酒店回复: Dear Helena,Thank you for taking the time to share your feedback. We are truly sorry to hear about your experience with the cleanliness of the room and the hallways. Please rest assured that we take these matters very seriously and have shared your concerns with our housekeeping team for immediate action.We are glad to hear that you found our beds comfortable and breakfast sufficient, although we regret the limited variety disappointed you. We continually strive to improve our breakfast offerings and your feedback will help us in this regard.We sincerely hope that we will have another opportunity to serve you better in the future and ensure your stay is enjoyable and comfortable.Warm Regards,Guest Relations Manager, Wyndham Garden New Roads.
1.0分
其他
Booked and paid for my room over a week ago, did pre check in, get to hotel rude staff says overbooked and no rooms available
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酒店回复: Dear Guest,Thank you for sharing your feedback. Reliable reservations, clear communication, and professional service are top priorities, and your experience highlights areas needing attention. Feedback like yours is essential for guiding improvements to ensure all bookings and guest interactions meet high standards of hospitality and organization. Your perspective will be carefully reviewed to help enhance future stays and maintain the level of service expected at our properties.Sincerely, Willie Woods General Manager
1.0分
其他
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Upon arrival I was told they overbooked and I had no room. I booked 6 weeks in advance. They offered a king room, which I accepted. The room was covered in mold. I asked to see manager. He refused to return to property or speak to me on phone. The staff on all shifts were very nice. There were many people who had no room. The elevator stopped working. We were on 2nd floor but more elderly were on 3rd having to carry luggage down stairs. My son had booked a room several days after me. His room had no blankets on beds and no towels. He was given comforters for the beds and hand towels because they were out of regular towels. It takes 4 handtowels for a man over 6 feet tall to dry off after a shower. The manager was supposed to be in by 7:30 the next morning. He hadn't shown up by 8:03 when I checked out. We came to town for the rodeo, which was 40 minutes away. There were no rooms any closer. My son drove from FL. I wrote a statement for the manager with my email and phone number. I have not been contacted. My pictures don't really do this horror justice.
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酒店回复: Dear Guest,We regret your last experience. We have noted your concerns and forwarded them to our team for further review and investigation.Sincerely, Willie Woods General Manager
1.0分
其他
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I paid for the room through here, when I got to the check in they charged me $50 and then while I was sleeping took another $41.15 dollars out my account and now no one will answer my call
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酒店回复: Dear Summer,Thank you for staying with us. We regret your recent experience. We have noted your concerns and forwarded them to our team for further review and investigation. We hope that you will visit us again.Sincerely, Willie Woods General Manager
2.0分
其他
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The towels at the hotel are the worst quality that I have ever seen in a hotel. They are like sandpaper. The thermostat in the room would not change. It was set to 65 degrees. The cooling system was very effective. Unfortunately, the bedding included a sheet and a go
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酒店回复: Dear Guest,Thank you for sharing your detailed feedback. Your observations regarding the towels, thermostat, and bedding are important as we focus on providing a comfortable and well-equipped environment for our guests. Feedback like yours helps guide improvements to ensure that amenities and room features meet high standards of quality and comfort. We value your perspective and will use it to enhance future stays, aiming for a more enjoyable and satisfying experience for every guest.Sincerely, Willie Woods General Manager
1.0分
其他
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Not a good place to stay!
The place was not very clean. The bed only had a sheet without any mattress pad the bottom sheet felt like it was crawling all night long. Only had decaf coffee in the room. 1 small bar of soap. No shampoo only conditioner and lotion. Found some one else shirt in the room so we wondered if the room was cleaned very well. The bathroom floor felt wet and slippery. I would never recommend this place to anyone.
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酒店回复: Dear Guest,Thank you for sharing your feedback. We value insights from our guests as they guide us in maintaining and enhancing the quality of our accommodations. Our team is committed to providing well-prepared rooms, carefully maintained amenities, and a safe, comfortable environment for every stay. Your detailed observations will be reviewed to ensure that every aspect of our guest experience aligns with the high standards we uphold for cleanliness, comfort, and thoughtful service.Sincerely, Willie Woods General Manager
2.0分
商务出差
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Do not stay here. We had to change rooms a couple of times because they were not clean…at all. The room we ended up in had sticky floors, everything was wet from humidity, and it still was not completely clean. There were several doors on our floor propped open which felt very unsafe. I would not have stayed if I was by myself.
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酒店回复: Dear Guest,Thank you for sharing your honest impressions of your stay. Your observations are extremely valuable as they help us focus on the guest experience with greater attention to detail. We are constantly working to maintain a clean and secure environment that reflects the comfort and peace of mind our guests deserve. Your feedback will guide our continued efforts to strengthen both our housekeeping standards and overall guest experience. We appreciate your time and perspective.Sincerely, Willie Woods General Manager
3.0分
其他
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Did not like:
Bathroom sink stopper not working. Could not fill sink with water to shave. A/C hard to adjust, No remote control for TV. Had to get one from front desk. Large bath towels were too thin. The towel sheds when wiped on beard or hair.
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酒店回复: Dear Guest,Thank you for sharing your detailed feedback. We appreciate your observations regarding the bathroom sink, air conditioning, television, and towels, as guest input helps us identify areas for improvement. Providing comfortable, well-maintained accommodations and thoughtful amenities is important to us, and your comments encourage us to continue refining our services. We look forward to welcoming you back and ensuring that your next stay is even more comfortable and enjoyable in every detail.Sincerely, Willie Woods General Manager
4.0分
其他
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Pool needed to be cleaned, had leaves and algae in it. Booked a room for three people and only got towels for two. No tv remote in the room, had to ask for it. Breakfast was excellent, hot and fresh.
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酒店回复: Dear Guest,Thank you for sharing your experience with us. Your feedback provides valuable insight into areas where we can refine our services and amenities. We are pleased to hear that you enjoyed the breakfast, and your observations about the pool, towels, and in-room items help us focus on improving the overall guest experience. Every comment helps us ensure a stay that is both comfortable and enjoyable, and we appreciate your time in providing this detailed feedback.Sincerely, Willie Woods General Manager
床上用品还有用过的痕迹，不会再来一趟住的地方
房间不是很干净。空调前面有一只死蟑螂。那里有一股霉味。电梯附近的大厅里有三只蟑螂。一个小时后他们还在那里。
早餐还算可以，但是选择不多。床很好。
Booked and paid for my room over a week ago, did pre check in, get to hotel rude staff says overbooked and no rooms available
Upon arrival I was told they overbooked and I had no room. I booked 6 weeks in advance. They offered a king room, which I accepted. The room was covered in mold. I asked to see manager. He refused to return to property or speak to me on phone. The staff on all shifts were very nice. There were many people who had no room. The elevator stopped working. We were on 2nd floor but more elderly were on 3rd having to carry luggage down stairs. My son had booked a room several days after me. His room had no blankets on beds and no towels. He was given comforters for the beds and hand towels because they were out of regular towels. It takes 4 handtowels for a man over 6 feet tall to dry off after a shower. The manager was supposed to be in by 7:30 the next morning. He hadn't shown up by 8:03 when I checked out. We came to town for the rodeo, which was 40 minutes away. There were no rooms any closer. My son drove from FL. I wrote a statement for the manager with my email and phone number. I have not been contacted. My pictures don't really do this horror justice.
I paid for the room through here, when I got to the check in they charged me $50 and then while I was sleeping took another $41.15 dollars out my account and now no one will answer my call
The towels at the hotel are the worst quality that I have ever seen in a hotel. They are like sandpaper. The thermostat in the room would not change. It was set to 65 degrees. The cooling system was very effective. Unfortunately, the bedding included a sheet and a go
Not a good place to stay!
The place was not very clean. The bed only had a sheet without any mattress pad the bottom sheet felt like it was crawling all night long. Only had decaf coffee in the room. 1 small bar of soap. No shampoo only conditioner and lotion. Found some one else shirt in the room so we wondered if the room was cleaned very well. The bathroom floor felt wet and slippery. I would never recommend this place to anyone.
Do not stay here. We had to change rooms a couple of times because they were not clean…at all. The room we ended up in had sticky floors, everything was wet from humidity, and it still was not completely clean. There were several doors on our floor propped open which felt very unsafe. I would not have stayed if I was by myself.
Did not like:
Bathroom sink stopper not working. Could not fill sink with water to shave. A/C hard to adjust, No remote control for TV. Had to get one from front desk. Large bath towels were too thin. The towel sheds when wiped on beard or hair.
Pool needed to be cleaned, had leaves and algae in it. Booked a room for three people and only got towels for two. No tv remote in the room, had to ask for it. Breakfast was excellent, hot and fresh.