酒店回复: Thank you very much for your kind review and for choosing to stay with us! We are happy to hear you enjoyed our convenient location, the amenities, and the friendliness of our front desk staff. We always strive to offer our guests a pleasant and comfortable experience, and your feedback truly motivates us to keep up the good work. We hope to welcome you back again soon!
酒店回复: We would like to take this opportunity to thank you for having chosen Residence Il Lago for your stay. We are very glad that you appreciated our services. Thanks also for the suggestions, the aspects related to the shower have been fixed. . We hope we will have you as a guest in the future.
1.0分
其他
原文
翻译提供方：Google
浴室天花板漏水了。我通知前台后，他们说他们无能为力，并拒绝给我安排其他房间。
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酒店回复: Hello Adrian,Thank you for your feedback. We would like to clarify that the issue was reported just two hours before your check-out. Our team promptly verified the situation, determining that it was not a major concern (just two drops of water from the bathroom ceiling). As part of our commitment to guest satisfaction, we offered a solution, including a room change, but you opted to remain in the room, indicating that it was not a problem. Given these circumstances, we believe your evaluation may not be entirely fair and does not fully reflect our efforts to assist.Best regards!
2.0分
其他
原文
翻译提供方：Google
睡得很好，但是噪音很大！
酒店位于机场的航线上，所以整天都能听到飞机的声音。
酒店还毗邻一个住宅区，那里生活着许多狗，它们整夜狂吠。总而言之，这家酒店并不是很成功。
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酒店回复: We are sorry for the experience you had, and we understand your inconvenience, but unfortunately these aspects do not necessarily belong to our services. Our loyal customers and tourists especially choose our location because it is very convenient, close to the city, near the shopping center, transport lines, view of the lake, and also close to the airport (in a city with an airport, it is normal to hear the noise of the flights). We are in a neighborhood where there are dogs, but if they do not belong to the hotel guests, we can not intervene, we mentioned that they are not always heard, it was probably an expectation. Best regards for Residence Il Lago!
5.0分
其他
原文
翻译提供方：Google
很棒的地方，尤其是在夏天
优越的地理位置，非常好的工作人员。舒适干净
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酒店回复: Dear Daniel, thank you very much for your feedback. We are glad that you enjoyed your stay at our hotel. We hope to see you again soon!
酒店回复: Thank you very much for your kind review and hope to see you again soon!
4.0分
朋友出游
原文
翻译提供方：Google
很棒的住宿
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酒店回复: Thank you for taking the time to write this review and we look forward to welcoming you back again in the near future.
5.0分
其他
Everything was ok the only down part is they don’t have enough plugs just one in the whole room
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酒店回复: Thank you very much for your feedback! We are glad to hear that everything was okay overall. Regarding the plugs, we appreciate you bringing this to our attention. Please note that our rooms are usually equipped with 4 to 5 plugs as standard. We are sorry if this wasn't clear or if any were difficult to access, and we’ll make sure to double-check the setup to ensure guest comfort in the future.Will be happy to welcome you back anytime and hope to have the pleasure of hosting you again soon!
5.0分
其他
Great stay
Best place I ever stayed in. Staff was friendly and available. Beautiful view from the room as well.
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酒店回复: Thank you very much for your appreciation, we are glad that you spent a quality time at our hotel! We hope to see you again next time in Cluj-Napoca!
旁边有商场，买东西方便，房间干净整洁，但房间门是密码锁，并且不能反锁，只要有密码就可以打开，安全不够好
地理位置优越，靠近Iulius购物中心，步行即可到达交通枢纽。步行即可到达杂货店和购物中心。酒店前台人员非常乐于助人且友好。房间干净整洁，每个房间都配有空调，商务套房配有洗衣机。
非常好的体验
住宅地理位置优越，毗邻购物中心，设有超市、美食广场、电影院，对面还有一片非常宜人的水域，特别适合晚上散步。步行50分钟即可到达市中心。包括地下停车场。非常宽敞的三人间，配有空调。唯一的缺点是，淋浴和淋浴喷头需要检查，设备已结束运行。尽管如此，还是非常好的体验。
浴室天花板漏水了。我通知前台后，他们说他们无能为力，并拒绝给我安排其他房间。
睡得很好，但是噪音很大！
酒店位于机场的航线上，所以整天都能听到飞机的声音。
酒店还毗邻一个住宅区，那里生活着许多狗，它们整夜狂吠。总而言之，这家酒店并不是很成功。
很棒的地方，尤其是在夏天
优越的地理位置，非常好的工作人员。舒适干净
我们住在顶层套房，所以非常漂亮和宽敞。入住过程简单顺利。免费地下停车场很方便。步行到老城区有点太远了，但我们开车找到了停车位，还不错。
很棒的住宿
Everything was ok the only down part is they don’t have enough plugs just one in the whole room
Great stay
Best place I ever stayed in. Staff was friendly and available. Beautiful view from the room as well.