酒店回复: Dear Melissa,Thank you so much for the wonderful 5/5 review! We're thrilled to hear that our location, cleanliness, and amenities made your one-night stay in San Antonio enjoyable and convenient.It’s great to know you found the bed comfortable, the AC quiet and effective, and that breakfast and coffee hit the spot! We’re also glad our spacious parking made it easy for you to park with your trailer.We appreciate your kind words and would be delighted to welcome you back on your next visit!
5.0分
家庭亲子
原文
翻译提供方:Google
工作人员乐于助人且友好,入住体验非常愉快,物有所值。我不会提及其他酒店的名字,他们宣传宽敞舒适,但实际上却恰恰相反,而 Best Western 的情况并非如此。无论何时,只要我需要价格合理、房间干净且员工友好的酒店,我都会继续选择他们。
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酒店回复: Dear Oscar,Your review made our day! Serving our guests make us happy and getting appreciated for our services make us 2x happy. We are delighted to learn that your stay with us for pleasant and our staff made you welcome.Thank you for choosing Best Western Plus Roland Inn and Suites. We look forward to your next stay with us.Warmest regards.
4.0分
其他
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还不错,不算特别好
这次旅行很棒!房间就住一晚来说完全没问题,就是床有点硬,但位置对于我们当晚参加的活动来说非常完美。
第二天的早餐虽然可以再细心一些,但总体来说还算满意,第二天一早我们就出发了。
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酒店回复: Hi Scott,Thank you for taking the time to rate your stay and for sharing such thoughtful feedback! We're glad to hear the room met your needs and that our location was perfect for your event.We appreciate your comments about the bed and breakfast — we’re always looking for ways to improve and will take your suggestions to heart. We’re happy to know it still helped fuel your early start!We hope to welcome you back for another stay soon.
酒店回复: Thank you for sharing your feedback. We're sorry to hear that your experience didn’t meet your expectations. We strive to offer great value and service, and we regret that we fell short during your stay. Your comments about the location and safety are noted, and we take them seriously. We'll continue working to improve and hope we might have another opportunity in the future to provide a better experience.
3.0分
其他
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入住问题
我给这家酒店三星,主要是因为入住体验非常糟糕。长途驾车,我准时到达,但却等了一个多小时才拿到房间。他们告诉我预订时出现了审核错误,而且似乎不只我一个人受到影响——还有一对夫妇也遇到了同样的问题。Deborah 帮助了我,虽然我知道这种情况会发生,但我觉得她应该接受一些处理此类情况的额外培训。他们联系了 IT 支持部门后,问题最终得到了解决,但我希望他们能早点联系,以免造成延误。
酒店回复: Thank you for sharing your experience. We sincerely apologize for the frustrating check-in process and the delay you encountered. While unexpected system issues can arise, we completely understand how this impacted your arrival, and we appreciate your patience. Your feedback regarding staff training and response time is valuable, and we will use it to improve ourselves. On a brighter note, we're happy to hear that our housekeeping and breakfast teams made a positive impression. We truly appreciate your honesty and hope you'll consider giving us another chance in the future.
酒店回复: Dear Michelle,Thank you for taking the time to share your feedback. We're truly sorry to hear about the issues you encountered during your stay. Please accept our sincerest apologies for the stained sheets and the presence of pests in your room — this is certainly not the standard we strive to maintain, and we understand how disappointing that must have been.We're glad to hear our front desk staff made a positive impression, and we appreciate your recognition of their service. Your comments have been shared with our housekeeping and maintenance teams so we can address these concerns immediately. Cleanliness and comfort are top priorities for us, and we are actively working on improvements to ensure a better experience for all our guests.We value your feedback and will take it seriously as we continue to make necessary investments in the property. Thank you again for bringing these matters to our attention.
比预期要好,我们住在二楼,所以楼上的人走路声音有点大,不过只是偶尔。我注意到晚上有警察执勤,所以感觉很安全。早餐很棒,看到很多家庭(带着孩子)入住。我曾要求换一个水槽上方的灯泡,但一直没人来,不过还有两个灯泡亮着,所以也还好。我很喜欢客房服务人员完全不会打扰我们这一点。
房间很脏,尤其是床单和卫生间。酒店内部沟通也有问题。
很遗憾,我们的住宿体验不如预期。酒店房间非常脏,卫生间尤其脏,显然没有好好打扫过。这让我们入住期间非常不舒服。好的一面是,前台工作人员彬彬有礼,乐于助人,早餐也相当不错。然而,房间的状况令人无法接受,我们不会再选择住在这里了。
在圣安东尼奥住了一晚——选择这家酒店是因为价格和位置,因为开车去市中心很近。我们计划去河滨步道看看,然后去吃晚餐,这家酒店开车10分钟就能到那里。酒店和房间都很干净,空调运行良好,噪音也不大。床很舒服。早餐选择丰富,咖啡也不错。停车场很大,我们可以轻松地把拖车停在那里。下次还会住这里。
工作人员乐于助人且友好,入住体验非常愉快,物有所值。我不会提及其他酒店的名字,他们宣传宽敞舒适,但实际上却恰恰相反,而 Best Western 的情况并非如此。无论何时,只要我需要价格合理、房间干净且员工友好的酒店,我都会继续选择他们。
还不错,不算特别好
这次旅行很棒!房间就住一晚来说完全没问题,就是床有点硬,但位置对于我们当晚参加的活动来说非常完美。
第二天的早餐虽然可以再细心一些,但总体来说还算满意,第二天一早我们就出发了。
真不明白这家餐厅的评分怎么这么高,各方面都很一般。不算太糟糕,但也不算特别好。位置不太好,附近除了Wataburger没有其他餐厅。而且这个地方也不太安全。有人的车晚上在停车场被人偷了。如果我再去Dan Antonio餐厅,我可能会多花10美元选其他地方。
入住问题
我给这家酒店三星,主要是因为入住体验非常糟糕。长途驾车,我准时到达,但却等了一个多小时才拿到房间。他们告诉我预订时出现了审核错误,而且似乎不只我一个人受到影响——还有一对夫妇也遇到了同样的问题。Deborah 帮助了我,虽然我知道这种情况会发生,但我觉得她应该接受一些处理此类情况的额外培训。他们联系了 IT 支持部门后,问题最终得到了解决,但我希望他们能早点联系,以免造成延误。
遗憾的是,我没有得到任何补偿,在要求解释后才收到道歉。
积极的一面是,酒店本身很棒。清洁和早餐工作人员友好、乐于助人,确实发挥了重要作用。我非常感谢他们的友善和辛勤工作。
糟糕透了
床很不舒服,入住时他们还收了我75美元的车费。前台解释说,他们必须开始收取这笔费用,因为如果不收的话,就会被赶出去。房间根本不值我们付的钱,还要额外收取杂费。床也很糟糕。我们走进房间,闻到一股难闻的气味。水压很差,没有热水。
我们没想到这是一家五星级酒店。床单上明显有污渍,早上发现房间里还有小蟑螂。前台工作人员很有礼貌。老板真的需要好好投资一下他们的酒店,而不是只把它当成赚钱的工具。