酒店回复: Dear Valuable Guest : Thank you for choosing to stay at Triumph Whitesands Hotel and for taking the time to review us on Trip.com. We are very pleased to hear that you have enjoyed your stay, We would like to thank you for your feedback as we are constantly strive to achieve the highest quality standards and work on continuous improvement to enhance our overall guest experience. We look forward to welcoming you back in the near future, where Triumph team exert every possible effort to make your stay comfortable and enjoyable! Sincerely, Hotel Manager Ahmed Mohsen
4.2分
侧海景豪华大床房
情侣出游
1 酒店WiFi比较差，网速慢，进了洗手间就没信号了
2 酒店停车还需要额外收费150埃磅，这个体验感比较不好
3 酒店早餐不错，但不是自助的，建议换成自助的会好点，吃多少打多少
4 可以看日出🌄，这个体验感不错
5 酒店只免费赠送2瓶矿泉水，好歹是4星酒店，完全可以多给点，再要水要收费，这个体验不好
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酒店回复: Dear Valuable Guest : Thank you for choosing to stay at Triumph Whitesands Hotel and for taking the time to review us on Trip.com. We are very pleased to hear that you have enjoyed your stay, We would like to thank you for your feedback as we are constantly strive to achieve the highest quality standards and work on continuous improvement to enhance our overall guest experience. We look forward to welcoming you back in the near future, where Triumph team exert every possible effort to make your stay comfortable and enjoyable! Sincerely, Hotel Manager Ahmed Mohsen
酒店回复: Dear Valuable Guest : Thank you for choosing to stay at Triumph Whitesands Hotel and for taking the time to review us on Trip.com. We are very pleased to hear that you have enjoyed your stay, We would like to thank you for your feedback as we are constantly strive to achieve the highest quality standards and work on continuous improvement to enhance our overall guest experience. We look forward to welcoming you back in the near future, where Triumph team exert every possible effort to make your stay comfortable and enjoyable! Sincerely, Hotel Manager Hesham Seleem
4.7分
侧海景豪华大床房
独自旅行
原文
翻译由AI提供
海景很棒，房间也很干净。
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酒店回复: 尊敬的宾客：感谢您选择入住凯旋白沙酒店，并感谢您在Trip.com上留下宝贵的评价。我们很高兴听到您入住愉快，感谢您的反馈。我们始终致力于达到最高的质量标准，并不断改进，以提升整体宾客体验。我们期待在不久的将来再次欢迎您的到来，凯旋团队将竭尽全力，让您住得舒适愉快！此致，酒店经理 Ahmed Mohsen
酒店回复: Dear Sir , Thank you for your comments about your recent visit at Triumph Whitesands Hotel . We sincerely apologize for the inconvenience you had during the stay and the perception you received from our service, we are taking corrective actions to avoid situations like such. We hope to have the opportunity to serve you again in near future.Mohamed MossadCluster E-Commerce Manager
3人觉得有用
4.5分
侧海景豪华大床房
独自旅行
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在马特鲁住了两晚
都是在这家酒店
春节算是他们的淡季
感觉入住客人也不多
房间适中
有个侧偏的阳台
能看见日出海滩
早餐很丰盛
根本吃不完
当然对中国胃来说
可能不是非常适合
但是也是一个不错的体验
表扬一下餐厅的小哥
吃完餐回房间发现手机不见了
转头回餐厅的桌子没有找到
本以为可能找不到了
结果餐厅小哥说我是不是在找东西
他从柜台里把手机拿了给我
真的是很感谢
9 / 11
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酒店回复: Dear Valuable Guest : Thank you for choosing to stay at Triumph Whitesands Hotel and for taking the time to review us on Trip.com. We are very pleased to hear that you have enjoyed your stay, We would like to thank you for your feedback as we are constantly strive to achieve the highest quality standards and work on continuous improvement to enhance our overall guest experience. We look forward to welcoming you back in the near future, where Triumph team exert every possible effort to make your stay comfortable and enjoyable! Sincerely, Hotel Manager Hesham Seleem
酒店回复: Dear our valued Guest, Thank you for your comments about your recent visit at Triumph Whitesands Hotel . We sincerely apologize for the inconvenience you had during the stay and the perception you received from our service, we are taking corrective actions to avoid situations like such. We hope to have the opportunity to serve you again in near future.Sincerely,Hotel ManagerHesham Seleem
酒店回复: Dear Valuable Guest : Thank you for choosing to stay at Triumph Whitesands Hotel and for taking the time to review us on Trip.com. We are very pleased to hear that you have enjoyed your stay, We would like to thank you for your feedback as we are constantly strive to achieve the highest quality standards and work on continuous improvement to enhance our overall guest experience. We look forward to welcoming you back in the near future, where Triumph team exert every possible effort to make your stay comfortable and enjoyable! Sincerely, Hotel Manager Hesham Seleem
4.2分
侧海景豪华大床房
家庭亲子
服务态度还挺热情的，进出都会主动打招呼
早餐虽然简单，但是还不错
唯一不足的是酒店的水质很浑浊，我都不敢洗澡，洗漱都是用矿泉水解决的，幸好只住一天
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酒店回复: Dear Valuable Guest : Thank you for choosing to stay at Triumph Whitesands Hotel and for taking the time to review us on Trip.com. We are very pleased to hear that you have enjoyed your stay, We would like to thank you for your feedback as we are constantly strive to achieve the highest quality standards and work on continuous improvement to enhance our overall guest experience. We look forward to welcoming you back in the near future, where Triumph team exert every possible effort to make your stay comfortable and enjoyable! Sincerely, Hotel Manager Hesham Seleem
实际住下来情况尚可，员工接待还是比较热情，有人说水质不好，那是因为海水净化后就是这个样子，没有特别不好。客房服务是没有的，打电话三次让送水用了3小时才送来。早餐不错，品种挺多。酒店海滩边可以直接下海，挺方便。
1 酒店WiFi比较差，网速慢，进了洗手间就没信号了
2 酒店停车还需要额外收费150埃磅，这个体验感比较不好
3 酒店早餐不错，但不是自助的，建议换成自助的会好点，吃多少打多少
4 可以看日出🌄，这个体验感不错
5 酒店只免费赠送2瓶矿泉水，好歹是4星酒店，完全可以多给点，再要水要收费，这个体验不好
住的侧海景套房，房间非常大，客厅和房间分别有阳台，可以看到海景。水龙头的水确实有一点黄，洗漱就用了矿泉水，但酒店的服务人员态度都很好，早餐就是普通的埃及式早餐不太吃得惯。靠近餐厅就是海滩，有很多项目可以玩。
海景很棒，房间也很干净。
性价比极高。酒店就在海滩边上，工作人员非常友善。如果非要挑点毛病的话，那就是餐厅了，菜品质量和用餐环境都有待提高。除此之外，其他方面都非常值得推荐。
不是我黑这个酒店洗澡水全是这种颜色有时候还没有热水现在还是冬天这个怎么住人然后退房也退不了也不知道携程怎么和它们沟通的刚刚开始水还是黑色的说不可以退房给我们升级了海景房也是这种水想想算了住两晚然后把我们旧房间的忘记拿的衣服放回新房间而且没有经过我们同意随便进别人房间，然后旧房间忘记拿了个耳机1000多然后是被他们保洁拿回家了这个酒店真的差的离谱最后还是我们想报警他们才去帮我们拿回耳机
在马特鲁住了两晚
都是在这家酒店
春节算是他们的淡季
感觉入住客人也不多
房间适中
有个侧偏的阳台
能看见日出海滩
早餐很丰盛
根本吃不完
当然对中国胃来说
可能不是非常适合
但是也是一个不错的体验
表扬一下餐厅的小哥
吃完餐回房间发现手机不见了
转头回餐厅的桌子没有找到
本以为可能找不到了
结果餐厅小哥说我是不是在找东西
他从柜台里把手机拿了给我
真的是很感谢
很少评价 但这家酒店一顿操作让人忍无可忍 我定了三张大床的房间 到酒店说只能两个人入住 我请问两个人睡三张床？脑子呢 要我们交人头费 一人181美金！你咋不去抢劫！后面让携程跟酒店沟通也无果 退房也不给退！而且还跟我们说如果不是埃及的就要付美金 不可以付埃镑！气的我朋友都要报警了 折腾了一个多小时之后 携程官方和我们协商最后妥协了付了人头费！当我们付完钱之后 又说要停车费！我真的是*了 这一路玩过来 这是第一个要停车费的 又被坑了200人民币的停车费！终于办完到了房间 结果给我的是一张大床 两张小床！我们六个人真的是气到吐血！还有更恶心的是我们人头费交了 我们六个人只给我们四瓶水 多一瓶都不给！我真的是没见过这么垃圾的酒店！来马特鲁千万避坑这个酒店！一个会敲诈的垃圾酒店！
酒店整体挺干净的，就国内维也纳的水平。酒店服务不是特别热情，也没有人帮助送行李到酒店。 酒店有自己的沙滩，因为是淡季其实人不太多，住的两晚刚好是新年期间，酒店还放了一些新年歌。 早餐是固定的套餐，配的量很多，可以当早午餐吃，外面的餐厅基本很晚才营业。最后餐厅的小姐姐的服务特别好，点赞👍。
服务态度还挺热情的，进出都会主动打招呼
早餐虽然简单，但是还不错
唯一不足的是酒店的水质很浑浊，我都不敢洗澡，洗漱都是用矿泉水解决的，幸好只住一天