Not the best place we’ve ever stayed but not the worst. Staff was polite. Room had been remodeled and was clean. The king sized bed and pillows were comfortable. There is a very good room darkening shade. There was a fridge, microwave and coffee maker but no coffee or condiments. There were no cups. While there were two bath towels, there was one hand towel and one face cloth; however, reservations were made for two adults. We could not make the soap and shower dispensers work, although we were assured when we checked out that they were not empty. We were awakened at 3:00 AM by very loud music and people shouting at each other outside our room. (This is not technically the staff’s responsibility but does give you some idea about the area.).
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酒店回复: Thank you for taking the time to leave such a detailed review. We’re glad to hear you found the room clean and comfortable, and that you appreciated our staff’s politeness and the remodeled features of the room.We sincerely apologize for the shortcomings you experienced, such as the missing coffee, condiments, cups, and limited towel supply. Your comments are valuable, and we’re actively working to ensure our rooms are better stocked and inspected more thoroughly prior to guest arrivals.Regarding the disturbance at 3:00 AM, we completely understand how frustrating that must have been. As soon as we became aware of the noise, we immediately addressed the situation by asking the guests involved to lower the volume and reminded them that other guests were sleeping. While we cannot control all behavior, we do take these matters seriously and do our best to maintain a quiet and respectful environment for everyone.We appreciate your honest feedback—it helps us improve—and we hope you’ll consider staying with us again so we can provide you with a better experience next time.
4.0分
情侣出游
Rooms were new, but no coffee or cups for coffee makers. But overall good for an overnight stay.
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酒店回复: Thank you for sharing your feedback and for the great rating! We’re glad to hear you enjoyed our newly updated rooms and that your stay was comfortable overall. We appreciate your comment about the coffee setup — your input helps us improve for future guests. We hope to have the pleasure of welcoming you back for another stay soon!
5.0分
家庭亲子
Room was very clean and outside was well lit at night. Will definitely be staying here again!
2.0分
情侣出游
Clean and nice staff, nbut not enough towels, no towel bars and leaky tub.
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酒店回复: Thank you for your feedback and for mentioning our cleanliness and friendly staff—we truly appreciate that. We're sorry to hear about the issues you experienced with the towels, towel bars, and the leaky tub. Your comments have been noted, and we’ll be looking into these concerns to make improvements. We hope you'll consider giving us another chance in the future to provide a better stay.
3.0分
其他
Rooms updated, bathroom needs work. TV hard to use. Staff kind and caring
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酒店回复: Thank you for taking the time to share your feedback. We're pleased to hear that you found our rooms updated and that our team left a positive impression with their kindness and care — that truly means a lot to us.We also appreciate your comments regarding the bathroom and TV. Your feedback is important, and we’ll certainly look into ways to improve these aspects to ensure a more seamless experience for our guests.We hope to have the opportunity to welcome you back and provide you with an even more comfortable stay.
1.0分
其他
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First off I was not too happy to arrive and find out I paid $222 for a really small & gross hotel room. I asked front desk for 2 towels since we are a party of three & ladies need 2 towels. They had me sign something which is charging my credit card $100 of there is damage.
only after getting to our room & discovering the incredibly horrible reviews did I realize that this is gonna be a real problem. Other people were charged for asking for additional towels, which is absolutely insane..
The room itself is small, very dated & the bed spreads look old & ratty. The sheets have some stains & the couch looks like its from a thrift store or your grandmas apartment from the 70’s.
There are no toiletries like shampoo/conditioner just the smallest bar of soap in the world. The towels are very used & old, the ceilings are in bad shape, the bathroom door barely closes and the shower curtain is like 8” too long so its in the tub while you shower.
It appears that people may be living here long term & they are hanging out in parking lot.
The tv screen is decent size but the live area is about 18” max. The pillows they gave us for the bed are “barbie doll” size & totally ridiculous. We asked for regular size pillows but they said they don’t have any.
If we werent tired & it wasnt late we would have just gone straight home & asked for a full refund. For the price I paid I would expect a much higher quality hotel like IHG Holiday Inn Express. 0 stars.
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酒店回复: Hi Danna,Thank you for your feedback, though we must respectfully clarify that several points in your review are inaccurate.First, the $100 authorization you mentioned is a standard, fully refundable deposit required at check-in and is not a charge for requesting towels. We do not charge guests for requesting additional towels or basic amenities, and any implication otherwise is incorrect.Our rooms are cleaned and inspected thoroughly before each guest's arrival. While we understand preferences vary, we take cleanliness and maintenance very seriously and would have immediately addressed any concerns if brought to our attention during your stay.Regarding room size, amenities, and furnishings, all are clearly described and pictured on our booking platforms. Also, our ceilings are freshly painted. We also offer 24/7 front desk support and would have gladly assisted with any issues, including pillows or toiletries, had we been made aware. The toiletries are standand size across and we do provide more if needed.We strive to provide value and comfort at an affordable rate, and we're sorry to hear your expectations were not met. However, your characterization does not accurately reflect the standards we maintain or the experience of the vast majority of our guests.
5.0分
商务出差
Very quiet if your looking for that. Front desk guy was awesome. I wasnt bothered by anyone. Bed and room was nice.
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酒店回复: Thank you so much for your kind words! We're glad to hear you enjoyed the quiet atmosphere and that our front desk team made a great impression. It's wonderful to know you were able to relax and found the room and bed comfortable. We hope to welcome you back again soon!
办理入住时，前台接待员接了个电话，导致入住过程略有延迟。他没有把电话搁置，而是直接接听并处理电话内容。他甚至不知道房间费用已经付清，还要求我付款。我不得不告诉他费用已结清，之后他才在系统里核实并确认。除此之外，没有其他问题。房间干净宽敞，浴室也很干净，还带有一个带灯的镜子。不过，浴室里缺少一个毛巾架，不方便挂新毛巾或用过的湿毛巾。酒店位置非常好找，上下I-195高速公路都很方便。
闻起来很像香烟
我喜欢它
Not the best place we’ve ever stayed but not the worst. Staff was polite. Room had been remodeled and was clean. The king sized bed and pillows were comfortable. There is a very good room darkening shade. There was a fridge, microwave and coffee maker but no coffee or condiments. There were no cups. While there were two bath towels, there was one hand towel and one face cloth; however, reservations were made for two adults. We could not make the soap and shower dispensers work, although we were assured when we checked out that they were not empty. We were awakened at 3:00 AM by very loud music and people shouting at each other outside our room. (This is not technically the staff’s responsibility but does give you some idea about the area.).
Rooms were new, but no coffee or cups for coffee makers. But overall good for an overnight stay.
Room was very clean and outside was well lit at night. Will definitely be staying here again!
Clean and nice staff, nbut not enough towels, no towel bars and leaky tub.
Rooms updated, bathroom needs work. TV hard to use. Staff kind and caring
First off I was not too happy to arrive and find out I paid $222 for a really small & gross hotel room. I asked front desk for 2 towels since we are a party of three & ladies need 2 towels. They had me sign something which is charging my credit card $100 of there is damage.
only after getting to our room & discovering the incredibly horrible reviews did I realize that this is gonna be a real problem. Other people were charged for asking for additional towels, which is absolutely insane..
The room itself is small, very dated & the bed spreads look old & ratty. The sheets have some stains & the couch looks like its from a thrift store or your grandmas apartment from the 70’s.
There are no toiletries like shampoo/conditioner just the smallest bar of soap in the world. The towels are very used & old, the ceilings are in bad shape, the bathroom door barely closes and the shower curtain is like 8” too long so its in the tub while you shower.
It appears that people may be living here long term & they are hanging out in parking lot.
The tv screen is decent size but the live area is about 18” max. The pillows they gave us for the bed are “barbie doll” size & totally ridiculous. We asked for regular size pillows but they said they don’t have any.
If we werent tired & it wasnt late we would have just gone straight home & asked for a full refund. For the price I paid I would expect a much higher quality hotel like IHG Holiday Inn Express. 0 stars.
Very quiet if your looking for that. Front desk guy was awesome. I wasnt bothered by anyone. Bed and room was nice.