酒店回复: Hello Kathrine,Thank you for your valuable feedback, and we are glad you had an enjoyable stay.About the location, we are sorry it was not convenient for you, and unfortunately we are not able to change that as it is out of our hands.We wish you choose to stay with us again in the near future, and be sure we look forward to welcoming you again.Best regards,
酒店回复: Dear Justin,Thank you for taking the time to share your feedback. We are truly sorry to hear about the inconveniences you experienced during your recent stay with us.We sincerely apologize for the discomfort caused by the non-functional elevator. Unfortunately, the issue was beyond our control, but please know that we have been working with urgency to resolve it as quickly as possible due to the seriousness of the situation.Regarding the air conditioning, we understand how frustrating it must have been. Our usual procedure is to offer guests alternative rooms when available, and we regret if this option was not effectively communicated or executed in your case. As for the front entrance lock-out, thank you for bringing this to our attention. For security reasons, the front door is locked after midnight, and guests can use the doorbell to alert the night shift. This information is provided in the welcome letter and should also be clearly communicated during check-in. We will ensure our front desk staff consistently shares this information moving forward.We truly regret that your stay did not meet your expectations, and we appreciate your comments as they help us improve our services.Kind regards,Natalia-Front DeskAmrath Apart Hotel – Schiphol
酒店回复: Dear JMM,Thank you for taking the time to share your experience with us. We're genuinely sorry to hear that your stay did not meet your expectations, and we deeply regret that aspects of your visit left you feeling disappointed.We would like to clarify that the information displayed on our ******* listing—including our services, location, and room cleaning policy—is reviewed carefully to reflect the apartment-style accommodations we offer.While we understand the term "hotel" can imply certain expectations, we are indeed an aparthotel, and our extended-stay amenities, such as scheduled cleanings and optional linen/towel services, are standard for this type of property and clearly outlined on the booking platform.The distance to attraction points displayed in *******, carefully mentions drive time and not walking time, and we apologise if this caused you any inconvenience, as you mentioned.We are particularly concerned about your comments regarding a staff interaction. This does not align with our service values, and we take such matters very seriously. Please know that your remarks will be fully reviewed internally to uphold our commitment to professionalism and courtesy at all times.Our game room and common areas are meant to offer a casual and relaxed environment, but your feedback suggests we have improvements to make, and we appreciate you bringing this to our attention.Regarding the city tax, the hotel is the one that collects them upon your arrival.We sincerely regret that your impression of our property fell short, and we wish you many more enjoyable and comfortable travel experiences in the future.Best regards,MichelFront Office ManagerAmrâth Apart-Hotel Schiphol
酒店回复: Hello Sarah ,We are glad you enjoyed your stay with us!As well, we are truly thankful for your feedback as it helps us to improve, and for other guests to read you.Be sure that we are always working towards delivering exceptional experiences to our guests.Apologies for the AC issue you experienced, is something that we are working on,We look forward to welcoming you soon again.Best regards,Michel Front Office ManagerAmrâth Apart-Hotel Schiphol
酒店回复: Hola Hector,Agradecemos tus comentarios y nos da gusto escuchar que tu estadia en nuestro hotel, cumplio con tus expectativas. Gracias por tus comentarios y esperamos recibirte de nuevo en un futuro cercano, con la seguridad de que te daremos el mismo servicio.Saludos y gracias por escogernos,Michel | FOM
酒店回复: Dear Josee,Thank you for choosing Amrath Apart-Hotel Schiphol and for taking the time to leave us a five-star review!We are glad you found your room spacious and quiet, and that you found the location attractive.We hope to welcome you back soon!Kind Regards, SerenaFront OfficeAmrath Apart-Hotel Schiphol
物有所值，很好的公寓式酒店，员工友好，房间也很干净。
前台服务热情周到
我们在那里住了六天。酒店非常舒适。我本来想住四人间，结果他们给了我两间相连的双人间，所以考虑到有两间浴室，我觉得这次升级还是不错的。其中一间浴室唯一的缺点是淋浴恒温龙头只能出热水，可惜水是沸腾的。另外，其中一间的空调温度停在了20度，我感觉它好像坏了，因为分流器里什么水都没有。考虑到七月份的气温，而且我正在度假，我不想把龙头和空调送去修理。我想避免在我们外出期间让技术人员进房间。台球桌应该放在酒店的安全区域。它很旧，台布好几处都破了，还有三根球杆，其中只有一根带尖头。还有两套球，但都不够完整。（真遗憾）。前台人员似乎很有礼貌，也很乐于助人。虽然酒店距离市中心较远，但却让我们感受到了阿姆斯特丹郊区的宁静与美丽。
工作人员很棒，尽管天气不好，但住宿体验依然很棒。
我们提前1小时到达，但两位热情好客的工作人员热情地接待了我们，并立即为我们办理了入住手续。房间看起来很漂亮，浴室也打扫得很干净。（墙壁看起来有点脏，但还好）。小厨房也很不错，里面有一些茶包和速溶咖啡包，用过后可以换新的。唯一的缺点是离公共交通有点远，比如公交车站，步行15-20分钟就到了。不过可以选择租自行车。我们回家的时候，他们帮忙订了出租车，第二天早上也帮了我们。工作人员真是太棒了。
史基浦机场最差的酒店！！！
我们周三照常入住，但这也是我们整个旅程中唯一轻松的部分。
入住后，我们去了三楼的房间，发现空调坏了。我们打电话给前台，被告知他们会在周五之前派维修人员来维修。同时，他们还送了一台小风扇到房间里。
第二天从海滩回来后，电梯上挂着一个标志，说电梯坏了。周五到了，我们问前台什么时候来维修，他们说三楼已经停运好几个星期了。所以总的来说，我们第一次问的时候根本没人来，而且被骗了。
入住期间酒店发布了高温预警，我们的房间朝阳，所以感觉非常热，所以我上床睡觉时汗流浃背，醒来时也汗流浃背。
还有，有一天我被锁在门外，不知道要按前台的按钮才能进去。前台告诉我们，他去做其他事情的时候会锁门。
最后，这个地方离其他公共交通工具很远，所以你会比预期走得更多。
总的来说，这是我住过的最差的酒店，强烈建议你不要住。
附言：即使我们周二早上退房了，空调和电梯仍然坏了！
我觉得名字里有“酒店”这个词有点误导。同样具有误导性的是，这家酒店宣传说他们距离博物馆和其他旅游景点只有 10 分钟的步行路程。但这并不是酒店，更像是一个短期公寓大楼。它位于一个小区内。他们只在第六晚后打扫一次房间，之后每 7 天打扫一次。没有洗漱用品，如果需要更多毛巾，他们需要支付 6 美元。有趣的是，我本来想给他们 5 星服务，因为他们提前给了我们一间房间，但我不得不和楼下的人争论，因为他说房间会在第七天后打扫。当我告诉他我会查看他发给我的电子邮件时，他放弃了。我们离开时，我女儿听到他叫另一个员工多收钱，但他毫不在意。他没有意识到我女儿正站在他旁边，试图交回房间钥匙卡。我收到的邮件里说他们有个游戏室，里面摆满了脏兮兮的旧沙发、破旧的台球桌、坏掉的点唱机、地板上的坏电视和挂在墙上的电视，都坏了。
我应该好好研究一下的，但*******竟然宣传这是酒店，还冒充酒店，真是丢人。他们连前台都没有！！！我想补充一下，他们收了我城市税，但*******已经收了。
还有一件很奇怪的事情是，我觉得他们在楼下的小商店附近或者说在……附近经营着一家船运公司。
我们在阿姆拉斯公寓酒店度过了愉快的时光。由于公共交通不方便，我们选择使用Bolt出行。往返阿姆斯特丹的单程票价约为18欧元。洗衣服务免费，这点很棒，只是烘干机太烫了。房间非常舒适，座椅舒适，床铺舒适，非常干净。酒店没有洗洁精、洗衣皂或洗发水，只有香皂，所以请自备一些。工作人员非常出色，非常友好且乐于助人。我们入住期间有两天需要空调，但空调坏了。他们给了我们一台不错的风扇。大多数日子里，即使没有空调，也感觉很舒服。总而言之，我们非常享受这次住宿。离开这座城市，享受一个安静的夜晚，为接下来忙碌的旅行做好准备，真是太好了。
10分满分
员工非常友好周到。酒店有自己的24小时便利店，方便出行。酒店离机场很近，这是一个优点。房间管理得很好，一切都很干净。我一定会再来的。
物有所值。
唯一的缺点：地理位置
步行 20 至 30 分钟即可到达公共交通，然后乘坐公共汽车、电车和/或火车约 30 分钟即可到达阿姆斯特丹市中心。
非常靠近史基浦机场，靠近高速公路，因此可以轻松游览阿姆斯特丹周边的城市，步行 15 分钟即可到达市中心，非常宽敞安静的房间，您听不到隔壁房间的任何声音。