The only reason I failed to give full marks was the lack of a grab bar in the bath room . I slipped getting into the bath and getting out was quite a challenge for a 76 year old. Everything else was up to the Marriott standard , the room and equipment was excellent for a traveller or even a longer stay.
2.0分
商务出差
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The staff at this place are not friendly. Upon checking they would not allow me to use my Marriott member number since I used 3rd party. They were also rude no another friend of our who was checking in. That evening we went to the lobby where there was a few others watching the World Series. A group of us (5 people) came into the lobby was there for 5-10 minutes and other people started yelling because of a big play made. John at the front desk yelled “I’ve told you like 4 times to be quiet down here if you don’t stop I’m going to make you leave” I asked if he was speaking to us in our group and he said “yes all of you who I’ve told to be quite” I immediately went in defense and told him we just got down there and I would not be spoken to like a child. My kids who are with a football team have been respectful and quiet, haven’t been running the halls and were in the room resting we came down to watch the game not get yelled at. Another person went and asked for a beer and he told all of us we were cut off. We only had one drink. He was rude, disrespectful and we will not be back. I will leave a bad review on every site possible and I am pursuing a refund. Completely disrespectful.
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酒店回复: Dear Meagan, Thank you for taking the time to share your feedback. We’re very sorry to hear that your experience did not meet your expectations, and we appreciate the opportunity to address your concerns.Our goal is always to provide a welcoming and comfortable environment for all guests. We understand how important it is to feel valued and respected during your stay, and we regret that this interaction left you feeling otherwise. Please know that we take comments about staff behavior seriously and will review this situation with our team to ensure that all guest interactions are handled with professionalism and courtesy.We do appreciate your feedback, as it helps us improve our service and communication moving forward. Should your travels bring you back to the area, we would welcome another opportunity to provide you with the level of hospitality that Marriott is known for.
4.0分
家庭亲子
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The check in process went well. Only stayed for one night passing through but room was equipped with a full kitchen. The room smelled a little musty and smoky. Bedroom was right next to interstate so very noisy at night. Could have been a little cleaner but overall good as we only stayed one night we werent too picky. Easy to get to and could walk to restaurants nearby. Pet friendly but could have more area to walk dogs to go potty.
4.0分
家庭亲子
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The room was clean and the beds were nice. Pillows are hotel pillows nothing to write home about. Same with the breakfast, standard free breakfast fare. A word of caution to people sensitive to fragrances, this lobby is highly fragranced. I couldn't even make it half way through breakfast before I started having asthmatic reactions. The toiletries they provide are also fragranced, but it was a lot lighter scent than expected and was tolerable. Would stay here again, just more prepared now.
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酒店回复: Hello Mom2kids37, Thank you for taking the time to share your feedback. We're glad to hear you enjoyed the clean room and comfortable beds, and that you found the breakfast and toiletries generally acceptable. We do want to sincerely apologize for the discomfort caused by the fragrance in the lobby. Your health and comfort are very important to us, and we understand how challenging it can be for guests who are sensitive to scents. We’ll be sharing your comments with our team so we can look into ways to better accommodate fragrance sensitivities moving forward. We truly appreciate your understanding and are grateful that you would consider staying with us again. We’ll do our best to make your stay as comfortable as possible.
1.0分
其他
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Very disappointed, room was small, layout was horrible, closet door would not open…scrapped the floor, shower fixture was loose, faucet was loose, TV on the wall between bed and shower wall in the walk way. Shower opened up right to the bed. Willing to pay more for a good experience…left after one night and went to a different, better hotel at a lower price.
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酒店回复: Hello Dale, Thank you for taking the time to share your feedback. I’m truly sorry to hear about your disappointing experience. What you described is not the standard we aim to provide, and I understand how frustrating it must have been to encounter so many issues from the room layout to the condition of the fixtures.Your comfort and satisfaction are incredibly important to us, and it’s clear we fell short during your stay. I sincerely apologize for the inconvenience and frustration this caused. Please know that your feedback has been shared with our team so we can address these concerns promptly and prevent similar situations in the future. Thank you again for bringing this to our attention.
3.0分
商务出差
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This was our second week-long stay at this location, and we were a bit disappointed. Our room's A/C wasnt working in the July heat, and the staff just kinda shrugged and said "A lot of them aren't." The coffee and the breakfast options are pretty good, the pool was a little green, and parking can get a little weird towards the weekend.
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酒店回复: Hello Michael, Thank you for taking the time to share your feedback. We're truly sorry to hear that your second stay didn’t meet expectations, especially with the A/C issue during the summer heat. That’s certainly not the level of service we aim to provide, and we’ll be addressing this with our team. We’re glad to hear you enjoyed the breakfast and coffee, and we appreciate your notes about the pool and parking we’re looking into both to ensure a better experience for all our guests. We value your loyalty and hope you’ll consider giving us another chance in the future.
5.0分
其他
clean room,friendly service. breakfast bar was delicious!
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酒店回复: Hello Timothy, Thank you for the kind review! We’re so glad you enjoyed the clean room, friendly service, and especially the breakfast bar. We appreciate you taking the time to share your experience and hope to welcome you back again soon!
4.0分
家庭亲子
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This property was nice. We had multiple rooms that were being used. The room that had only a king bed with a couch was a little snug. All the rooms had kitchens. The 2 queen beds had good space with a dinning table but the 2 bedroom suite was the best. Everyone at the front desk was very welcoming and helpful. The showers did need a little updating but still worked fine. The hotel is close to all kinds of things. We were able to walk to Texas Roadhouse, Starbucks, and the bowling alley which has a cute little bar attached and lots of video games for kids. We were going to use the pool but it’s not heated so it was a little chilly for our liking. The breakfast was good and they had coffee prepared all day in the lobby. I would stay here again.
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酒店回复: Hello Michael, Thank you so much for your thoughtful review! We're happy to hear that you enjoyed your stay and found the two-bedroom suite especially comfortable for your group. It’s great to know our location made it easy to explore the area. Being able to walk to restaurants and activities is something many guests enjoy.We appreciate your kind words about our front desk team and breakfast offerings, and we’ve taken note of your comments about the showers and room sizes as we continue working to enhance the guest experience.We understand the pool wasn’t quite the right temperature for your liking this time, but we hope you'll have a chance to enjoy it on a future visit.Thanks again for staying with us. We’re so glad to hear you’d come back, and we look forward to welcoming you again soon!
5.0分
商务出差
Very good breakfast clean rooms
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酒店回复: Hello Abdallah, Thank you for leaving a 10 out 10 review. We are glad to hear that you enjoyed breakfast and our clean rooms! We hope to welcome you back in the future.
5.0分
情侣出游
Lovely room. Very comfortable.
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酒店回复: Hello Ruth, Thank you for the review. We cannot wait to welcome you back soon!
The only reason I failed to give full marks was the lack of a grab bar in the bath room . I slipped getting into the bath and getting out was quite a challenge for a 76 year old. Everything else was up to the Marriott standard , the room and equipment was excellent for a traveller or even a longer stay.
The staff at this place are not friendly. Upon checking they would not allow me to use my Marriott member number since I used 3rd party. They were also rude no another friend of our who was checking in. That evening we went to the lobby where there was a few others watching the World Series. A group of us (5 people) came into the lobby was there for 5-10 minutes and other people started yelling because of a big play made. John at the front desk yelled “I’ve told you like 4 times to be quiet down here if you don’t stop I’m going to make you leave” I asked if he was speaking to us in our group and he said “yes all of you who I’ve told to be quite” I immediately went in defense and told him we just got down there and I would not be spoken to like a child. My kids who are with a football team have been respectful and quiet, haven’t been running the halls and were in the room resting we came down to watch the game not get yelled at. Another person went and asked for a beer and he told all of us we were cut off. We only had one drink. He was rude, disrespectful and we will not be back. I will leave a bad review on every site possible and I am pursuing a refund. Completely disrespectful.
The check in process went well. Only stayed for one night passing through but room was equipped with a full kitchen. The room smelled a little musty and smoky. Bedroom was right next to interstate so very noisy at night. Could have been a little cleaner but overall good as we only stayed one night we werent too picky. Easy to get to and could walk to restaurants nearby. Pet friendly but could have more area to walk dogs to go potty.
The room was clean and the beds were nice. Pillows are hotel pillows nothing to write home about. Same with the breakfast, standard free breakfast fare. A word of caution to people sensitive to fragrances, this lobby is highly fragranced. I couldn't even make it half way through breakfast before I started having asthmatic reactions. The toiletries they provide are also fragranced, but it was a lot lighter scent than expected and was tolerable. Would stay here again, just more prepared now.
Very disappointed, room was small, layout was horrible, closet door would not open…scrapped the floor, shower fixture was loose, faucet was loose, TV on the wall between bed and shower wall in the walk way. Shower opened up right to the bed. Willing to pay more for a good experience…left after one night and went to a different, better hotel at a lower price.
This was our second week-long stay at this location, and we were a bit disappointed. Our room's A/C wasnt working in the July heat, and the staff just kinda shrugged and said "A lot of them aren't." The coffee and the breakfast options are pretty good, the pool was a little green, and parking can get a little weird towards the weekend.
clean room,friendly service. breakfast bar was delicious!
This property was nice. We had multiple rooms that were being used. The room that had only a king bed with a couch was a little snug. All the rooms had kitchens. The 2 queen beds had good space with a dinning table but the 2 bedroom suite was the best. Everyone at the front desk was very welcoming and helpful. The showers did need a little updating but still worked fine. The hotel is close to all kinds of things. We were able to walk to Texas Roadhouse, Starbucks, and the bowling alley which has a cute little bar attached and lots of video games for kids. We were going to use the pool but it’s not heated so it was a little chilly for our liking. The breakfast was good and they had coffee prepared all day in the lobby. I would stay here again.
Very good breakfast clean rooms
Lovely room. Very comfortable.