酒店回复: Thank you SO MUCH for this ******* review! Is it possible that you can go into your email address you put on file with us at check in, and complete the review from our Corporate offices? ALL 10s would reflect GREAT for us, be advised it MAY hit your spam folder....Again many thanks for your business!
3.0分
其他
原文
翻译提供方：Google
据说午餐几乎不包括任何东西，房间里没有咖啡机，也没有杯子或玻璃杯。
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酒店回复: Dear JEAN-PIERRE, We appreciate you taking the time to share your feedback. We are genuinely sorry for the disappointment you experienced with the breakfast options and the lack of amenities in your room. Please be assured that your comments have been shared with our team, and we are fully committed to making the necessary improvements. We would be delighted if you would consider staying with us again, allowing us the opportunity to provide a more enjoyable experience.Sincerely,Hotel Management
5.0分
情侣出游
原文
翻译提供方：Google
一切都很好
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酒店回复: Dear Javier, It was a pleasure having you as our guest at Extended Stay America, and we thank you for sharing your review with other travelers. It's great to hear you enjoyed your stay and that our property and service met all your expectations! We look forward to sharing your positive feedback with our team. Please revisit us the next time you are in the area. Sincerely,Hotel Management
3.0分
其他
Average hotel room. Breakfast was coffee, granola bar or oatmeal, not what I expected. Although the room was the cheapest in the area.
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酒店回复: Dear Kevin, Thank you for your feedback. We’re glad to hear that you found value in our pricing and that the room met basic expectations. However, we’re sorry to learn that our breakfast offerings didn’t meet your expectations. We understand how important a satisfying start to the day is, and your comments will be shared with our team as we explore ways to improve our amenities. We appreciate your patience and hope to have the opportunity to provide a more enjoyable experience in the future.Sincerely,Hotel Management
1.0分
其他
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I live in rock Hill so when I got to the hotel, I have to make a reservation with *******. They will not give me a role. They told me they did not serve rock Hill customers.
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酒店回复: Dear Eric, We appreciate you taking the time to post your review, as we value our guest's comments and opinions. We are sorry to read that you had issues on arrival with your reservations, and we are grateful for your patience. We would like an opportunity to show you the hospitality for which we are known, and we hope to serve the next time your travels bring you this way.Sincerely,Hotel Management
2.0分
其他
Ugh!! Kiosk!!
Checking in was a pain! Had to use a kiosk, then it just went blank!! Had to get help
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酒店回复: Dear David, Thank you for your review. We are sorry to read that your check-in experience was not smooth. It is never our intention to disappoint our guests in any way, so we will certainly follow up with the appropriate individuals to address these concerns. We hope you will come back and give us another try to provide you with the flawless stay you deserve.Sincerely,Hotel Management
2.0分
家庭亲子
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Bathrooms should always be clean. Website says breakfast coffee and a muffin is not breakfast. Rooms are not maintained. We had a hole in ceiling. Walls are dirty scratch
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酒店回复: Dear Chris, Thank you for taking the time to post your feedback. We regret that your stay did not reflect the standards we aim to provide. A clean, well-maintained space is essential, and we’re disappointed to learn we missed the mark. We also understand the breakfast offering may not have met your expectations, and we recognize the importance of clear communication regarding amenities. We have taken note of the concerns you raised, as we are continually striving to ensure a perfect visit for every guest. We hope to have the opportunity to provide a more comfortable and satisfying stay should you choose to return in the future.Sincerely,Hotel Management
1.0分
其他
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Extremely pissed off made an appointment almost 2 weeks prior to my visit there order the king size bed got stuck with a stupid double never ever while. I recommend them to anybody and I will never be back.
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酒店回复: Dear Lara, We're very sorry to hear about your recent experience. We understand how frustrating it must have been not to receive the room type you reserved, especially after planning ahead. While unexpected circumstances can sometimes impact availability, we recognize the importance of honoring guest preferences and sincerely regret the disappointment caused. Your feedback will be shared with the team as we continue to work on improving our guests' experience. We hope you will consider giving us another chance in the future.Sincerely,Hotel Management
3.0分
商务出差
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Confuse
I been staying year every other month maybe once because of work .. an he told me they cancel my reservation with three different excuses … but then just told me I stay to close … I live in another town, county and different zip code . Basically told me I can’t stay there no more .. but he felt “ nice enough” to still “give me” a room .. ; I bought my room .
酒店就那么回事吧，要是为了便宜，是可以的，大冰箱，可以做饭，微波炉挺方便，隔音非常差，黑人很多，走廊经常听见吵架
服务态度很好，很开心的一次体验
据说午餐几乎不包括任何东西，房间里没有咖啡机，也没有杯子或玻璃杯。
一切都很好
Average hotel room. Breakfast was coffee, granola bar or oatmeal, not what I expected. Although the room was the cheapest in the area.
I live in rock Hill so when I got to the hotel, I have to make a reservation with *******. They will not give me a role. They told me they did not serve rock Hill customers.
Ugh!! Kiosk!!
Checking in was a pain! Had to use a kiosk, then it just went blank!! Had to get help
Bathrooms should always be clean. Website says breakfast coffee and a muffin is not breakfast. Rooms are not maintained. We had a hole in ceiling. Walls are dirty scratch
Extremely pissed off made an appointment almost 2 weeks prior to my visit there order the king size bed got stuck with a stupid double never ever while. I recommend them to anybody and I will never be back.
Confuse
I been staying year every other month maybe once because of work .. an he told me they cancel my reservation with three different excuses … but then just told me I stay to close … I live in another town, county and different zip code . Basically told me I can’t stay there no more .. but he felt “ nice enough” to still “give me” a room .. ; I bought my room .