酒店回复: Dear Helena,Thank you for taking the time to share your feedback. We are truly sorry to hear about your experience with the cleanliness of the room and the hallways. Please rest assured that we take these matters very seriously and have shared your concerns with our housekeeping team for immediate action.We are glad to hear that you found our beds comfortable and breakfast sufficient, although we regret the limited variety disappointed you. We continually strive to improve our breakfast offerings and your feedback will help us in this regard.We sincerely hope that we will have another opportunity to serve you better in the future and ensure your stay is enjoyable and comfortable.Warm Regards,Guest Relations Manager, Wyndham Garden New Roads.
1.0分
商务出差
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Room smelled! Towels felt like Brillo pads, Lamps, door frames, toilet paper holders all rusted. Lamps were missing light bulbs. Remote was taped up and did not work. Bathroom was not cleaned when the room was made up. Will never stay at this dump again.
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酒店回复: Dear Guest,Thank you for sharing your perspective. Your comments are We truly appreciated, and they help us better understand how each stay can be enhanced. It is clear that several areas of the room did not reflect the well-kept environment we work toward each day, including linens, fixtures, and overall room condition. Your feedback will be used as part of our ongoing improvements, ensuring future stays offer greater comfort, consistency, and a more welcoming experience.Sincerely, Willie Woods General Manager.
1.0分
商务出差
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No one stationed at front desk when I arrived. I had to go searching for a worker. Did not take taxes off of my stay after I provided the with the proper tax exemption paperwork. Property did not give me a receipt for stay. Property is not well maintained, also. Will never stay there again.
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酒店回复: Dear Guest,Thank you for sharing your detailed experience with us. Your observations about front desk availability, tax exemption processing, receipt issuance, and property maintenance are important. Our team continuously works to enhance service efficiency and uphold our quality standards. We value your feedback as it guides improvements that align with our commitment to exceptional hospitality. We appreciate the opportunity to learn from your insights and strive toward delivering a seamless and comfortable stay for every guest.Sincerely, Willie Woods General Manager.
1.0分
其他
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Staff tried to be accommodating but the first room was very dirty. Chips on the floor sheets looked old stains all move the chair bugs in the tub. Worst of all no hot water. Second room the one they moved us too was a little cleaner but still nasty. Hot water took forever to get warm. We checked out the next morning was not staying there again. Will not return.
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酒店回复: Dear Guest,Thank you for sharing a detailed account of your experience. Ensuring cleanliness and comfort is fundamental to our hospitality, and your insights highlight areas where maintaining consistent quality is essential. Your comments about room conditions and amenities provide valuable direction for our team to enhance our standards. Feedback such as yours supports our ongoing commitment to delivering accommodations that meet the expectations of all guests throughout their stay.Sincerely, Willie Woods General Manager.
2.0分
家庭亲子
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Rooms need some major TLC such as fresh paint, new bathtubs, shower rods & curtains, etc.
You can tell things haven’t been upgraded in a very long time.
Front desk personnel were great, very kind and efficient.
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酒店回复: Dear Guest,Thank you for your thoughtful feedback. It is encouraging to hear that our front desk team provided kind and efficient service during your stay. Your observations regarding the room condition highlight opportunities for enhancements that contribute to guest comfort and satisfaction. Feedback like yours plays a vital role in guiding our ongoing efforts to refresh and upgrade our accommodations, ensuring that every detail aligns with the quality experience we strive to offer all our guests.Sincerely, Willie Woods General Manager.
3.0分
其他
Bed acceptable and clean. Not enough towels for 2 people, no cups in room, No blanket, no wifi,
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酒店回复: Dear Guest,Thank you for sharing your experience with us. We are pleased to hear that the bed met your expectations for cleanliness and comfort. Our team strives to provide all necessary amenities to ensure a comfortable stay, and we appreciate your feedback regarding towels, cups, blankets, and Wi-Fi availability. Your insights help us enhance our services, and we look forward to the opportunity to provide an even more enjoyable experience during your next visit.Sincerely, Willie WoodsGeneral Manager.
5.0分
其他
Manager was always available at a moment notice. Great job. Room was clean and comfortable.
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酒店回复: Dear Guest,Thank you for sharing your experience. It is wonderful to hear that the manager’s attentive presence made a positive impact on your stay. Our team strives to be readily available to meet guest needs promptly and efficiently. Cleanliness and comfort are pillars of our commitment to providing a welcoming environment. Your recognition of these efforts encourages us to maintain the highest standards and continue delivering exceptional service for every guest’s enjoyment. Sincerely, Willie Woods General Manager.
1.0分
其他
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This hotel is filthy. There was rust everywhere in the room because of moisture. I slipped on the floor in the middle of the night because the floors were wet. I can only assume it was from steam from the bathroom when showering. The AC didn’t cool the room. There were finger prints all over the tables, as though they weren’t wiped down. I had a similar experience to this when I stayed there in May and was hoping it was just an anomaly. I won’t be staying there again.
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酒店回复: Dear Guest,Thank you for providing detailed feedback about your stay. Maintaining a clean and comfortable environment is essential, and your observations emphasize important areas that receive focused attention. Guest safety and comfort are priorities, and your experience underscores the value of continual review of maintenance and housekeeping practices. Feedback like yours plays a critical role in guiding improvements to ensure future visits meet the high standards our guests expect from our hotel.Sincerely, Willie Woods General Manager.
4.0分
商务出差
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The hotel was nice. I stayed 2 nights. I only have two complaints. They did not clean my room or replace used towels for my second night and the breakfast needs to start earlier.
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酒店回复: Dear Guest,Thank you for sharing your experience during your two-night stay. We appreciate your comments regarding room service and breakfast timing, as they help us enhance our guest experience. Our team is dedicated to maintaining high standards of cleanliness and convenience, and your feedback will be used to ensure these services align with our guests’ needs. We look forward to welcoming you backSincerely, Willie Woods General Manager.
值得推荐，还不错
房间不是很干净。空调前面有一只死蟑螂。那里有一股霉味。电梯附近的大厅里有三只蟑螂。一个小时后他们还在那里。
早餐还算可以，但是选择不多。床很好。
Room smelled! Towels felt like Brillo pads, Lamps, door frames, toilet paper holders all rusted. Lamps were missing light bulbs. Remote was taped up and did not work. Bathroom was not cleaned when the room was made up. Will never stay at this dump again.
No one stationed at front desk when I arrived. I had to go searching for a worker. Did not take taxes off of my stay after I provided the with the proper tax exemption paperwork. Property did not give me a receipt for stay. Property is not well maintained, also. Will never stay there again.
Staff tried to be accommodating but the first room was very dirty. Chips on the floor sheets looked old stains all move the chair bugs in the tub. Worst of all no hot water. Second room the one they moved us too was a little cleaner but still nasty. Hot water took forever to get warm. We checked out the next morning was not staying there again. Will not return.
Rooms need some major TLC such as fresh paint, new bathtubs, shower rods & curtains, etc.
You can tell things haven’t been upgraded in a very long time.
Front desk personnel were great, very kind and efficient.
Bed acceptable and clean. Not enough towels for 2 people, no cups in room, No blanket, no wifi,
Manager was always available at a moment notice. Great job. Room was clean and comfortable.
This hotel is filthy. There was rust everywhere in the room because of moisture. I slipped on the floor in the middle of the night because the floors were wet. I can only assume it was from steam from the bathroom when showering. The AC didn’t cool the room. There were finger prints all over the tables, as though they weren’t wiped down. I had a similar experience to this when I stayed there in May and was hoping it was just an anomaly. I won’t be staying there again.
The hotel was nice. I stayed 2 nights. I only have two complaints. They did not clean my room or replace used towels for my second night and the breakfast needs to start earlier.