My kids and I enjoyed our time at this hotel. The only issue is the pool was closed and that was one of the reasons we chose to stay here. Other than that, it was a positive experience.
展开
酒店回复: Dear Cornelius, thank you so much for choosing our hotel and for writing a review! We're glad you enjoyed your stay and that our staff left a wonderful impression on you! We look forward to welcoming you back again in the future, Happy Holidays!
4.0分
家庭亲子
展开
Hotel was clean and updated. However the room seemed to have some black mold looking spots growing on the ceiling in the bathroom where the ceiling paint was chipping off. There was several hairs on stuff we noticed. Maybe left before from a rag when cleaned? Other than that breakfast was plentiful and tasty. Lobby and parking lot was nice.
展开
酒店回复: Dear Chandler, thank you for choosing our hotel and for taking the time to write a review! I'm glad you enjoyed your stay with us but truly apologize for the cleanliness issues you encountered with your room, I will address this immediately with our Housekeeping and Engineering team to ensure proper maintenance and treatment is provided to the room so that it does not continue to be an issue in the future. Thank you for sharing this with us and we do hope to have a chance at welcoming you back again in the future. Happy Holidays!
3.0分
家庭亲子
展开
The breakfast was good staff friendly . Downfall was the pool was not working and that is why booked here we drove 20 minutes out of our way . My key kept not working so staff would have to comw up and let me in .
展开
酒店回复: Dear Tammy, thank you for taking the time to write a review. I do apologize for the key issue you continuously encountered during your stay, I will have our engineers investigate this and update the room door lock if needed, I also apologize that our pool was not in service during your stay, unfortunately we had unexpected maintenance that needed to be done do to a leak and chemical unbalancing, but hope during your next visit in the future we can provide you with a fully satisfactory stay where you can enjoy all of our amenities to the fullest! Thank you again for staying with us and we wish you very Happy Holidays!
2.0分
情侣出游
Room black out curtain was held up with paper clips, shower handle came off and bathroom sink would not drain
展开
酒店回复: Dear Gerri, thank you for choosing our hotel and for taking the time to write a review. I do apologize for the issues you encountered during your stay, this is not how we want our guest to feel after staying with us and we will be looking into these issue to rectify them immediately so that it does not occur for another future guest. Again, we do apologize but do hope you may give us a second chance in the future at making things right and providing you with a fully satisfactory stay.
4.0分
其他
展开
I’m usually here once a month just for a getaway. I love how friendly the staff is and how colorful and quiet the rooms are. Parking lot is always clean as well.
展开
酒店回复: Dear April, thank you for choosing our hotel and for writing a review. We truly appreciate your feedback and are very happy to hear you enjoyed your stay with us! Please feel free to visit again soon!
3.0分
其他
展开
Convenient
Our first room had a terrible foul odor like dirty socks. The front desk clerk did move us, which second room didn't smell. Rooms need updated. Walls are durty, carpets stained, old curtains. Chips in walls. Besides the appearance, it was clean, bed was comfortable.
展开
酒店回复: Dear Rene, thank you for choosing our hotel and for taking the time to write a review. I do apologize for the issues you encountered during your stay, this is not how we want our guest feel after staying with us and we will be looking into these issue to rectify them immediately so that it does not occur for another future guest. Again, we do apologize but do hope you may give us a second chance in the future at making things right and providing you with a fully satisfactory stay.
4.0分
其他
展开
The room was clean and ready for us. The staff was very nice and professional. The room was also very spacious. Parking lot is a little cramped for bigger vehicles. Bed was too hard for us. The indoor pool was too cold to get in. But overall, a good stay.
展开
酒店回复: Dear Billy, thank you for choosing our hotel and for writing a review. We truly appreciate your feedback and are very happy to hear you enjoyed your stay with us! Please feel free to visit again soon!
5.0分
其他
展开
Room was clean, but the air conditioning was messed up. And the bed was super uncomfortable and slumped in the middle. But everything else was great. Hotel was spotless, and smelled so good.
展开
酒店回复: Dear Sarah, thank you for choosing our hotel and for writing a review. We truly appreciate your feedback and are very happy to hear you enjoyed your stay with us! Please feel free to visit again soon!
2.0分
家庭亲子
展开
WORST BREAKFAST EXPERIENCE—— overflowing trash cans, plates and utensils missing, juice and milk empty, hot food empty. Girl working front desk directly across from breakfast saw all the grumbling and issues and didn’t bother to help. I finally asked her to get some milk and told her the breakfast attendant was struggling. The girl doing breakfast was wearing her headphones hanging out in the back kitchen. People had to knock on kitchen window and get her attention. Overalll frustrating
展开
酒店回复: Dear Tim, thank you for choosing our hotel and for taking the time to write a review. I do apologize for the issues you encountered during your stay, this is not how we want our guest feel after staying with us and we will be looking into these issue to rectify them immediately so that it does not occur for another future guest. Again, we do apologize but do hope you may give us a second chance in the future at making things right and providing you with a fully satisfactory stay.
4.0分
其他
Ginger in breakfast area is wonderful.
10/22 front deletion in evening was helpful & nice.
展开
酒店回复: Dear Traci, thank you for choosing our hotel and for writing a review. We truly appreciate your feedback and are very happy to hear you enjoyed your stay with us! Please feel free to visit again soon!
My kids and I enjoyed our time at this hotel. The only issue is the pool was closed and that was one of the reasons we chose to stay here. Other than that, it was a positive experience.
Hotel was clean and updated. However the room seemed to have some black mold looking spots growing on the ceiling in the bathroom where the ceiling paint was chipping off. There was several hairs on stuff we noticed. Maybe left before from a rag when cleaned? Other than that breakfast was plentiful and tasty. Lobby and parking lot was nice.
The breakfast was good staff friendly . Downfall was the pool was not working and that is why booked here we drove 20 minutes out of our way . My key kept not working so staff would have to comw up and let me in .
Room black out curtain was held up with paper clips, shower handle came off and bathroom sink would not drain
I’m usually here once a month just for a getaway. I love how friendly the staff is and how colorful and quiet the rooms are. Parking lot is always clean as well.
Convenient
Our first room had a terrible foul odor like dirty socks. The front desk clerk did move us, which second room didn't smell. Rooms need updated. Walls are durty, carpets stained, old curtains. Chips in walls. Besides the appearance, it was clean, bed was comfortable.
The room was clean and ready for us. The staff was very nice and professional. The room was also very spacious. Parking lot is a little cramped for bigger vehicles. Bed was too hard for us. The indoor pool was too cold to get in. But overall, a good stay.
Room was clean, but the air conditioning was messed up. And the bed was super uncomfortable and slumped in the middle. But everything else was great. Hotel was spotless, and smelled so good.
WORST BREAKFAST EXPERIENCE—— overflowing trash cans, plates and utensils missing, juice and milk empty, hot food empty. Girl working front desk directly across from breakfast saw all the grumbling and issues and didn’t bother to help. I finally asked her to get some milk and told her the breakfast attendant was struggling. The girl doing breakfast was wearing her headphones hanging out in the back kitchen. People had to knock on kitchen window and get her attention. Overalll frustrating
Ginger in breakfast area is wonderful.
10/22 front deletion in evening was helpful & nice.