人员对中国人有歧视，对白人就是两幅面孔，我们办理入住时候饮料也没有，白人就有；并且和工作人员说不要尾房还是安排了尾房
最后床单也不是很干净
唯一的优点就是装修好点 而且洗澡的时候浴室都会漏水出来 总之这个酒店价格也不便宜 服务是一点也没跟上
最无语的是押金，住一个晚上就要1000泰铢，5个晚上就要5000泰铢。谁会带这么多现金在身上，只能刷信用卡，信用卡退回也慢！！而且酒店附近711工作人员也很不耐烦，总之不推荐不推荐，他要是500以内住住还行，800是真不值得
晚上骑车轰鸣，摩托车轰鸣，超级吵！好在早饭的选择和品类挺多的。早饭的服务员态度都还挺热情的吧。
酒店有突突车去附近的地铁站和景点，需要提前预定。如果***订满了突突车，前台就会拒绝掉中国人的订单，这点差评！
装修类似于亚朵。出国了才知道，亚多已经可以吊打大部分泰国的酒店了！
依然是打着华人优选旗号的酒店，却对中国大陆客人区别对待。高级双床房会被安排在最低的四楼，并且是残疾人友好房间，这对于两位身心健康不到三十岁的客人是非常严重的冒犯！与前台反馈，被更换到隔壁的正常房间。请问为何要做出如此失礼的举动？（当天是一位有刘海长发却没有佩戴名字工牌的女生办理的入住。）
其次，一家定位豪华的酒店却无法为客人提供更换零钱的服务，询问是否能换1000泰铢的要求被拒绝。
中国大陆旅客也是你们应该认真服务的对象，而不是歧视的理由。ps对待欧洲客人的热情表现更加突出了对中国大陆游客的冷漠。不要和我杠，杠就是你们******。谢谢。
It is still a hotel under the guise of "Chinese Preferential Treatment", but it treats guests from the Chinese mainland differently. You will be assigned to the lowest fourth floor and it is a disability-friendly room if you booked The superior double room!!! This is a very serious offense to two guests who are under the age of 30 and are in good health! According to the feedback from the front desk, it was moved to the normal room next door. May I know why such a disrespectful action was taken? (The check-in was handled that day by a girl with long hair and no name tag.)
Secondly, a luxury hotel failed to offer the service of exchanging change for guests. The request to exchange 1,000 Thai baht was rejected.
Chinese mainland tourists should also be the ones you should provide proper service to, rather than a reason for discrimination.
引用酒店后续的回复：“Regarding the guest case, we have reviewed the situation with the team. The guest was moved to a new room immediately after informing us of their dissatisfaction, and no further concerns or requests were raised by the guest throughout the rest of their stay.” 看得出来酒店并没有觉得自己做的不够好，而是把客人诉求换成正常房间作为完美工作。让我告诉你：换房间不代表你们就是优秀的，分配与欧美等其他国家客人同样的正常房间才是你们该视为理所当然的。It's obvious that the hotel doesn't think it has done anything wrong. Instead, it considers changing the guest's room to a normal one as a perfect job. Let me tell you: changing the room doesn't mean you are excellent. Allocating the same normal room as that given to guests from Europe, America and other countries should be regarded as a matter of course by you. Learn respect, thank you!
五星好评，服务态度好。圣诞节还赠送甜品，赞赞赞。
走路都可以到夜市，这个夜市比网红夜市好太多了，家家都是美味，可以满足泰国行所有的美食需求。
酒店很棒，就是离BTS有点远，别的都很好。是以前住过的朋友推荐的，迎宾小哥态度特别好
有迎宾饮料，前台服务非常友好，会简单中文，华人友好，会帮送行李，酒店泳池风景漂亮，房间干净整洁。大堂旋转楼梯旁可以点单咖啡。
距离摩天轮夜市，皇家银河号码头，One Bangkok都很近，很便捷。
服务：入住有欢迎饮品。
设施：卫生间是活动门，可开可封闭为独立空间，淋浴间和卫生间是分开互不干扰。But 床太软了，对腰椎患者不太友好支撑度不够。公区设施比较齐全，健身房和泳池都有。
环境：离MRT地铁口步行距离有一点点远。
⭐️⭐️⭐️⭐️⭐️ 曼谷当地人般的入住体验！
这并非我们首次到访曼谷，但去年11月（2024年），我们在前往商场的路上偶然瞥见了都喜D2酒店，并立刻被它吸引了。这次，我们终于有机会在这里住了7晚，结果一点也没让我们失望！
✨ 从我们抵达的那一刻起，酒店就用茶点热情地欢迎了我们，工作人员的服务也超级贴心。大堂时尚现代，立刻让人感到放松，为我们整个住宿奠定了愉悦的基调。
另外，我们真正喜欢的是它的便利性，酒店紧邻最新的都喜中央公园商场。当您想吃地道的泰式小吃或宵夜时，可以通过GrabFood或LineMan直接将食物送到大堂。探索了一整天后，这简直是救星！💯
酒店本身一尘不染，闻起来也很棒，真的给人一种“宾至如归”的感觉。
我们向所有寻求舒适、便利以及在探索城市时想要一点奢华感的人推荐都喜D2酒店💛
我真的很享受这次入住！每天都去健身房，泳池也很令人放松，而且一切都非常干净！房间超级干净，用的还是 Malin + Goetz 洗浴用品！超爱泳池！
前台 Jack 也特别帮忙，帮我安排了机场接送，总的来说服务真的很棒。这让我在 Dusit2 的体验非常完美。