酒店回复: Thank you for taking the time to share your feedback. I’m truly sorry to hear about the interaction you experienced with one of our front desk associates. Please know this is not the level of service we strive to provide, and your comments will be addressed directly with our team to ensure all guests feel welcomed and respected.I also appreciate your observations regarding the room setup, maintenance items, and overall property experience. Your feedback on the furniture arrangement, light fixture, and door noise has been shared with our maintenance and operations teams for review. While we are glad you found the room itself decent, we understand how these details can affect comfort, and we’ll use your input to make improvements where possible.We value your comments, as they allow us to improve both our service and our facilities. I hope we’ll have the chance to welcome you back and provide you with a much better experience.
酒店回复: Thank you for sharing your feedback with us. We’re happy to hear you enjoyed your stay and found our location convenient for attending events at the Xcel Energy Center.We understand your concern regarding parking. Due to our location in downtown St. Paul, valet is currently the only option we’re able to offer, and we appreciate your understanding.Regarding the surrounding area, our team is always happy to provide recommendations for nearby dining and activities to ensure you feel comfortable exploring during your visit.We hope to welcome you back again in the future and thank you once more for your comments.
酒店回复: Thank you for choosing the Courtyard Downtown St. Paul!We’re so glad to hear you enjoyed your stay with us. Please take care, and we look forward to welcoming you back whenever your travels bring you to the St. Paul area.Warm regards,The Courtyard Downtown St. Paul Team
酒店回复: Thank you so much for taking the time to share your feedback with us. We’re delighted to hear that you enjoyed your stay and that our team, cleanliness, and valet service made a positive impression. I’m truly sorry to learn that the pool temperature was not as comfortable as expected. Your comments are very important, and I’ll be sharing this with our team so we can look into it.We’re so glad the rest of your visit was enjoyable, and we hope to welcome you back soon for an even better experience.Warm regards,
酒店回复: Thank you for your honesty, I know how frustrating the lack of sleep can be and we tried our hardest to get you a room away from the busy street but due to the area that wasn’t possible. Again, we are sorry and if you return, please let us know so we can do our hardest to find a room away from the noise.
酒店回复: "Thank you for staying with us! We're so glad you had a great time here at The Courtyard. We always do our best to make things right and ensure your stay is enjoyable."
酒店回复: Thank you for choosing our hotel! We’re thrilled to hear that you enjoyed your stay. We look forward to welcoming you back whenever you decide to book again. Safe travels!
酒店回复: We take great pride in maintaining a clean and welcoming environment for all of our guests. Our housekeeping and maintenance standards are very strict, and we thoroughly inspect our rooms on a daily basis. We understand that feedback is important, but we do want to note that this description does not reflect the condition of our property.We regret that you felt your experience did not meet expectations, but please know that the cleanliness and comfort of our guests remain our highest priorities.Warm regards,
酒店回复: Thank you for staying with us at the Courtyard Downtown St. Paul and for your kind words regarding our check-in process and knowledgeable staff. We’re truly sorry to hear about the issue you experienced with the television during your stay.We understand how important it is for everything in your room to work properly, and we regret that the resolution came too late to be of use to you. Please accept our sincere apologies for the inconvenience.We value your feedback and hope to have the opportunity to provide you with a seamless and fully enjoyable experience on your next visit.
服务很好。酒店房间非常干净整洁。
嗯……三星？实际上可能只有两星。
五个前台服务员中，只有一个非常粗鲁，言辞刻薄……其他工作人员还好。房间还行，只有一张桌子和一个床头柜，放了两张床，没有其他桌子。这点不太方便，但还算不错。床头灯/壁灯的灯罩坏了。关门声音大得惊人，这是不可避免的。房间里只有免费咖啡，早餐价格昂贵。
适合Xcel活动
酒店不错。不喜欢代客停车是唯一的选择，而且每晚还要额外支付35美元。如果你在Xcel参加活动，这里是个好地方。不过圣保罗已经今非昔比了，所以不要离开北边的街区，那里很容易变得危险。
很棒的酒店，地理位置优越，周围员工都很棒。我们入住时受到了热情的接待，因为那天是我的生日，还送了免费早餐。入住人员非常友好。第二天早上吃早餐时，服务员也非常热情周到，竭尽全力确保我们得到了所需的一切。我强烈推荐这家酒店，如果下次再来附近，我还会入住。
泳池水太冷了，有点失望，但除此之外，我们的住宿体验非常棒！干净舒适，员工友好，代客泊车也很礼貌快捷。总的来说，这是一个美好的夜晚。
超级干净漂亮！可惜的是，我几乎能从房间里听到白天和晚上的所有汽车噪音。我住在四楼。他们帮我换到了五楼，面朝不同的方向，但还是没能如愿。两晚没睡，整晚辗转反侧，因为吵闹的赛车声、救护车声和警笛声。真可惜，毕竟这是一家不错的酒店 :/
房间非常干净宽敞。这对我们来说真是个绝佳的位置。我们去皇宫剧院听音乐会，带了三个孩子，步行即可到达剧院、儿童博物馆和科学博物馆。这个地区的餐厅大多比较高档，所以带孩子找个地方吃午餐有点难。大多数地方都很贵。Cosettas是我们最喜欢的地方，而且步行即可到达。
很棒的住宿体验
非常干净，床也很舒服。唯一的小抱怨是浴室风扇坏了，而且流媒体服务突然停止工作，需要前台帮忙。住宿体验很棒，我们去Xcel能源中心看演出的时候，这次住宿体验堪称完美。
我们醒来后发现梳妆台上有老鼠屎。他们否认有问题，当我要求退款或折扣时，他们给了我们一张10美元的早餐礼品卡。
我的住宿体验很棒，我很欣赏便捷的入住流程和员工的专业技能。唯一的问题是电视机坏了，修好后因为时间原因也没什么用了。