酒店回复: Thank you for your wonderful feedback! 🌟 We’re delighted to know you enjoyed the convenience of our location near Johor Bahru’s university town, the peaceful environment, and our delicious breakfast. We’re so glad you found your stay comfortable and cost-effective — we look forward to welcoming you back again soon!Warm regards,Sunny SooGeneral Manager

酒店回复: Thank you for taking the time to share your experience with us. We are truly sorry and deeply concerned to read about what you and your child went through. Please accept our sincere apologies for the unacceptable condition of the room, the severe cleanliness issues, and the distress caused during your stay. This is certainly not the standard we stand for, and we fully understand how upsetting and uncomfortable this must have been for you, especially with a child.Your feedback regarding the ashtray, smoke odour, bedding condition, and overall hygiene is extremely serious. We regret that even after changing rooms, the situation was not properly resolved and that it affected your rest and wellbeing. This should never have happened, and we take full responsibility for the lapse in our housekeeping and quality control.Your comments have been escalated immediately to our senior management, housekeeping, and maintenance teams for urgent investigation and corrective action. We are reviewing our room inspection procedures to ensure this does not happen again to any guest.We truly appreciate your honesty, painful as it is to read, because it highlights areas that require immediate and decisive improvement. While we understand if this experience has left a very negative impression, we sincerely hope we may have the opportunity to regain your trust in the future with clear and visible improvements.Sunny SooGeneral Manager

酒店回复: Thank you for taking the time to share your feedback. We’re glad you enjoyed the facilities and surroundings. We apologize for the inconvenience caused and will look into the concerns mentioned to improve our guest experience further. Your comments are valuable and help us serve you better on your next visit.Warm regards,Sunny Soo, General Manager

酒店回复: 感谢您如此详尽且精彩的点评！🌟 我们很高兴得知您喜欢我们的服务、客房、餐饮和设施，尤其感谢我们的团队为我们提供婴儿床而付出的额外努力。您的满意对我们至关重要，我们期待着您和您的家人尽快再次光临！💛 Sunny Soo 总经理

酒店回复: 感谢您的详细点评，以及在各个方面给予我们如此高的评价！ 我们很高兴听到您和您的家人度过了愉快的时光——尤其是您的儿子在泳池里玩得很开心！我们也非常感谢您对我们乐于助人的团队，尤其是行李员的赞赏。 对于泳池使用方面的沟通失误，我们深表歉意。我们会将您的反馈与相关团队分享，以确保所有客人都能更清楚地了解泳池的使用情况。 期待很快再次欢迎您和您的家人光临！ 此致， Sunny Soo 总经理 蒲莱泉度假村

酒店回复: Thank you for sharing your experience with us. We’re pleased to hear that you enjoyed our spacious rooms, family-friendly pools, and the overall ambiance of the resort. It’s also great to know that our front desk team was helpful in assisting with your transportation needs.We appreciate your honest comments regarding our facilities and location, and we are glad that despite this, you would still choose to stay with us again. We truly value your support and look forward to welcoming you back on your next visit.Sunny SooGeneral Manager

酒店回复: 感谢您的好评！我们很高兴得知您在我们酒店度过了愉快的时光——从宁静的地理位置到友好的服务，再到精心维护的设施。我们期待再次欢迎您入住，享受轻松惬意的住宿体验。 此致， Sunny Soo 总经理 蒲莱泉度假村

酒店回复: 感谢您的精彩点评和完美评分。我们很高兴得知您和您的家人在我们这里度过了一段舒适难忘的短途假期。我们期待很快再次欢迎您，享受另一次美好的体验。 Sunny Soo，总经理

酒店回复: 尊敬的宾客： 感谢您的精彩点评和满分！我们很高兴得知您在独立日度过了一个轻松愉快的假期，享受了泳池的乐趣，并觉得按摩浴缸非常棒。我们非常感谢您的支持，并期待很快再次欢迎您。 此致敬礼， Sunny Soo 总经理