酒店回复: Diogo, obrigado por compartilhar sua experiência. É ótimo saber que você apreciou a estrutura completa do bangalô, a simpatia da equipe e a localização. Também agradecemos sua observação sobre a maciez do colchão; seu comentário nos ajuda a melhorar continuamente. Ficamos muito felizes com sua intenção de voltar e esperamos recebê-lo em breve.
酒店回复: Muchas gracias por compartir su experiencia, Edgar. Lamentamos sinceramente la demora en la respuesta por WhatsApp cuando reportó el problema con la puerta; entendemos lo estresante que puede ser, especialmente teniendo una reservación pendiente. Agradecemos mucho su paciencia.Nos alegra saber que Tara estuvo tan atenta y que lo acompañó hasta que se resolvió la situación. También nos llena de orgullo que Tania, el chico de la barra y Cynthia hayan destacado por su hospitalidad. Les haremos llegar sus felicitaciones.Nos complace que la ubicación y la relación calidad-precio hayan sido puntos positivos durante su visita, y agradecemos que recomiende nuestro hotel. Esperamos tener la oportunidad de darle la bienvenida nuevamente.
5.0分
其他
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This was a great place to stay and visit South Beach! The location is phenomenal and central to everything! Friendly and accommodating staff, clean comfortable room, and the free bag was a nice touch! We will definitely stay here again when we return! It’s a really great stay!
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酒店回复: Timothy, thank you for sharing such a fantastic review! We’re so pleased you enjoyed our unbeatable location, friendly team, and comfortable accommodations. We’re also happy the tote bag made your visit even more convenient. We truly appreciate your feedback and can’t wait to welcome you back when you’re in the area again.
3.0分
其他
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The last time we stayed here, our experience was completely different—the room was much more spacious. This time, the elevator wasn’t working, and the team in charge of responding via WhatsApp was extremely slow and unhelpful. It took them two hours to reply and tell me where I could leave my luggage before check-in. Thanks to Claudia, who was very attentive, we finally found out where to leave our bags and were able to enjoy Miami instead of being stuck waiting at the hotel.
I would honestly hesitate to stay here again. The maintenance staff never greets guests, which shows a lack of basic courtesy and training. Also, the elevator issue was especially difficult because my parents, who are 70 years old, had to climb the stairs.
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酒店回复: Thank you for sharing such detailed feedback, Edgar. We’re truly sorry to hear that this stay did not match the positive experience you had previously. The elevator outage and delays in communication clearly caused frustration, and we understand how difficult this must have been—especially with your parents needing to use the stairs. This is not the level of support we want our guests to experience.We’re grateful for your patience and happy to hear that Claudia was able to step in and assist you so you could enjoy your day. Your comments regarding responsiveness, guest courtesy, and overall service consistency are extremely valuable, and we’ll be reviewing them closely with our team. We appreciate you taking the time to share your experience and hope we can have the opportunity to welcome you back for a much smoother stay.
5.0分
情侣出游
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Super Clean Room. Good Drinks. Make Sure You hit the Happy Hour. If You arrive Early they have Lockers. The Staff is Great, From the Ladies at the Front, Bar Tender and the Cook. Wifi was Iffy but what's Life. I'm Definitely Staying Here Again.
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酒店回复: Dear Edgar,We're thrilled learning you enjoyed your visit and Honey's Happy hour.
1.0分
家庭亲子
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Terrible experience. Stayed at this hotel with my family of 5 we booked two rooms. The experience was not what we expected. There is no lobby desk no customer service or assistance. You basically do your own check in through a QR code without any support or human interaction. The rooms were pretty clean but the air conditioning system is incredibly loud during tge night that you can't sleep. No joke tge fan only works if the light is on so basically you need to shut it off at night unless you want the light on and the outside noise from all the young crowd, cars and motorcycles makes it impossible to sleep. Not to mention that hotel the played club music at 7:00am. By day second day I had lost my mind after not sleeping for two nights. I mentioned all these inconveniences to a hotel staff member and was told that they would send maintenance to see what the problem was. They never followed up with me and byvthat tume I was ready to check out. A virtual check out that is. Again no one to talk to about checking out other then a QR code. I give it a 2 out of 5 stars.
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酒店回复: Dear Rosanna,Thank you very much for sharing your feedback with us. We work diligently everyday to ensure all our guests have a relaxing and memorable experience. It's disappointing to learn we let you down, we ar truly sorry for this. We have taken your comments with the upmost urgency and taken steps to fix the AC issues right away. We hope to have the opportunity to host you again and provide the experience you deserve.
5.0分
其他
Room was clean and staff was super accommodating! Walkable to everywhere!
酒店回复: Dear Nicole,Thank you so much for sharing your comments with us.
5.0分
其他
Perfect location, perfect room, perfect employees. Everything was perfect.
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酒店回复: Dear Hiram,Thank you very much for such wonderful comments, we're on cloud nine thanks to you!
1.0分
其他
Air condition make a noise like tractor all day long
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酒店回复: Thank you for sharing your feedback, Wie. We’re very sorry to hear about the loud air-conditioning noise during your stay. That is certainly not the experience we want for our guests. We appreciate you bringing this to our attention, and our team will be addressing it right away.
2.0分
其他
Extremely poor communication and very dirty towels
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酒店回复: Maelle, thank you for your review. We regret that your stay was affected by communication issues and towel quality. Your feedback is important, and we’re taking steps to ensure this does not happen again.
我们在Aloha的住宿体验非常棒！设施一流，员工热情友好，地理位置也绝佳。我们入住的是公寓/别墅，设施非常齐全，厨房一应俱全，满足了我们入住期间的所有需求。
床垫有点软，但除此之外，一切都很完美。我们一定会再次光临。
我们通过WhatsApp联系客服，请求维修房门，结果等了一个半小时才得到回复。我们预订了餐厅，但房门却关不上。不过，当天值班的Tara非常细心周到，全程都提供了很大的帮助。最后，她一直等到维修人员来解决问题。
餐厅的Tania和吧台的那位男士服务态度都非常好。周日在餐厅工作的Cynthia也很棒。
除了这个小问题，酒店地理位置优越：位于南海滩，距离海洋大道仅一个街区，而且前往林肯路（主要旅游区之一）也很方便。附近还有许多餐厅，餐饮选择丰富多样。总的来说，性价比很高，我推荐这家酒店。
This was a great place to stay and visit South Beach! The location is phenomenal and central to everything! Friendly and accommodating staff, clean comfortable room, and the free bag was a nice touch! We will definitely stay here again when we return! It’s a really great stay!
The last time we stayed here, our experience was completely different—the room was much more spacious. This time, the elevator wasn’t working, and the team in charge of responding via WhatsApp was extremely slow and unhelpful. It took them two hours to reply and tell me where I could leave my luggage before check-in. Thanks to Claudia, who was very attentive, we finally found out where to leave our bags and were able to enjoy Miami instead of being stuck waiting at the hotel.
I would honestly hesitate to stay here again. The maintenance staff never greets guests, which shows a lack of basic courtesy and training. Also, the elevator issue was especially difficult because my parents, who are 70 years old, had to climb the stairs.
Super Clean Room. Good Drinks. Make Sure You hit the Happy Hour. If You arrive Early they have Lockers. The Staff is Great, From the Ladies at the Front, Bar Tender and the Cook. Wifi was Iffy but what's Life. I'm Definitely Staying Here Again.
Terrible experience. Stayed at this hotel with my family of 5 we booked two rooms. The experience was not what we expected. There is no lobby desk no customer service or assistance. You basically do your own check in through a QR code without any support or human interaction. The rooms were pretty clean but the air conditioning system is incredibly loud during tge night that you can't sleep. No joke tge fan only works if the light is on so basically you need to shut it off at night unless you want the light on and the outside noise from all the young crowd, cars and motorcycles makes it impossible to sleep. Not to mention that hotel the played club music at 7:00am. By day second day I had lost my mind after not sleeping for two nights. I mentioned all these inconveniences to a hotel staff member and was told that they would send maintenance to see what the problem was. They never followed up with me and byvthat tume I was ready to check out. A virtual check out that is. Again no one to talk to about checking out other then a QR code. I give it a 2 out of 5 stars.
Room was clean and staff was super accommodating! Walkable to everywhere!
Perfect location, perfect room, perfect employees. Everything was perfect.
Air condition make a noise like tractor all day long
Extremely poor communication and very dirty towels