Poor Businees practices - Be very careful when booking - Hotel cancelled reservation night before travel with no prior notice for a booking made 5weeks in advance.
1.0分
其他
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This place is a cluster #$%^. I have to ask Bonvoy Support for half of the access information (I had two rooms). Only one ever came through. Second, we arrive and the elevator is out of service (which is an issue for me). All the luggage storage is either full or out of order. We are forced to use the chat app to get any assistance and it takes 30 minutes per response. Then I learn the elevator has been broken for a month...so at the time I made a reservation it was not disclosed. Chicago was full that weekend, so I got the last two rooms at the Westin for $200 more than this reservation hoping they would refund my first (which fortunately did happen). And lastly, the restroom in the lobby was GROSS and the lobby worn out and dirty.
1.0分
家庭亲子
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We booked 2 rooms in June for this weekend on the day of our arrival 1 room was canceled no reason given we were on the top floor and the elevator broke no discount or apology given very disappointing not very customer concern given tried to call customer services and did not get response.
2.0分
其他
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I stayed at this property during a medical flare-up (gout) and was assigned a room on the top floor—only to discover upon arrival that the elevator was out of service. I was never notified in advance, which was especially frustrating given my mobility issue. The hotel later explained that the notice went to the wrong email due to third-party booking, but no one made an effort to verify or mention the elevator issue at check-in. When I raised the concern, the team offered what seemed like a fair resolution: a refund for the remaining nights, luggage assistance, and reimbursement for a taxi to a new hotel. I appreciated that, and it seemed like the situation would be handled appropriately. Unfortunately, when we called for help with our bags—exactly as agreed—no one showed up. After waiting over 30 minutes, we had to carry everything down five flights ourselves, which defeated the whole purpose of the accommodation. The staff were polite in all communication, but the lack of follow-through on their promised support made a difficult situation worse. If you have any accessibility needs, or value reliable service during a disruption, I’d strongly recommend booking elsewhere.
1.0分
其他
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There's a nightclub on the first floor that shakes the rooms Wed-Sun. If you desire any sleep before 2am, good luck. It sounds like Sonder doesn't have a choice in the matter, but regardless, those nights were the worst sleep I've ever had in a hotel. If I was informed prior to booking, I would not have stayed here.
4.0分
其他
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Great location. Comfortable and very nice. Clean, spacious, and amenities - euro washer/dryer, storage lockers for your luggage, laundry and dish soap, shower has shampoo, conditioner and body wash, closet space with hangers. The mobile key feature was awesome. Note that if you are staying Thursday - Saturday: the first floor is a night club and you WILL hear the thumping bass until 2 and 3am!
建筑和房间非常舒适，清洁度极佳。有洗衣机、洗碗机、微波炉、电炉、熨斗，应有尽有！！该位置距离阿什兰轻轨站不到 100 米，出行非常方便，我们每天都使用它。我们住在四楼，周五晚上我们听到了一些音乐。我不知道附近或者同一栋楼里是否有酒吧，但这并不令人难以忍受。仅持续一天。 有些人提到的火车噪音确实存在，但很小。我们很快就适应了，睡觉也没有任何问题。总体体验非常好。如果我回到芝加哥我会再次住在那里。谢谢
几乎是新房，但马桶坏了，没有东西可以放在淋浴间，电视在床的右边，不太实用。请注意，墙壁很薄，我很难入睡，两边的邻居都在直播或打电话聊天直到深夜（隔音效果很差）。 Sonder 为我换了楼层，我感谢他们（幸运的是还有房间，因为我最初安排在二楼，所以我可以看到墙）。照片应适应分配的公寓类型，甚至景观：墙？城市 ？湖？海洋等
我们是一对远程工作的夫妇，在市场大厅预订了一套公寓，住了几个星期。我们对自己的空间非常满意。它为我们提供了完美的服务，配有设备齐全的厨房、工作站和快速的无线网络，公寓内有洗衣房，非常干净舒适。大楼有自己的健身房，这对我们来说很棒，因为我们非常活跃。我们喜欢这个地区，市中心也很容易到达。住宿非常顺利！我们一定会再来的！
单位内有洗衣机烘干机。厨房齐全。高速无线网络。公寓很大。便宜。物超所值。我经常旅行，住过芝加哥的所有 Sonders，因为我总是住在 Sonder。这个地方很棒，但我更喜欢他们的其他地点，因为我今年 38 岁，已婚，工作，我认为这个位置非常适合想要物超所值的二十多岁人士。Sonder 在芝加哥拥有如此令人惊叹的地点和建筑。真是一家了不起的公司
Poor Businees practices - Be very careful when booking - Hotel cancelled reservation night before travel with no prior notice for a booking made 5weeks in advance.
This place is a cluster #$%^. I have to ask Bonvoy Support for half of the access information (I had two rooms). Only one ever came through. Second, we arrive and the elevator is out of service (which is an issue for me). All the luggage storage is either full or out of order. We are forced to use the chat app to get any assistance and it takes 30 minutes per response. Then I learn the elevator has been broken for a month...so at the time I made a reservation it was not disclosed. Chicago was full that weekend, so I got the last two rooms at the Westin for $200 more than this reservation hoping they would refund my first (which fortunately did happen). And lastly, the restroom in the lobby was GROSS and the lobby worn out and dirty.
We booked 2 rooms in June for this weekend on the day of our arrival 1 room was canceled no reason given we were on the top floor and the elevator broke no discount or apology given very disappointing not very customer concern given tried to call customer services and did not get response.
I stayed at this property during a medical flare-up (gout) and was assigned a room on the top floor—only to discover upon arrival that the elevator was out of service. I was never notified in advance, which was especially frustrating given my mobility issue. The hotel later explained that the notice went to the wrong email due to third-party booking, but no one made an effort to verify or mention the elevator issue at check-in. When I raised the concern, the team offered what seemed like a fair resolution: a refund for the remaining nights, luggage assistance, and reimbursement for a taxi to a new hotel. I appreciated that, and it seemed like the situation would be handled appropriately. Unfortunately, when we called for help with our bags—exactly as agreed—no one showed up. After waiting over 30 minutes, we had to carry everything down five flights ourselves, which defeated the whole purpose of the accommodation. The staff were polite in all communication, but the lack of follow-through on their promised support made a difficult situation worse. If you have any accessibility needs, or value reliable service during a disruption, I’d strongly recommend booking elsewhere.
There's a nightclub on the first floor that shakes the rooms Wed-Sun. If you desire any sleep before 2am, good luck. It sounds like Sonder doesn't have a choice in the matter, but regardless, those nights were the worst sleep I've ever had in a hotel. If I was informed prior to booking, I would not have stayed here.
Great location. Comfortable and very nice. Clean, spacious, and amenities - euro washer/dryer, storage lockers for your luggage, laundry and dish soap, shower has shampoo, conditioner and body wash, closet space with hangers. The mobile key feature was awesome. Note that if you are staying Thursday - Saturday: the first floor is a night club and you WILL hear the thumping bass until 2 and 3am!