酒店回复: Vielen Dank, Frank! Wir freuen uns, dass Ihnen unser historischer Charme, die günstige Lage und die Parkmöglichkeiten gefallen haben. Wir freuen uns über Ihr Feedback zum Frühstück und zum Gutschein und werden es berücksichtigen, um das Erlebnis unserer Gäste weiter zu verbessern. Wir hoffen, Sie bald wieder begrüßen zu dürfen!Mit freundlichen GrüßenTino/Rezeption
酒店回复: Thank you for the positive feedback regarding the cleanliness of the room, as well as the amenities! I apologize that there was a noise disturbance that went until 11:30pm. The staff room is not located above 003, so it is likely that this noise came from another guest. I am sorry, however, that the noise occurring room negatively impacted your time here.Hopefully you will consider coming back to visit The Francis, and we work to ensure that you are placed in one of our quietest rooms!
酒店回复: Thank you for taking the time to offer feedback regarding your stay. We recently started offering, at no additional cost to guests, a 15 breakfast voucher for every morning of a guest's stay. This voucher is for The Twinflower Cafe which is conveniently located across the street from our hotel, and which offers a variety of food and beverage items that you can consume on site or order to-go. I apologize that this did not quite meet your expectations. Despite this, I hope you enjoyed your visit to Portland!
4.0分
朋友出游
原文
翻译提供方:Google
Francis 是一家小型精品酒店,靠近缅因州医疗中心,步行不远即可到达几家不错的餐厅和商店。酒店大楼是国会街上一栋优雅的古老建筑,房间有些简朴,但很舒适。不要选择三楼的房间,因为三楼的房间往往比较小。面向国会街的房间也会很吵。酒店内设有免费停车场,但找车位可能有点困难。
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酒店回复: Thank you so much for your review! We are always looking for ways to improve our property!
酒店回复: We are sorry to hear that your recent stays have not aligned with your expectations or our standards. We are always focused on improving our guests experience while staying with us both in service and our common spaces. We appreciate your feedback and continued patronage. Hope you consider staying with us again.
酒店回复: Theresa,Thank you for a 10/10 review! We are so happy that you enjoyed your time here, and that you had such positive interactions with our staff! We want to make sure that every guest feels welcomed, and that all of their needs are met!We hope to welcome you back soon!
酒店回复: Thank you for your review and we appreciate your feedback regarding the furnishing. We hope to have you stay with us again.
4.0分
情侣出游
原文
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一家漂亮的酒店,员工热情友好。我们的房间一尘不染。周边地区似乎有点荒凉,不适合晚上悠闲散步。
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酒店回复: Thank you for your feedback and we are thrilled to hear of your pleasant interactions with our staff and that you enjoyed your room. We are sorry to hear that the surrounding area did not fulfill your expectations. We would love to have you stay with us again!
4.0分
其他
原文
翻译提供方:Google
不错的酒店
很不错的酒店,但要步行才能到达镇上,对面有一家很棒的面包店,提供早餐烘焙食品。
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酒店回复: Jane,Thank you for staying with us ! We're glad that you enjoyed your time here in Portland, Maine and also enjoyed the baked goods! Please come back again and stay with us here at The Francis!
非常喜欢有特色风格的酒店,交通便利,周边环境优雅舒适,属于别墅式民宿改造的风格,房间设施完备,窗外邻居家的院子里成群结队的松鼠打闹嬉戏,有免费的停车位。手写的便签很贴心。
一栋老房子,装修时尚,地理位置优越,步行即可到达市中心和港口,还设有停车场。唯一的缺点是酒店不提供早餐。酒店有一张15美元的代金券,可以在街对面的餐厅享用,可惜的是,这家餐厅要到早上8点才供应早餐。不过,如果时间更早,还有其他选择。
非常干净的酒店。浴室非常干净,设施也不错。我没有给这家酒店打 5 分/优秀的唯一原因是,我住的一楼房间上方噪音很大。我听到很多脚步声,像是推车的声音,也可能是搬运箱子的声音。噪音持续不断。晚上 11:30 左右停止了。也许 003 号房间上方有一个员工衣橱?除此之外,我很喜欢这家酒店。
不要相信你读到的内容
我们很失望,广告上说的“包含早餐”其实是附近一家咖啡馆的 30% 折扣券。找到一家不诚实代表自己、不尊重客户的企业真是太可惜了。
Francis 是一家小型精品酒店,靠近缅因州医疗中心,步行不远即可到达几家不错的餐厅和商店。酒店大楼是国会街上一栋优雅的古老建筑,房间有些简朴,但很舒适。不要选择三楼的房间,因为三楼的房间往往比较小。面向国会街的房间也会很吵。酒店内设有免费停车场,但找车位可能有点困难。
失望
我们已经在弗朗西斯酒店住了五年了(疫情期间少了一年)。第一次入住很愉快……但之后每次入住都不如以前那么出色。公共区域和房间看起来破旧不堪……前台不太关心客人的体验……客房服务时好时坏。这可能是我最后一次入住了。我愿意多付一点钱在另一家波特兰酒店享受更好的体验。
我们迫不及待地想再来。
我们受到了热情的欢迎,与工作人员的每一次互动都很愉快。地理位置便利,分享的信息也很有帮助,我们很享受酒店的历史氛围。
我真的很喜欢这次住宿,不过我希望房间能更舒适一点。从现代感来看,我的房间就像住在万豪/凯悦酒店一样,我们想要一间更温暖的房间。
一家漂亮的酒店,员工热情友好。我们的房间一尘不染。周边地区似乎有点荒凉,不适合晚上悠闲散步。
不错的酒店
很不错的酒店,但要步行才能到达镇上,对面有一家很棒的面包店,提供早餐烘焙食品。