酒店回复: Dear Daniel,Thank you for your constructive feedback and for choosing our hotel for your stay. We're delighted to hear that you appreciated our clean and quiet atmosphere.We understand your concern about the breakfast timing and apologize for any inconvenience caused. We're taking your feedback into account as we strive to improve our services to better accommodate our guests' schedules.Regarding the receipt issue, we're sorry for any confusion. This is a policy for bookings made through third-party websites, but we understand how it can be inconvenient. We'll work on a solution to make this process smoother for our guests.We're grateful for your feedback as it helps us improve our services. We hope to have the opportunity to welcome you back and provide an even better experience.Warm Regards,Guest Relations Manager,Holiday Inn Express & Suites Cincinnati NE - Redbank Road, OH.
酒店回复: Dear Kokea,We are delighted to read that your overnight stay at Holiday Inn Express & Suites Cincinnati NE - Redbank Road, OH was enjoyable. It's great to hear that our quick check-in process met your needs, and we were able to resolve your request for an ice bucket promptly. We strive to provide a comfortable experience for all our guests, so it's wonderful to know that you found our beds comfortable and our blankets warm and cozy. Your kind words mean a lot to us. We appreciate your feedback and look forward to welcoming you back for another enjoyable stay. Warm Regards,Guest Relations Manager,Holiday Inn Express & Suites Cincinnati NE - Redbank Road, OH.
酒店回复: Dear Thomas,Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for the inconvenience you and your sons experienced during your stay. The comfort and safety of our guests are our top priorities, and we take reports of bed bugs very seriously. Our team has been notified about the situation and we assure you that a thorough investigation is underway. We appreciate your understanding in this matter and the opportunity to rectify this. Please know that we are committed to providing a superior guest experience, and your comments are crucial in helping us achieve this goal.Once again, we apologize for any discomfort caused and hope to have the opportunity to serve you better in the future.Warm Regards,Guest Relations Manager, Holiday Inn Express & Suites Cincinnati NE - Redbank Road, OH.
酒店回复: Dear Kim,Thank you for sharing your experience at Holiday Inn Express & Suites Cincinnati NE - Redbank Road, OH. We sincerely apologize that our ongoing renovations impacted your stay and that you were not made aware of this beforehand. We understand your disappointment about the pool and gym being temporarily unavailable and the presence of construction vehicles.We also deeply regret that you felt our staff were not as helpful as they could have been. We take your feedback seriously and will ensure we improve our levels of service and communication about any future renovations.We appreciate your understanding and hope for another chance to provide you with a more satisfying experience once our renovations are complete.Warm Regards,Guest Relations Manager, Holiday Inn Express & Suites Cincinnati NE - Redbank Road, OH.
酒店回复: Dear Jill,Thank you for taking the time to share your recent experience at our Holiday Inn Express & Suites Cincinnati NE - Redbank Road, OH. We are pleased to hear that you enjoyed our hot showers, comfortable bedding, and in-room coffee, as we strive to provide our guests with a comfortable and enjoyable stay. We apologize for the inconvenience you experienced with the television and the absence of a remote. Your feedback is invaluable and will help us improve our services. We assure you that this is not indicative of our usual standards and will do our best to ensure such situations are avoided in the future. We hope that you will give us another opportunity to better serve you in the future and uphold the IHG brand's reputation that you've come to expect.Warm Regards,Guest Relations Manager.
酒店回复: Dear Kerry,Thank you for choosing Holiday Inn Express & Suites Cincinnati NE - Redbank Road, OH for your stay and for sharing your experience. We are thrilled to know you enjoyed our clean and modern decor, as well as our delightful breakfast. Your satisfaction is our top priority, and knowing that we were able to meet your expectations brings us immense joy.We appreciate your feedback on the lighting in the pool area and rooms, and the outlets on the bedside table. Please know that your comments have been noted and shared with our management team for review. We are continually striving to improve our guest experience, and your input is invaluable in this process. We look forward to welcoming you back on your next visit, and we hope to exceed your expectations in every way. Warm Regards,Guest Relations Manager.
非常整洁舒适
不错的酒店
干净安静。唯一的问题是这两天早餐区都开得晚了。这看起来似乎没什么，但有不少员工都指望早餐区在特定时间开放才能准时上班。另外，他们不给我纸质收据，而我上班需要这张收据。他们说这是因为我通过*******预订的，这太不合理了。其他酒店总是这样。
短暂的住宿
虽然只住了一晚，但我的住宿体验非常愉快。入住手续办理得很快。我们的房间缺少一个冰桶，前台很快就帮我们拿了一个，所以他们很快就解决了问题。床很舒服。毯子又暖又舒服！我对这次住宿体验没有任何抱怨。
臭虫
我和两个儿子从3月1日至3月2日在这家酒店住了一晚。我最小的儿子抱怨晚上有东西在他身上爬。但早上没找到。我们看到一只虫子在床上爬来爬去。我拍完照片后去了前台。前台的先生说他们必须进行调查。然后他递给我他的总经理名片。我联系了总经理，并通过电子邮件详细地告知了情况。
他们没有像前台说的那样取消我们的预订。我们住在哥伦布是因为他们的泳池开放了。希望你们退还那将近300美元。因为我们根本没看到酒店房间。我们入住后，前台说泳池正在施工，我们马上就退房了。
这家酒店正在施工！如果他们能在预订前告知我们就好了。我们入住期间，泳池和健身房都因装修而关闭。路边还停着施工车辆。工作人员的服务态度很差。我们觉得问这些问题给他们添了麻烦。
优点——热水淋浴不错，床上用品舒适。房间里的咖啡不错。缺点——电视很差。不知道是什么原因，因为入住时遥控器不见了。我要求拿一个，最后过了一会儿，我下楼到前台拿了一个，但它与实际的频道不匹配，所以我不知道我在看什么。而且也没有本地新闻。我入住的原因是天气恶劣，所以很不方便。总的来说，我的入住达到了目的，但我觉得它没有达到洲际酒店集团的品牌标准
一定会再来的！
非常干净和现代的入口！早餐很棒！！唯一的抱怨是泳池区灯光很暗，晚上游泳时光线很暗！房间里的灯光也需要彻底改造！我们花了很长时间才找到小开关，而且床头柜上的插座只能放一个充电器！
房间总是很干净。这家酒店有泳池，虽然对我来说有点冷，但那里有一个可用的。酒店内还有一个小型自助洗衣房。如果你喜欢早餐，还可以享用免费早餐。