We asked for a room to look out over the water so Nice. Thank you
3.0分
其他
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The floor in the hotel room had stains all over it. The shower had mold in the corners. The hallway smelled like sewer. The stay was just fine, but the cleanliness was not.
酒店回复: Thank you for your feedback!
3.0分
家庭亲子
Bathroom seemed dirty. It was very loud and could hear people running around in the hotel all through the night.
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酒店回复: Thank you for taking the time to provide your feedback with us regarding your stay.
2.0分
家庭亲子
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The staff was great. The room was ok. The bathroom is tiny. The biggest problem was the horrible sewer smell. We were told it was from the water reclamation plant next to the hotel. Unfortunately, we came in late and did not want to try to find another room. Otherwise, we would not have stayed at all. Be very wary of this one!
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酒店回复: Hi Kathy, yes we are near a water treatment plant and the Tennessee River. We appreciate your feedback!
1.0分
家庭亲子
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The smell of sewage odor / methane gas was so bad upon checkin. Bad enough we got headaches and was burning our eyes. Called the fire department to check the odor / gas levels. Was told that’s normal for the area with the water treatment plant next door. Requested a refund no word on that yet. Then the auto texts from the hotel asking how things were text me again at 6am. We had a terrible experience last night. To be fair this morning there was zero odor.
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酒店回复: Thank you so much for your concern about the smell that you chose the latter and contacted authorities. We are right on the water, the Tennessee River and next door to a water treatment plant, and unfortunately some times the wind carries the smell down to us, when it rains. We appreciate your feedback so much!
4.0分
其他
A/C unit in our room was too noisy to sleep. We turned it off but did not report it.
Breakfast personnel were fantastic!
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酒店回复: Thank you for taking the time to provide your feedback with us regarding your stay.
4.0分
其他
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We had a nice room. Bed was comfortable and like the set up of the room. Carpet needs pulled up it was older with stains. Front area where you sit outside with fire pit looked rough. Cushions missing and not kepted up. Would not have been able to sit out there. We would stay again.
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酒店回复: Thank you so much for your feedback! We are currently working on repairing and replacing these items.
4.0分
家庭亲子
The staff here was very nice. The rooms were very clean and the breakfast was very good.
酒店回复: Thank you for your feedback!
1.0分
其他
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Dog hair everywhere
It took 3 times of back and forth to the front desk to finally get the room we booked. By the time we finally got the correct style room we noticed that it was covered in long white dog hair, by this time we were so tired of going back and forth to the front desk that we just decided to deal with it. We had to be up and back on the road at 3:30am so we really just wanted to sleep, that wasnt possible. The fitted sheet was too small for the mattress and kept popping off and the upstairs guest decided to move furniture around all night long. This was honestly the worst stay I've ever experienced.
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酒店回复: Thank you for taking the time to share these details. I’m so sorry to hear about the difficulties you experienced with the room assignment, cleanliness, and noise. This is far from the experience we want any of our guests to have, and I can imagine how frustrating it must have been, especially with such an early departure. Your feedback has been shared with our housekeeping and front desk teams so we can address the issues and prevent a repeat. We truly appreciate you bringing this to our attention and hope you might consider giving us another chance to provide the comfortable, welcoming stay you deserved.
2.0分
其他
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Very disappointed in my stay at the Hilton Suites. I was there for 5 days. My room was only cleaned once. I had to go downstairs for clean towels and coffee. Bathroom door didn’t close. Had an abundance of dirty towels that no one picked up. Hilton has such a great reputation and this was the worst Hilton I’ve ever stayed at!
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酒店回复: We sincerely apologize for the inconvenience caused to you during your stay with us. Our housekeeping team's schedule consists of every other day from cleaning, but we hate that we didn't have the opportunity to make things right with you during your stay. We hope to have a second chance the next time you are in our area.
Staff was awesome as was the room
We asked for a room to look out over the water so Nice. Thank you
The floor in the hotel room had stains all over it. The shower had mold in the corners. The hallway smelled like sewer. The stay was just fine, but the cleanliness was not.
Bathroom seemed dirty. It was very loud and could hear people running around in the hotel all through the night.
The staff was great. The room was ok. The bathroom is tiny. The biggest problem was the horrible sewer smell. We were told it was from the water reclamation plant next to the hotel. Unfortunately, we came in late and did not want to try to find another room. Otherwise, we would not have stayed at all. Be very wary of this one!
The smell of sewage odor / methane gas was so bad upon checkin. Bad enough we got headaches and was burning our eyes. Called the fire department to check the odor / gas levels. Was told that’s normal for the area with the water treatment plant next door. Requested a refund no word on that yet. Then the auto texts from the hotel asking how things were text me again at 6am. We had a terrible experience last night. To be fair this morning there was zero odor.
A/C unit in our room was too noisy to sleep. We turned it off but did not report it.
Breakfast personnel were fantastic!
We had a nice room. Bed was comfortable and like the set up of the room. Carpet needs pulled up it was older with stains. Front area where you sit outside with fire pit looked rough. Cushions missing and not kepted up. Would not have been able to sit out there. We would stay again.
The staff here was very nice. The rooms were very clean and the breakfast was very good.
Dog hair everywhere
It took 3 times of back and forth to the front desk to finally get the room we booked. By the time we finally got the correct style room we noticed that it was covered in long white dog hair, by this time we were so tired of going back and forth to the front desk that we just decided to deal with it. We had to be up and back on the road at 3:30am so we really just wanted to sleep, that wasnt possible. The fitted sheet was too small for the mattress and kept popping off and the upstairs guest decided to move furniture around all night long. This was honestly the worst stay I've ever experienced.
Very disappointed in my stay at the Hilton Suites. I was there for 5 days. My room was only cleaned once. I had to go downstairs for clean towels and coffee. Bathroom door didn’t close. Had an abundance of dirty towels that no one picked up. Hilton has such a great reputation and this was the worst Hilton I’ve ever stayed at!