酒店回复: Greetings from Toyoko Inn Cebu.Thank you for your outstanding review and perfect ratings. We’re delighted to know you enjoyed our facilities, cleanliness, surroundings, and service, and that our Japanese-style hospitality met your expectations. It’s also great to hear you appreciated our convenient location near the mall and dining options. Your kind words truly encourage our team.We look forward to welcoming you again.Best regards,Toyoko Inn Cebu
酒店回复: Greetings from Toyoko Inn Cebu. We sincerely regret to hear about the concerns you experienced regarding room assignment, noise levels, and your interaction with our front desk staff. This is certainly not the level of service or comfort we aim to provide our guests, and we apologize for any distress caused during your stay.Your comments regarding room conditions and staff conduct have been noted and will be reviewed carefully with our management team to ensure improvements are made. Please be assured that room assignments are not made with any intent to inconvenience our guests, and we regret that your experience did not reflect this.Regarding transportation, we would like to clarify that our airport shuttle service is subject to availability and operates on a limited schedule. We apologize for any misunderstanding this may have caused and appreciate your feedback, which helps us communicate this more clearly to future guests.We value your insights and hope to have the opportunity to restore your confidence in our service in the future.Best regards,Toyoko Inn
酒店回复: Greetings from Toyoko Inn Cebu,Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience and disappointment you encountered during your stay.We are truly sorry to hear about the noise disturbances you experienced, especially given your late check-in time. This is certainly not the level of comfort and rest we aim to provide our guests. We are also concerned to learn about your interactions with our front desk team and regret that your concerns were not addressed promptly and effectively. This feedback will be reviewed with our staff to ensure better responsiveness and guest care moving forward.Additionally, we apologize for the maintenance issues you mentioned. Please be assured that your comments regarding the room condition and ongoing renovations have been shared with our management and engineering teams for immediate review and improvement.We highly value your loyalty to the Toyoko Inn brand and are truly disappointed that this stay did not meet the standards you have experienced at our other locations. Your feedback is important to us, as it helps us identify areas where we must improve.We hope you will allow us another opportunity in the future to restore your confidence in our hotel and provide you with a more pleasant experience.
酒店回复: Thank you for sharing your feedback, and we’re very sorry for the inconvenience caused by the typhoon and ferry suspension.Please note that bookings made through Trip.com must follow their cancellation policies, and refunds are processed directly by the agency. We apologize if this felt unhelpful, and we will review this case to see how we can better support guests during unexpected events.We hope to have the chance to welcome you back under better circumstances in the future.
酒店回复: Greetings from Toyoko Inn Cebu!Thank you for your continued patronage and for sharing your feedback. We’re glad you enjoyed our shuttle service, breakfast, location, and value for money. We appreciate your comments regarding the room condition and will share them with our team for improvement.We look forward to welcoming you again soon.Warm regards,Toyoko Inn Cebu Management
设施：该有的设施都有
卫生：卫生很干净没发现有什么不干净的
环境：环境好楼下就是商场吃喝玩乐方便，附近几百米还有jollibee
服务：服务很好，跟在日本住的时候没差，标准的日式服务
酒店的机场接送，是要按照酒店定的时间的，不是完全根据你个人的时间点对点的。比如你10点的飞机，他可能要你5点就过去（去机场时间只需要20min）。酒店的健身房收费200比索90分钟，一对壶铃一对哑铃➕跑步机，跑步机很轻，容易晃。
酒店总体还可以，日式的，该有的设施都还是有的。但是面积不大，卫生间比较局促，对胖一点的人不友好，马桶盖子不能立起来……
楼下就是个大商场，吃饭购物很便捷。
我因为房间质量问题 和前台起了语言冲突 前台指责我把房卡摔在桌子上的行为不尊重
我想说 如果你们前台尊重我的话 就不会把最差的房间分配给我 我因为来菲律宾旅游比较开心 入住第一天很热情的向酒店前台打招呼 酒店前台看我比较善良 把最吵最乱 楼层最低 最差的房间分配给我了 这也给我整个行程造成了很多麻烦
另外入住的人一定注意 这个酒店7 8 9 楼因为沿街 特别吵 尽量避开这些房间 我最后一天住到14楼才有所改善 而且有的房间设施很新 很好 像在日本的一样 有的房间又脏又破 还靠近装修的地方 根本没法住 入住的时候最好先检查房间 不然前台会把最差的房间给你 他们前台很坏
关于服务：酒店不提供摆渡车！
我在12.24号晚上咨询男生前台店员 店员给我的答复是 一天只有中午2点和晚上8点2班去机场
并且把这张图指给我看
这个酒店非常的吵
因为房间门口正对餐厅 所以凌晨5点之前就能听到厨房工作人员准备早餐的声音 随之就是各位房客搬弄椅子 开餐的声音 虽然没有大声的吵闹 但是各种敲击声特别响
我凌晨3点才入住 所以我完全无法睡觉 我致电三次给前台反应这个情况 前台态度冷漠 不给我任何解决办法 必须我下楼找她才给解决办法
另外 酒店维护非常差 酒店好像正在维修 而且水龙头都是生锈的 灯也是一闪一闪的
我在日本和韩国都住过很多家的toyoko inn 都还不错 菲律宾这家让我对这个品牌大失所望
落地第一天入住这家酒店的时候，有接机，甚至满心欢喜拍了不少照片。鉴于之前入住的好感，回程的时候我大约提前3天预定的房间，等要入住当天早上发现码头因为台风不可抗力因素停船了，立马和TRIP沟通，我提供了fb上官方停航公告、船务公司正式停航证明以及当天在岛上的住宿证明，但是酒店非常强硬不给退房，这非常令人失望，所以这个评价就是我没住上酒店，给予的反馈
免费机场接送服务，包早餐，性价比很高，隔壁就是大商场，适合转机或者离开宿务前一晚上住，我已经住过两次了，但是这次不是的是房型问题还是时间问题，房间明显感觉比去年残旧了许多
酒店地理位置很好，旁边就是SMJ购物中心。我们一家三口在这里住了3晚。尽管航班延误，但酒店仍然安排了接机，服务态度非常亲切，服务也很棒。
如果能有不需要早餐的房费选项就更好了，特别是我们有时需要一大早出门观光的时候。没能吃到早餐有点可惜（虽然我也没有特意问过）。
房间有点小，大件行李箱只能放在床上打开。想把行李箱挪到里面的床边，过道很窄，必须把箱子抬起来才能过去。
酒店里有按摩服务，这点很加分。技术好又便宜，真想每天都去按。
酒店员工都非常友善，笑容很美。作为一家日式酒店，让人感觉很安心，以后有机会还会选择入住。
虽然入住前知道电视坏了，但除了电视不能用，冰箱也是坏的，淋浴没有热水，床单还有股潮湿的霉味。因为当时已经很晚了，我也没法向前台反映，所以住得一点也不舒服。不过，考虑到这个价格，酒店提供了各种日式早餐，最重要的是，可以直接乘坐电梯到达SMJ购物中心，这点非常棒。
作为一家日本企业，这里基本上能让您感受到日本的氛围。对我个人而言，有浴缸这一点非常棒。
早餐也特别美味，有菲律宾菜和日本菜。早上6点半就可以开始用餐了。菜单似乎每天都会换。遗憾的是，因为行程原因，三天里我只吃了一次早餐。下次我希望能安排更多时间来享用。
您还可以免费预订机场接送巴士，但必须提前一天预订。我因为航班变更取消了接送，但可能沟通上出了问题，房间还是接到了电话。
酒店旁边的SMJ购物中心可以通过中央的直达电梯前往。在SM超市可以买到各种商品。我每天都会买切好的水果来享用。
购物中心里的大部分商店以及东横INN酒店内的酒吧都可以刷卡，但客房按摩服务和位于地下一层的KIOSK便利店只收现金，请注意！