We had a nice room. Bed was comfortable and like the set up of the room. Carpet needs pulled up it was older with stains. Front area where you sit outside with fire pit looked rough. Cushions missing and not kepted up. Would not have been able to sit out there. We would stay again.
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酒店回复: Thank you so much for your feedback! We are currently working on repairing and replacing these items.
1.0分
其他
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Dog hair everywhere
It took 3 times of back and forth to the front desk to finally get the room we booked. By the time we finally got the correct style room we noticed that it was covered in long white dog hair, by this time we were so tired of going back and forth to the front desk that we just decided to deal with it. We had to be up and back on the road at 3:30am so we really just wanted to sleep, that wasnt possible. The fitted sheet was too small for the mattress and kept popping off and the upstairs guest decided to move furniture around all night long. This was honestly the worst stay I've ever experienced.
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酒店回复: Thank you for taking the time to share these details. I’m so sorry to hear about the difficulties you experienced with the room assignment, cleanliness, and noise. This is far from the experience we want any of our guests to have, and I can imagine how frustrating it must have been, especially with such an early departure. Your feedback has been shared with our housekeeping and front desk teams so we can address the issues and prevent a repeat. We truly appreciate you bringing this to our attention and hope you might consider giving us another chance to provide the comfortable, welcoming stay you deserved.
2.0分
其他
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Very disappointed in my stay at the Hilton Suites. I was there for 5 days. My room was only cleaned once. I had to go downstairs for clean towels and coffee. Bathroom door didn’t close. Had an abundance of dirty towels that no one picked up. Hilton has such a great reputation and this was the worst Hilton I’ve ever stayed at!
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酒店回复: We sincerely apologize for the inconvenience caused to you during your stay with us. Our housekeeping team's schedule consists of every other day from cleaning, but we hate that we didn't have the opportunity to make things right with you during your stay. We hope to have a second chance the next time you are in our area.
5.0分
商务出差
Decent view of the Tennessee river but strange manmade island with high dollar homes obscured some of the view.
酒店回复: Thank you so much for your feedback!
4.0分
其他
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Good hotel.
Good place to stay, staff was very friendly. Breakfast was decent, you eat in the lobby, which made things busy. No one on attendance at 10 when we went to check out, so had to just leave the key. Overall the hotel was a decent place to stay for a good price.
酒店回复: Thank you so much for your feedback!
5.0分
商务出差
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Only 2 cons otherwise perfect
We were PLEASANTLY surprised at the cleanliness and space of our room. The AC didnt let us down at all either!
The 2 CONS I had was the window screen (electric) didnt work and it made it difficult to enjoy the veiw amd there were no extra pillows or blankets amd we never got in contact with front desk.
酒店回复: Thank you so much for your feedback!
5.0分
家庭亲子
Everything was great, nice and clean, soft beds, great pool and grill area. Will definitely stay again when in the Decatur area.
5.0分
其他
Perfect ADA room
It was roomy and perfect for my son who is in a wheelchair. Room under bed for hoyer and a roll in shower.
2.0分
家庭亲子
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Property was dirty and gross. Pool was “closed” and had a “closed” sign because their cleaner broke and said they had to have that sign up but people were free to use it at their own risk. I saw a dead cockroach by the pool. Will not ever stay here again or recommend it. Gross!
5.0分
情侣出游
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I love Hilton Home 2 suites and this one was perfect. I love the nice comfortable outdoor seating area and the grills. Clean, safe, comfortable stay at a very nice price.
We had a nice room. Bed was comfortable and like the set up of the room. Carpet needs pulled up it was older with stains. Front area where you sit outside with fire pit looked rough. Cushions missing and not kepted up. Would not have been able to sit out there. We would stay again.
Dog hair everywhere
It took 3 times of back and forth to the front desk to finally get the room we booked. By the time we finally got the correct style room we noticed that it was covered in long white dog hair, by this time we were so tired of going back and forth to the front desk that we just decided to deal with it. We had to be up and back on the road at 3:30am so we really just wanted to sleep, that wasnt possible. The fitted sheet was too small for the mattress and kept popping off and the upstairs guest decided to move furniture around all night long. This was honestly the worst stay I've ever experienced.
Very disappointed in my stay at the Hilton Suites. I was there for 5 days. My room was only cleaned once. I had to go downstairs for clean towels and coffee. Bathroom door didn’t close. Had an abundance of dirty towels that no one picked up. Hilton has such a great reputation and this was the worst Hilton I’ve ever stayed at!
Decent view of the Tennessee river but strange manmade island with high dollar homes obscured some of the view.
Good hotel.
Good place to stay, staff was very friendly. Breakfast was decent, you eat in the lobby, which made things busy. No one on attendance at 10 when we went to check out, so had to just leave the key. Overall the hotel was a decent place to stay for a good price.
Only 2 cons otherwise perfect
We were PLEASANTLY surprised at the cleanliness and space of our room. The AC didnt let us down at all either!
The 2 CONS I had was the window screen (electric) didnt work and it made it difficult to enjoy the veiw amd there were no extra pillows or blankets amd we never got in contact with front desk.
Everything was great, nice and clean, soft beds, great pool and grill area. Will definitely stay again when in the Decatur area.
Perfect ADA room
It was roomy and perfect for my son who is in a wheelchair. Room under bed for hoyer and a roll in shower.
Property was dirty and gross. Pool was “closed” and had a “closed” sign because their cleaner broke and said they had to have that sign up but people were free to use it at their own risk. I saw a dead cockroach by the pool. Will not ever stay here again or recommend it. Gross!
I love Hilton Home 2 suites and this one was perfect. I love the nice comfortable outdoor seating area and the grills. Clean, safe, comfortable stay at a very nice price.