酒店回复: Dear Albert,It is disappointing to hear that certain aspects of your stay did not meet expectations. A well-appointed room should provide both comfort and convenience, and the inability to resolve the refrigerator issue during your visit is certainly not the experience we intend for our guests. The temporary power disruption and the noise from the lobby further impacted what should have been a seamless stay, and we regret that these elements detracted from your time with us. We appreciate your feedback and recognize the importance of refining every detail to create a more restful and accommodating environment. We hope to have the opportunity to provide a better experience in the future.
酒店回复: Dear Dawn,Thank you for sharing your feedback with us. We're truly sorry to hear that you had concerns about our accommodations and were disrupted by noise from other guests. Please know that we take your comments seriously, and our team is reviewing the situation to ensure improvements. Should you encounter any issues during your stay in the future, we encourage you to reach out to us right away—we are always here to assist and make things right. It was a pleasure having you as our guest, and we sincerely hope you'll consider returning to give us another opportunity to provide you with an improved experience.
1.0分
家庭亲子
原文
翻译提供方：Google
不符合 ADA 标准。轮椅无法通过门
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酒店回复: Dear Margaret,We sincerely apologize for the inconvenience you experienced regarding accessibility. We understand the importance of ADA compliance, and we regret that the accommodations did not meet your needs. Your feedback is taken seriously and will be shared with our team to address this issue and explore necessary improvements. Thank you for bringing it to our attention.
4.0分
其他
Everything looked nice but several things didn’t work in the room including lights and plugs
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酒店回复: Thank you for sharing your feedback with us. While we're glad you enjoyed your stay overall, we apologize that the lights and plugs in your room were not functioning properly. This is certainly not the experience we want for our guests. Please rest assured that our maintenance team has been notified and is addressing these issues promptly. We appreciate you bringing this to our attention and hope to have the opportunity to welcome you back for a more seamless and comfortable stay in the future.
5.0分
其他
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******* said Breakfast was free. During check in we were also told breakfast was free. When we went to breakfast, we were asked to pay $17 a person or something similar, but as soon as we said we were told it was free breakfast and showed the ******* statement, they had no issues and we got the free breakfast. They probably need to communicate properly about this.
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酒店回复: Thank you for sharing your experience. We’re glad we were able to honor your breakfast inclusion, though we sincerely regret any confusion you encountered. Clear and consistent communication at check-in is essential, and we appreciate you bringing this to our attention. We’re grateful for your understanding and hope to welcome you back to Holiday Inn Bloomington - Normal for an even smoother and enjoyable stay.
3.0分
其他
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the room didn't have a refrigerator but when I called they sent one up. the AC didn't work in the room and the maintenance person had left so they offered to change our room but we stayed. Staff were very nice. I would stay again.
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酒店回复: We really appreciate you taking the time to share your experience. It’s great to hear our team took care of your request and made things right. We’re sorry about the inconvenience with the AC, but glad their helpfulness left such a positive impression. Thank you for your patience, and we’d love to have you stay with us again sometime soon.
4.0分
其他
The heater blew all night making our room a little warm. Otherwise, the stay was great
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酒店回复: Thank you for staying with Holiday Inn Bloomington - Normal and for taking a moment to share your feedback. We’re glad to hear you enjoyed your stay overall, and we appreciate you letting us know about the temperature in your room. Your comments help us understand where the experience could have been better. We hope to welcome you back for an even smoother visit.
5.0分
商务出差
Awesome staff, I usually never go to the bar when traveling. I did this time. Everything was great.
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酒店回复: thank you Kristen for sharing your experience with us. It was good to see that you did try out our bar while you stayed with us. We hope you will choose us again should you come back to the Bloomington-Normal area.
3.0分
其他
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Pleasant front desk and housekeeping was very accommodating. Problem was , there is no ‘closing time’ for the pool. People loud and inconsiderate til 3 am. Rooms with no outside windows and adjacent to the pool suffered no sleep
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酒店回复: Dear Kathy,Thank you for taking the time to leave your feedback. It's great to hear you recognize our pleasant front desk and accommodating housekeeping team. We understand your frustration and how it affected your rest. Please do not hesitate to contact our front desk team if something or someone is disturbing your rest. Our team is ready to help and can address issues like this to help you sleep. We hope to welcome you back for a more restful stay on your next trip to Bloomington.
5.0分
其他
Great 2 night stay. Did have several incidents of TV not working. Staff came 4 times and finally got TV to work properly. Was impressed with staff
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酒店回复: Dear Deborah,Thank you for sharing your experience! We're glad you had a wonderful stay and appreciate your recognition of our team’s persistence in resolving the TV issue. We look forward to welcoming you back to Holiday Inn Bloomington - Normal for an even smoother visit.
房间里的冰箱坏了。酒店客满，没能派人来替换，所以我们不得不把带回来的剩菜都扔掉。酒店停电了大约5分钟。房间正对着大堂，由于酒吧在大堂，加上酒店的布局，房间里的声音被放大了，整晚都很吵。
根本不值我220美元订的房间。浴室没有通风口，空间和灯光都很小。那天晚上有一群人在聚会，他们回房间时在走廊里发出很大的声音。
不符合 ADA 标准。轮椅无法通过门
Everything looked nice but several things didn’t work in the room including lights and plugs
******* said Breakfast was free. During check in we were also told breakfast was free. When we went to breakfast, we were asked to pay $17 a person or something similar, but as soon as we said we were told it was free breakfast and showed the ******* statement, they had no issues and we got the free breakfast. They probably need to communicate properly about this.
the room didn't have a refrigerator but when I called they sent one up. the AC didn't work in the room and the maintenance person had left so they offered to change our room but we stayed. Staff were very nice. I would stay again.
The heater blew all night making our room a little warm. Otherwise, the stay was great
Awesome staff, I usually never go to the bar when traveling. I did this time. Everything was great.
Pleasant front desk and housekeeping was very accommodating. Problem was , there is no ‘closing time’ for the pool. People loud and inconsiderate til 3 am. Rooms with no outside windows and adjacent to the pool suffered no sleep
Great 2 night stay. Did have several incidents of TV not working. Staff came 4 times and finally got TV to work properly. Was impressed with staff