酒店回复: Thank you for your wonderful feedback! 🌟 We’re delighted to know you enjoyed the convenience of our location near Johor Bahru’s university town, the peaceful environment, and our delicious breakfast. We’re so glad you found your stay comfortable and cost-effective — we look forward to welcoming you back again soon!Warm regards,Sunny SooGeneral Manager
酒店回复: Thank you for taking the time to share your experience with us. We are truly sorry and deeply concerned to read about what you and your child went through. Please accept our sincere apologies for the unacceptable condition of the room, the severe cleanliness issues, and the distress caused during your stay. This is certainly not the standard we stand for, and we fully understand how upsetting and uncomfortable this must have been for you, especially with a child.Your feedback regarding the ashtray, smoke odour, bedding condition, and overall hygiene is extremely serious. We regret that even after changing rooms, the situation was not properly resolved and that it affected your rest and wellbeing. This should never have happened, and we take full responsibility for the lapse in our housekeeping and quality control.Your comments have been escalated immediately to our senior management, housekeeping, and maintenance teams for urgent investigation and corrective action. We are reviewing our room inspection procedures to ensure this does not happen again to any guest.We truly appreciate your honesty, painful as it is to read, because it highlights areas that require immediate and decisive improvement. While we understand if this experience has left a very negative impression, we sincerely hope we may have the opportunity to regain your trust in the future with clear and visible improvements.Sunny SooGeneral Manager
酒店回复: Thank you for taking the time to share your feedback. We’re glad you enjoyed the facilities and surroundings. We apologize for the inconvenience caused and will look into the concerns mentioned to improve our guest experience further. Your comments are valuable and help us serve you better on your next visit.Warm regards,Sunny Soo, General Manager
4.0分
辛塔阿尤豪华套房
家庭亲子
原文
翻译由AI提供
服务:5/5 ⭐ – 快捷、友好、专业。
房间:干净、清香、设施齐全。
餐饮:选择多,味道好!
设施:游泳池、健身房、水疗中心都维护得很好。
加分项:虽然原房间不支持,但酒店还是提供了婴儿床——服务超乎预期!
总体:非常满意,下次还会再来。
9 / 10
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酒店回复: 感谢您如此详尽且精彩的点评!🌟 我们很高兴得知您喜欢我们的服务、客房、餐饮和设施,尤其感谢我们的团队为我们提供婴儿床而付出的额外努力。您的满意对我们至关重要,我们期待着您和您的家人尽快再次光临!💛
Sunny Soo
总经理
酒店回复: Thank you for sharing your experience with us. We’re pleased to hear that you enjoyed our spacious rooms, family-friendly pools, and the overall ambiance of the resort. It’s also great to know that our front desk team was helpful in assisting with your transportation needs.We appreciate your honest comments regarding our facilities and location, and we are glad that despite this, you would still choose to stay with us again. We truly value your support and look forward to welcoming you back on your next visit.Sunny SooGeneral Manager
4.0分
辛塔阿尤豪华套房
商务出差
原文
翻译由AI提供
很不错的住宿体验。
卫生:干净整洁。
地理位置:交通便利,环境宁静。
服务:员工友善且乐于助人。
设施:设施良好,足以满足轻松住宿的需求。
总的来说,是一次很好的体验。下次还会再来!
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酒店回复: 感谢您的好评!我们很高兴得知您在我们酒店度过了愉快的时光——从宁静的地理位置到友好的服务,再到精心维护的设施。我们期待再次欢迎您入住,享受轻松惬意的住宿体验。
此致,
Sunny Soo
总经理
蒲莱泉度假村
可以说是性价比拉满,就在新山大学城附近,吃喝玩乐都很方便,组一个车,可以去到大学城吃饭,离机场也不远,重要的是人很少,很干净,早餐也特别棒
第一次安排的房间一进去 就有上一批客人遗留的烟灰缸 就放在桌子上 明晃晃的 不知道是几个意思 然后房间烟味和各种奇怪的味道让人难以忍受 然后换了一个房间 结果孩子往枕头上一躺 直接跳起 差点没吐出来 四个枕头 前边俩明显换过枕套 后边藏着的没有 全是狐臭的体味 皱巴巴的样子一看就是没有更换 床单也没换 被套应该是换过的 然后联系前台来换床品 结果在换的过程中 我无意瞥见了那金黄色的枕芯 我瞬间秒懂 换了也遮不住味道 然后我和孩子没有脱衣服 没有盖被子 没有用枕头的将就了一晚 太惨了… 整体设施是一个衰败的度假村的感觉 哎 一言难尽
房间还可以,有点偏僻,房间里有壁虎有点吓人,周围运动设施挺全,能看出来曾经的辉煌,服务人员有点不专业,总的来讲还可以吧
服务:5/5 ⭐ – 快捷、友好、专业。
房间:干净、清香、设施齐全。
餐饮:选择多,味道好!
设施:游泳池、健身房、水疗中心都维护得很好。
加分项:虽然原房间不支持,但酒店还是提供了婴儿床——服务超乎预期!
总体:非常满意,下次还会再来。
这次住宿体验很棒,一切都很好,房间干净,设施也很齐全,可以满足我们各种活动需求。我的孩子们在泳池玩得很开心。只有一个小插曲让我有点不爽,一个外国工作人员说我们0419号房间不能使用2楼以外的泳池。晚上我给前台打电话,他们说可以使用。所以我们在退房前,还是去运动中心的泳池游了一会儿。早餐种类很多,味道也不错。其他员工都很好,乐于助人,尤其是负责上下客的那个大叔,帮我们搬行李,非常贴心。
酒店环境幽雅,房间超大超宽敞,设施虽陈旧但完善舒适,餐饮味道还可以;泳池多适宜家庭亲子出行,服务很好,请前台帮忙打车入市区很快很乐意,下次来还会选择入住,位置离市区有点远,出入不太方便。
很不错的住宿体验。
卫生:干净整洁。
地理位置:交通便利,环境宁静。
服务:员工友善且乐于助人。
设施:设施良好,足以满足轻松住宿的需求。
总的来说,是一次很好的体验。下次还会再来!
我们全家最棒的短途度假!环境非常舒适,周边设施也很近。在这里的体验非常棒。
在独立日能住在这里放松真是太棒了,在超棒的泳池和美妙的按摩浴缸里游泳,体验感极佳。
非常棒且令人愉快的住宿地点。房间非常宽敞舒适。周边环境也很棒。下次出差还会选择住这里。