The only reason I failed to give full marks was the lack of a grab bar in the bath room . I slipped getting into the bath and getting out was quite a challenge for a 76 year old. Everything else was up to the Marriott standard , the room and equipment was excellent for a traveller or even a longer stay.
4.0分
家庭亲子
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The check in process went well. Only stayed for one night passing through but room was equipped with a full kitchen. The room smelled a little musty and smoky. Bedroom was right next to interstate so very noisy at night. Could have been a little cleaner but overall good as we only stayed one night we werent too picky. Easy to get to and could walk to restaurants nearby. Pet friendly but could have more area to walk dogs to go potty.
4.0分
家庭亲子
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The room was clean and the beds were nice. Pillows are hotel pillows nothing to write home about. Same with the breakfast, standard free breakfast fare. A word of caution to people sensitive to fragrances, this lobby is highly fragranced. I couldn't even make it half way through breakfast before I started having asthmatic reactions. The toiletries they provide are also fragranced, but it was a lot lighter scent than expected and was tolerable. Would stay here again, just more prepared now.
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酒店回复: Hello Mom2kids37, Thank you for taking the time to share your feedback. We're glad to hear you enjoyed the clean room and comfortable beds, and that you found the breakfast and toiletries generally acceptable. We do want to sincerely apologize for the discomfort caused by the fragrance in the lobby. Your health and comfort are very important to us, and we understand how challenging it can be for guests who are sensitive to scents. We’ll be sharing your comments with our team so we can look into ways to better accommodate fragrance sensitivities moving forward. We truly appreciate your understanding and are grateful that you would consider staying with us again. We’ll do our best to make your stay as comfortable as possible.
1.0分
其他
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Very disappointed, room was small, layout was horrible, closet door would not open…scrapped the floor, shower fixture was loose, faucet was loose, TV on the wall between bed and shower wall in the walk way. Shower opened up right to the bed. Willing to pay more for a good experience…left after one night and went to a different, better hotel at a lower price.
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酒店回复: Hello Dale, Thank you for taking the time to share your feedback. I’m truly sorry to hear about your disappointing experience. What you described is not the standard we aim to provide, and I understand how frustrating it must have been to encounter so many issues from the room layout to the condition of the fixtures.Your comfort and satisfaction are incredibly important to us, and it’s clear we fell short during your stay. I sincerely apologize for the inconvenience and frustration this caused. Please know that your feedback has been shared with our team so we can address these concerns promptly and prevent similar situations in the future. Thank you again for bringing this to our attention.
3.0分
商务出差
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This was our second week-long stay at this location, and we were a bit disappointed. Our room's A/C wasnt working in the July heat, and the staff just kinda shrugged and said "A lot of them aren't." The coffee and the breakfast options are pretty good, the pool was a little green, and parking can get a little weird towards the weekend.
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酒店回复: Hello Michael, Thank you for taking the time to share your feedback. We're truly sorry to hear that your second stay didn’t meet expectations, especially with the A/C issue during the summer heat. That’s certainly not the level of service we aim to provide, and we’ll be addressing this with our team. We’re glad to hear you enjoyed the breakfast and coffee, and we appreciate your notes about the pool and parking we’re looking into both to ensure a better experience for all our guests. We value your loyalty and hope you’ll consider giving us another chance in the future.
4.0分
家庭亲子
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This property was nice. We had multiple rooms that were being used. The room that had only a king bed with a couch was a little snug. All the rooms had kitchens. The 2 queen beds had good space with a dinning table but the 2 bedroom suite was the best. Everyone at the front desk was very welcoming and helpful. The showers did need a little updating but still worked fine. The hotel is close to all kinds of things. We were able to walk to Texas Roadhouse, Starbucks, and the bowling alley which has a cute little bar attached and lots of video games for kids. We were going to use the pool but it’s not heated so it was a little chilly for our liking. The breakfast was good and they had coffee prepared all day in the lobby. I would stay here again.
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酒店回复: Hello Michael, Thank you so much for your thoughtful review! We're happy to hear that you enjoyed your stay and found the two-bedroom suite especially comfortable for your group. It’s great to know our location made it easy to explore the area. Being able to walk to restaurants and activities is something many guests enjoy.We appreciate your kind words about our front desk team and breakfast offerings, and we’ve taken note of your comments about the showers and room sizes as we continue working to enhance the guest experience.We understand the pool wasn’t quite the right temperature for your liking this time, but we hope you'll have a chance to enjoy it on a future visit.Thanks again for staying with us. We’re so glad to hear you’d come back, and we look forward to welcoming you again soon!
5.0分
情侣出游
Lovely room. Very comfortable.
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酒店回复: Hello Ruth, Thank you for the review. We cannot wait to welcome you back soon!
4.0分
家庭亲子
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The front desk cler was a wonderful gentleman who went above and beyond on Thursday September 6 on an last minute stop. Sometimes compassion and kindness go a long way. The room was average but the customer service was exceptional. He even told us of the newly opened Buc-ees near here!
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酒店回复: Hello OhioAvidTraveler1, Thank you for your kind review! We’re thrilled to hear our front desk team made such a positive impression during your stay. Providing compassionate and attentive service is what we strive for, and we’re glad it enhanced your experience. We hope you enjoyed visiting Buc-ee’s, and we look forward to welcoming you back for another stay soon! Thank you!
4.0分
商务出差
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The room was appointed nicely. The front desk was very nice however the woman who checked us in was pretty scary looking with piercings and tattoos displayed provocatively. Not conducive to what I’d expect for Marriott.
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酒店回复: Dear Pamela, Thank you for taking the time to provide us with your feedback. We appreciate your input as it helps us improve our service.We're glad to hear that you enjoyed certain aspects of your stay with us. Your satisfaction is our top priority, and we strive to create memorable experiences for all our guests.Should you choose to stay with us again in the future, please don't hesitate to reach out to our team if there's anything we can do to make your stay even more enjoyable.Warm regards,
5.0分
家庭亲子
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A great place to stay on our family road trip down to Florida. Close to the I75, incredibly welcoming and friendly staff, fantastic room and great complimentary buffet breakfast. Will stay again for sure.
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酒店回复: Hello Carol, Thank you for sharing your experience! We're delighted to hear that you enjoyed your stay with us during your family road trip to Florida. We look forward to welcoming you back again in the future!
The only reason I failed to give full marks was the lack of a grab bar in the bath room . I slipped getting into the bath and getting out was quite a challenge for a 76 year old. Everything else was up to the Marriott standard , the room and equipment was excellent for a traveller or even a longer stay.
The check in process went well. Only stayed for one night passing through but room was equipped with a full kitchen. The room smelled a little musty and smoky. Bedroom was right next to interstate so very noisy at night. Could have been a little cleaner but overall good as we only stayed one night we werent too picky. Easy to get to and could walk to restaurants nearby. Pet friendly but could have more area to walk dogs to go potty.
The room was clean and the beds were nice. Pillows are hotel pillows nothing to write home about. Same with the breakfast, standard free breakfast fare. A word of caution to people sensitive to fragrances, this lobby is highly fragranced. I couldn't even make it half way through breakfast before I started having asthmatic reactions. The toiletries they provide are also fragranced, but it was a lot lighter scent than expected and was tolerable. Would stay here again, just more prepared now.
Very disappointed, room was small, layout was horrible, closet door would not open…scrapped the floor, shower fixture was loose, faucet was loose, TV on the wall between bed and shower wall in the walk way. Shower opened up right to the bed. Willing to pay more for a good experience…left after one night and went to a different, better hotel at a lower price.
This was our second week-long stay at this location, and we were a bit disappointed. Our room's A/C wasnt working in the July heat, and the staff just kinda shrugged and said "A lot of them aren't." The coffee and the breakfast options are pretty good, the pool was a little green, and parking can get a little weird towards the weekend.
This property was nice. We had multiple rooms that were being used. The room that had only a king bed with a couch was a little snug. All the rooms had kitchens. The 2 queen beds had good space with a dinning table but the 2 bedroom suite was the best. Everyone at the front desk was very welcoming and helpful. The showers did need a little updating but still worked fine. The hotel is close to all kinds of things. We were able to walk to Texas Roadhouse, Starbucks, and the bowling alley which has a cute little bar attached and lots of video games for kids. We were going to use the pool but it’s not heated so it was a little chilly for our liking. The breakfast was good and they had coffee prepared all day in the lobby. I would stay here again.
Lovely room. Very comfortable.
The front desk cler was a wonderful gentleman who went above and beyond on Thursday September 6 on an last minute stop. Sometimes compassion and kindness go a long way. The room was average but the customer service was exceptional. He even told us of the newly opened Buc-ees near here!
The room was appointed nicely. The front desk was very nice however the woman who checked us in was pretty scary looking with piercings and tattoos displayed provocatively. Not conducive to what I’d expect for Marriott.
A great place to stay on our family road trip down to Florida. Close to the I75, incredibly welcoming and friendly staff, fantastic room and great complimentary buffet breakfast. Will stay again for sure.