酒店回复: Hello Jin, thank you for sharing your feedback. We are pleased to know that you found our team friendly and enjoyed our Italian restaurant. On the other hand, we regret to hear that certain aspects of your stay did not meet expectations. Your comments have been shared with the respective departments for review and improvement. We hope to have the opportunity to welcome you back and provide a more seamless experience in the future. Best regards!

酒店回复: Hello Sophia, thank you for sharing your feedback. We are truly sorry to learn that your stay did not reflect the seamless and positive experience we strive to provide for all our guests. Please be assured that your comments are taken very seriously, and we are already conducting a thorough review of the matter you have raised.At Jewel Grande, guest trust and comfort are of the utmost importance, and we remain committed to upholding the highest standards of service and hospitality. While we regret that your impression was not what we intended, we hope this does not overshadow the dedication of our team and the enhancements we continually make to ensure exceptional stays.A member of our management team will be reaching out to you directly to continue this conversation privately. We sincerely hope to have the opportunity to restore your confidence in us and welcome you back for a more memorable and positive experience in the future. Warmest regards!

酒店回复: Hello Racquel, thank you for sharing your feedback. We are genuinely disheartened to learn that your stay did not meet your expectations. While it is reassuring to know our team members extended their assistance where possible, we regret that your experience did not fully reflect the high standards we strive to maintain.Please be assured that your comments have been noted and are being carefully reviewed as part of our ongoing efforts to elevate our guest experience. Our team is continually working to enhance both our facilities and service delivery, ensuring greater comfort and efficiency for all who visit.Should you be open to further discussion, we welcome the opportunity to connect privately. We truly hope you will consider giving us another opportunity to restore your confidence in our resort, so we can welcome you back under improved circumstances.

酒店回复: Hello Milia, thank you for taking the time to share your feedback. While we are pleased to know that you found the property to be beautiful, we are genuinely sorry to learn that aspects of your experience did not meet your expectations.At our resort, we remain steadfast in our pursuit of excellence and are continuously refining our services to ensure every guest feels valued and well cared for. Your observations have been noted and shared with the respective teams, as they assist us in enhancing the quality of our offerings and the attentiveness of our service.For your convenience, we offer assistance for mobility around the resort, and our culinary team is always willing to accommodate dietary preferences with advance notice. Should you wish to share more details, we welcome further dialogue through Expedia’s private messaging or our guest services team, as this helps us in creating more personalized experiences moving forward.We sincerely hope to have the opportunity to welcome you back in the future for a stay that reflects the true warmth and hospitality we are known for. Sunny regards!

酒店回复: Hello Tyreece, thank you for sharing your feedback. We are truly sorry to hear that your stay did not reflect the high standards we aim to uphold. Your comments have been noted and shared with the relevant teams for immediate review.Should you wish to share more details, we welcome further dialogue through Expedia’s private messaging or our guest services team, as this helps us in creating more personalized experiences moving forward.We hope to have the opportunity to welcome you back for a much-improved visit. Warm regards!

酒店回复: Hello Renaldo, thank you for sharing your feedback. We are truly grateful for your kind words about our team, as we strive to provide gracious and attentive service to all our guests.While we regret that certain aspects of your experience fell short of expectations, please know that we are continuously enhancing our facilities to ensure a more comfortable and enjoyable stay. Our commitment to guest satisfaction remains unwavering, and your observations help guide our ongoing improvements.We hope you will consider returning in the future, so we may have the opportunity to deliver the exceptional resort experience we are proud to offer. Best regards!

酒店回复: Hello Magdelyn, thank you for taking the time to rate your stay and share your feedback. We appreciate your suggestion regarding the full-length mirror and will share it with our management team for review. We are pleased you enjoyed your visit overall and hope to welcome you back for an even better experience. One Love!