酒店回复: Dear our valued guest,Thank you very much for taking the time to share your experience with us.We’re delighted to hear that you found the room beautiful and true to the photos, and that you enjoyed the private pool—it’s wonderful to know it added fun to your stay. We’re also glad you noticed our other room categories with balcony bathtubs, and we would be happy to welcome you back to experience them next time. It’s great to hear that you enjoyed the sea breeze and found the dining experience pleasant overall.At the same time, we appreciate your feedback regarding the reusable tote bags in the room. Please allow us to clarify that these bags are offered as eco-friendly retail items rather than complimentary amenities, in line with our sustainability efforts. However, we understand your point of view, and your comment has been shared with our team for consideration on how we can communicate this more clearly and enhance guest satisfaction.Thank you again for your valuable feedback. We truly hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Warm regards,William GuoHotel Manager
酒店回复: Dear our valued guest,Thank you for taking the time to share such detailed feedback about your stay. We are truly sorry to learn that your experience did not meet your expectations.We sincerely apologize for the lack of prior communication regarding restaurant availability on your arrival night, as well as the excessive waiting time for your meals. This is certainly not acceptable and does not reflect the level of service we strive to provide. Your comments regarding restaurant seating coordination have also been noted, as clearer communication and better guest flow management should have been ensured.We regret the inconvenience caused by the malfunctioning toilet seat and the delayed repair without proper follow-up or communication. This should have been handled more proactively.We are also very concerned to learn about the challenges you faced when requesting basic first-aid assistance. While our location is relatively remote, essential items such as bandages should always be readily available for guests.Regarding dining quality, we sincerely apologize for the issues you encountered with food freshness, temperature, availability, and overall buffet presentation. Cleanliness concerns, especially at the dining table, are unacceptable and will be addressed with our culinary and service teams immediately.We acknowledge that while our associates may be warm and friendly, effective communication—especially in English—and problem-solving capability are equally important. Additional training is being reviewed to ensure our team can better support our international guests.Lastly, thank you for bringing to our attention the confusion regarding spa pricing shown via the QR code. Transparency is essential, and we are reviewing this matter to avoid similar misunderstandings in the future.We deeply regret that this stay has impacted your perception of the Angsana brand. Your feedback has been shared with our management team and department heads for immediate corrective actions. While we understand your disappointment, we truly appreciate your honesty and hope there may be an opportunity in the future to restore your confidence in our service.Kind regards,William GuoHotel Manager
房间很漂亮，跟照片一样，订的房型有独立泳池，非常好玩。
有看到其他房型的浴缸在二楼阳台，也很有情调，下次试试看。
吃饭是跟濠庄悦苑一起共用的，菜品选择还算OK，吹着海风很舒服。
房间里的环保提袋要花钱买，比较坑。
到的当晚，根据酒店推荐，刷二维码看好了酒店餐厅准备去点餐，直接说只有自助了，别的都不做，但没有人提前告知。换了个餐厅，点餐到菜齐（就两道！）一共花了80分钟！
房间马桶是坏的，坐垫圈修到第三天才好，也没有任何沟通。
又一个晚上到达餐厅，情况如P3，但非说全部订满不让坐。一个服务生让我们半小时后回，一个又说15分钟，结果到吃完饭，餐厅都没坐满过。
在酒店小擦伤，问他们要个创口贴，死活没有，但边上最近的药店在5.1km之外，并且长成P2的样子。我也觉得在那里确实是买不到创口贴的。
员工的英文口音超重，很难通过英文沟通需求，后面有什么需求都跟自己说算了算了。
吃的东西…中午冬阴功里的鱿鱼圈是腥的，晚餐的薯条感觉是中午点的剩下的，餐厅甚至没有复炸一下。感觉像是保温灯从中午照到晚上，就为了在晚上再相见。随便想加个炸鸡，直接说鸡没有了。临走当天的自助午餐，60,000一个人加税加服务费，摆的区域都没有早餐一半多，完全没有饮品，每一道菜都踩雷。甚至引导我去坐的桌子上还有早上剩下没清干净的一大块炒蛋。
服务人员态度都很好，但没有能力解决任何问题。官方给的二维码扫出来的couple massage的标价居然是单人价格。还是跟前台反复确认了才知道，不然又是坑。
本来以为悦椿是悦榕庄下的品牌，应该没问题，但这是第一次选择悦椿，估计也会是最后一次。 真的是非常不愉快的体验。
房间很棒，员工服务周到得令人难以置信，入住和班车服务都非常顺畅。唯一遗憾的是食物不是最好的，但短住几天的话也还能接受。
胡志明市隆海洲际度假酒店很棒
这是我第一次来越南，我选择了和悦岘港酒店（Angsana Ho Tram）——真是一次美妙的体验。
这个价位的设施和服务质量真是令人印象深刻。我遇到的每一位员工都很有礼貌、细心，并且非常友善。他们大多数人英语都很好，所以沟通完全不是问题。
房间非常舒适，我入住期间的餐食也很美味。从始至终，我都感到非常放松，并且得到了很好的照顾。
我一定会再来的——这里已经成为我在越南的首选酒店了。
在悦椿酒店的体验非常令人满意。预订穿梭巴士时，工作人员很亲切地提供了帮助，最重要的是，我们在这里安静地休息得很好。早餐也非常好吃。前台的工作人员都非常友好😁
悦椿度假村超出了我所有的期待！从前台接待到行李员，每个人都非常细心周到、热情好客，服务真是无可挑剔。房间一尘不染，海滩也很美，春节期间各种各样的活动让我的假期更加特别。自助餐的选择非常丰富，而且所有菜肴都准备得很用心。感谢你们让我的旅行如此难忘——我一定会再来的！
度假村很新，所以设施干净整洁，还不错。有很多适合孩子玩乐的设施和活动。
不过，餐厅的食物味道就别抱太大期望了，服务也不够周到。这是我住过的越南度假村中服务最差的一家。
也许是因为节假日人多，所以一直在排队等待，但我觉得这反映了这家度假村的管理能力不足。
如果只考虑性价比的话，这里还算可以，但我是不会再来了。
这是一家与众不同、活动丰富的酒店。有三个游泳池，玩得很开心，还有各种餐饮场所，感觉很不错。
感觉这好像是越南为数不多的、韩国人不太多的度假村。周六周日的时候，当地人来这里度周末的很多，所以会比较热闹，但相对来说，工作日就非常安静了。虽然与Dhawa共用的主泳池人很多，但悦椿自己的泳池总是很安静，这点很好，而且工作人员也很友好。
不过，Dhawa前台大厅的自动贩卖机，我用了三次就坏了一次，有点小问题。
泳池别墅是两户共享一栋楼，所以隔壁的门铃声听起来就像我们家的，隔壁住客的声音隔着一扇门也能听得很清楚，这些地方就比较遗憾了。