酒店回复: Angela, thank you for taking the time to share feedback regarding your recent stay with us! I apologize that your room was hot and uncomfortable! I will follow up with maintenance to let him know that the issue was not fixed so he can make sure that this is corrected moving forward. Thank you for letting us know about this! I appreciate your compliments of our staff. I hope you will choose to stay with us the next time you visit Jackson.

酒店回复: Thank you for taking the time to post a review of your stay with us, David. We deeply regret the disappointing experience you had at our hotel. Your feedback is highly valued, and we sincerely apologize for the inconvenience you encountered. With our commitment to excellence, we are improving our hotel in many ways. First, all guest rooms are getting new wall vinyl, carpet, paint, lighting, sofa-beds, desk chairs, draperies, artwork and roller-shades. The hallways and public spaces are also getting new wall vinyl, carpet, window treatments, artwork and furniture. There are many outdoor improvements also coming this year! Thank you for bringing this to our attention, and we look forward to showing off our beautiful hotel on your next stay.

酒店回复: Thank you for choosing Home2Suites. We apologize for the gym being out. We had to fix and area in there and it should be back up and running very soon. We hope this doesn't deter you from choosing Hilton for your stays. Best wishes to you.

酒店回复: Thank you for sharing your experience with our front desk team, Melody. We are sad to hear that we didn't make you feel welcome! I apologize for how we made you feel. I will share your feedback with our front desk team for training. We hope you choose to stay with us the next time you visit Jackson, we would love another chance to impress you.

酒店回复: Thank you for taking the time to share your experience, Stacey. Our goal is to provide clean, comfortable accommodations, and friendly service every time you stay with us. We apologize that the cleanliness of your room was not as you have come to expect at Home2 Suites. I will share your cleanliness concerns with our housekeeping management team to make sure that this was an isolated incident and corrected moving forward. We hope you choose to stay with us again in the future. We would love a second chance to impress you.

酒店回复: Thank you for sharing your feedback about your stay. We apologize for the noisy neighbors. We appreciate you reporting this to us at the front desk so that we could address the issue. We hope you visit us again! We would love another chance to impress you.

酒店回复: We are happy you enjoyed your stay. I am sorry the thermostats were hard to operate. I do hear that from time to time. If ever in the area and you stay with us, just call the desk and we can switch it to manual for you. That way you can operate the unit itself. Thanks for letting us know. Best wishes to you.