酒店回复: Dear Guest,Thank you for taking the time to share your feedback. We sincerely apologize for the inconveniences you experienced during your stay. What you described falls far below the standards we strive to provide, and we understand your frustration.We will address the issues you mentioned, including the delayed check-in process, lack of communication, and the credit card mishap, with our team to ensure this does not happen again. Additionally, we regret the lack of follow-up after your departure and will work to improve our guest service protocols.We’re glad to hear Hampton was able to assist you during your stay, and we’ll make sure to recognize their efforts.We hope you will consider giving us another chance in the future to provide you with a much better experience.
酒店回复: Dear guest, I am sorry to hear that you were told incorrect information about our hotel. If you read the many positive reviews on our hotel you would see many guest say they felt safe and comfortable at our very clean hotel. Unfortunately Uber drivers take passengers through a rough part of the city to get to our hotel but in fact the Chalmette area is completely safe and I am sorry that you rated our hotel so poorly due to the fact of one neighborhood you might have driven through. We will continue to make sure all of our guest have a wonderful experience while staying with us at the Holiday Inn Express Chalmette.
酒店回复: Thank you for choosing the Holiday Inn. We are truly sorry about the issues that happened during your stay and we hope you will consider giving us another opportunity to provide you with better service.
5.0分
其他
原文
翻译提供方：Google
工作人员有一种你再也见不到的友善。保持微笑并继续保持理解和友善的语气。
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酒店回复: Thank you, Pennie, for the kind words about my staff! I promise they will continue to smile and make sure our guest are welcomed! We hope to see you again.
5.0分
家庭亲子
原文
翻译提供方：Google
伟大的
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酒店回复: Thank you for the awesome score you gave our hotel! We are very happy to hear that you enjoyed your stay with us and we look forward to seeing you again.
5.0分
其他
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Had a great experience at the Chalmette Holiday Inn Express. Trena and Melanie were very helpful in selecting local restaurants. Rooms were very clean and supplied well for all our needs. The morning breakfast had a good variety for our selections and opened on time every morning. Would definitely stay here again.
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酒店回复: Thank you so much for your kind review! We’re thrilled to hear that you enjoyed our clean rooms and that our staff made a positive impression during your stay. It’s also great to know that our breakfast selection hit the mark for you. We truly appreciate your feedback and hope to welcome you back again soon!
1.0分
家庭亲子
Staying in Chalmette we didn't feel safe for families with kids, the hotel seems in the middle of a high risk neighborhood.
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酒店回复: Thank you for your feedback. We’re sorry to hear that you felt uncomfortable in the neighborhood during your stay. Guest safety and peace of mind are very important to us, and we take your feedback seriously. We’ll review your comments to see how we can better support our guests in feeling secure and at ease.
1.0分
其他
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The room was clean. Was not able to close the blinds in a mobility room. Acting manager was so mean and told me that the blinds are not support to work for a handicap person. Had to change hotels because of the hotel not willing to accommodating my needs for which I have already paid for a mobility room. Wires were hanging from the blinds. I was so disappointed the hotel did nothing but put me in a hearing disability room with a unsafe shower chair that didn't fit the bathtub at all. I cried because I was not able to enjoy my stay because the staff not caring or understanding that I had needs that they were not willing to meet and not accommodating me for the bad time I was having.
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酒店回复: Thank you for bringing these issues to our attention. The inconveniences you experienced during your stay were unacceptable and far below our standards. We were able to issue you a refund for the problems encountered prior to checking out. Thank you again for providing your feedback we will be sure to discuss the information with our team to ensure this is not an issue moving forward.
4.0分
其他
Amenities were very nice as well as location. Staff was courteous
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酒店回复: Thank you so much for your wonderful review! We’re delighted to hear that you enjoyed our convenient location and appreciated the amenities we offer. It’s also great to know our staff made a positive impression—providing courteous, attentive service is something we take pride in.We truly appreciate your kind words and hope to welcome you back again soon!
房间宽敞，干净，周边环境一般，但是购物非常方便不远处就有沃尔玛超市
混乱不堪
入住过程令人难过；超过 5 分钟没有员工在前台。没有纸条，什么都没有。最后，当她出现时，她一无所知。她晚上 10 点打电话到我们的房间，叫醒我们询问我们的名字。她说她不记得了，一定没有保留任何记录。她刷了我的信用卡，查看了我的驾照。所以在和我交谈后，她第二次刷了我的卡，向我们收取了两次房费。把这件事理顺真是一场噩梦。她的名字叫 Treena。
唯一有帮助的员工是 Hampton。
信用卡搞砸后，Treena 说她或经理会给我回电话。两人都没有回电话。这是在我们回家之后。
地方维护得很好，但环境太糟糕了。我甚至没有在那里住过。最后订了离法国区更近的地方。那里的每一个当地人都告诉我要避开那个地区，而且乘坐优步进城的费用很贵
位置很棒。我们每天都能体验到不同的用餐体验。旁边就是沃尔玛。和一群人一起旅行时，总会有人忘记带东西。我不喜欢浴室里有虫子，我向前台投诉，说他们会派客房清洁人员和维修人员到房间。然而，我回到房间，发现浴室里仍然有虫子。我去了我表弟的房间洗澡。那天晚上，前台的其他人最终换了我的房间。
工作人员有一种你再也见不到的友善。保持微笑并继续保持理解和友善的语气。
伟大的
Had a great experience at the Chalmette Holiday Inn Express. Trena and Melanie were very helpful in selecting local restaurants. Rooms were very clean and supplied well for all our needs. The morning breakfast had a good variety for our selections and opened on time every morning. Would definitely stay here again.
Staying in Chalmette we didn't feel safe for families with kids, the hotel seems in the middle of a high risk neighborhood.
The room was clean. Was not able to close the blinds in a mobility room. Acting manager was so mean and told me that the blinds are not support to work for a handicap person. Had to change hotels because of the hotel not willing to accommodating my needs for which I have already paid for a mobility room. Wires were hanging from the blinds. I was so disappointed the hotel did nothing but put me in a hearing disability room with a unsafe shower chair that didn't fit the bathtub at all. I cried because I was not able to enjoy my stay because the staff not caring or understanding that I had needs that they were not willing to meet and not accommodating me for the bad time I was having.
Amenities were very nice as well as location. Staff was courteous