From the moment we arrived, the service was unacceptable. The receptionist was openly rude and unwelcoming, including rolling her eyes when asked to assist. It was clear that helping guests was an inconvenience. We had called the day before to confirm early access, a fan for the second bedroom, and a linen pack. None of this was ready. Despite arriving at around 4:30 pm, we were told the office was already closed, which was handled with an entirely inappropriate attitude. A linen pack was eventually handed over reluctantly so we could make the bed ourselves. Three days into our stay, we still had not received the additional towel needed so everyone could shower. It was 39 degrees on arrival and the fan in the cabin did not work. When I asked for it to be fixed, I was spoken to sharply and dismissively. An electrician was eventually sent, but only after further attitude. Overall, the customer service was poor, basic requests were not met, and the experience was not worth the price
5.0分
家庭亲子
The friendly residents taking time for conversations and warmth was refreshing.
5.0分
其他
Excellent new cabin. Friendly staff and peaceful location
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酒店回复: Hi Joy, thank you for taking the time to leave a review. We're glad you enjoyed your stay, our team hope to see you back soon.
4.0分
家庭亲子
clean room ideal just for the 2 of us
3.0分
情侣出游
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We love this place for a quiet getaway, the facilities, and the cabin having all the basic needs in the kitchen. Cabin 6 was a huge disappointment after staying in another cabin previously. The main bedroom was so small that we had to walk sideways down the wall to get in and out of the bed. Only one bedside table. No floorspace to put luggage. Small shower smelled mouldy. No room to walk into the toilet and close the door, which only JUST missed the toilet bowl. 2nd room with bunks was also very small.
3.0分
其他
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Awesome location and a shout out to the ever helpful Casual staff that do the real work around the place , providing fantastic customer service. People skills and communication go a long way with Lana, Genna , Ruthie and Paul a delight to deal with as well as former Managers Brad and Sarah. Hope to return one day if it remains a Caravan Park yet may have to be as a permanent resident, as unfortunately pricing is becoming out of reach for a large sector of the community, ie people with caravans.
3.0分
家庭亲子
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I particularly did not like having to pay $15 extra for linen/towel for the second bedroom when I had included the number of guests in the booking (1 adult, 1 child). In fact, the description on wotif specifically lists linen and towels being included in EACH bedroom. So make sure you factor that into the total cost.
Whilst the unit was clean, the facilities were the bare minimum.. for example, in the kitchen there were the most basic of utensils and not even commonly used ones such as a pair of scissors. There was no plug for the shower/half bath, which meant I struggled to give the little one a bath.
5.0分
其他
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Very happy, but I would have liked to be able to cook a meal for myself, a small stove would have made it more enjoyable. But very happy with the location and the room is a great size and bathroom and shower are amazing
3.0分
家庭亲子
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Helpful, welcoming staff. Cabin was very clean but also very compact. Great shower, however the bathroom space was cramped. Grounds and gardens were immaculate.
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酒店回复: Hi Lyndal, thanks for taking the time to leave a review. We're glad you noticed the cleanliness of our cabins and gardens. The bathrooms are quite small and the cabin you chose is definitely one of our more compact ones, however, we pride ourselves on keeping them clean and comfortable for our guests.
4.0分
家庭亲子
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Pet friendly cabin needed for 3 day visit to tge Laurieton area. Set up for easy stay, crockery, cutlery, table and chairs and 2 x 2 seatersofa. Great hot water and under carport parking for our cabin. Stayed in April school holidays but was pretty quiet. 5 min drive back into main town centre for whatever you need.
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酒店回复: Hi Naomi, thanks for taking the time to leave a review. We're glad you enjoyed your stay.
From the moment we arrived, the service was unacceptable. The receptionist was openly rude and unwelcoming, including rolling her eyes when asked to assist. It was clear that helping guests was an inconvenience. We had called the day before to confirm early access, a fan for the second bedroom, and a linen pack. None of this was ready. Despite arriving at around 4:30 pm, we were told the office was already closed, which was handled with an entirely inappropriate attitude. A linen pack was eventually handed over reluctantly so we could make the bed ourselves. Three days into our stay, we still had not received the additional towel needed so everyone could shower. It was 39 degrees on arrival and the fan in the cabin did not work. When I asked for it to be fixed, I was spoken to sharply and dismissively. An electrician was eventually sent, but only after further attitude. Overall, the customer service was poor, basic requests were not met, and the experience was not worth the price
The friendly residents taking time for conversations and warmth was refreshing.
Excellent new cabin. Friendly staff and peaceful location
clean room ideal just for the 2 of us
We love this place for a quiet getaway, the facilities, and the cabin having all the basic needs in the kitchen. Cabin 6 was a huge disappointment after staying in another cabin previously. The main bedroom was so small that we had to walk sideways down the wall to get in and out of the bed. Only one bedside table. No floorspace to put luggage. Small shower smelled mouldy. No room to walk into the toilet and close the door, which only JUST missed the toilet bowl. 2nd room with bunks was also very small.
Awesome location and a shout out to the ever helpful Casual staff that do the real work around the place , providing fantastic customer service. People skills and communication go a long way with Lana, Genna , Ruthie and Paul a delight to deal with as well as former Managers Brad and Sarah. Hope to return one day if it remains a Caravan Park yet may have to be as a permanent resident, as unfortunately pricing is becoming out of reach for a large sector of the community, ie people with caravans.
I particularly did not like having to pay $15 extra for linen/towel for the second bedroom when I had included the number of guests in the booking (1 adult, 1 child). In fact, the description on wotif specifically lists linen and towels being included in EACH bedroom. So make sure you factor that into the total cost.
Whilst the unit was clean, the facilities were the bare minimum.. for example, in the kitchen there were the most basic of utensils and not even commonly used ones such as a pair of scissors. There was no plug for the shower/half bath, which meant I struggled to give the little one a bath.
Very happy, but I would have liked to be able to cook a meal for myself, a small stove would have made it more enjoyable. But very happy with the location and the room is a great size and bathroom and shower are amazing
Helpful, welcoming staff. Cabin was very clean but also very compact. Great shower, however the bathroom space was cramped. Grounds and gardens were immaculate.
Pet friendly cabin needed for 3 day visit to tge Laurieton area. Set up for easy stay, crockery, cutlery, table and chairs and 2 x 2 seatersofa. Great hot water and under carport parking for our cabin. Stayed in April school holidays but was pretty quiet. 5 min drive back into main town centre for whatever you need.