I unfortunately was bitten by bed bugs. My issues is that the staff accused me first that it was a mosquito because I unable to produce a picture. Not at all how I would expect to be treated
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酒店回复: Thank you for taking the time to review our hotel, as we take guest satisfaction seriously at Hilton. Please accept our apologies for not meeting your expectations. Again, thank you for your feedback. My Sincere Apologizes, Andrea Hanson GSM
1.0分
其他
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Room had a very bad odor coming from carpet floor and a/c unit vents, called front desk about it asked for room service, just got new towels. I do not recommend this Hotel
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酒店回复: hank you for your review and feedback! I am very sorry for the mishap with housekeeping and thank you for bringing it to our attention. We greatly appreciate you staying with us and hope to have an opportunity to better your experience here at the Hampton Inn Lackland/SeaWorld. My Sincere apology, Andrea Hanson Guest Service Manager
5.0分
其他
5+ Stars…. Super clean, comfortable, super price, excellent customer service, love it!
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酒店回复: Thank you for your wonderful review and feedback! We are thrilled that you enjoyed your stay, and we hope to see you again whenever your travels bring you back to San Antonio Texas! Sincerely, Andrea Hanson GSM
2.0分
家庭亲子
Room was sub par. The thumping sounds when occupants walk. Breakfast was a disaster.
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酒店回复: Thank you for taking the time to review our hotel, as we take guest satisfaction seriously at Hilton. Please accept our apologies for not meeting your expectations. Again, thank you for your feedback. My Sincere Apologizes, Andrea Hanson GSM
3.0分
其他
It was ok, I hope a mirror to be installed in the wash room of the room
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酒店回复: Thank you for your review and feedback! I am very sorry for the mishap with your mirror being cracked and thank you for bringing it to our attention. We greatly appreciate you staying with us and hope to have an opportunity to better your experience here at the Hampton Inn Lackland/SeaWorld. My Sincere apology, Andrea Hanson Guest Service Manager
3.0分
家庭亲子
Room wasnt in good condition and i had to request for a room change.
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酒店回复: Thank you for your review and feedback! I am very sorry for the mishap with housekeeping and thank you for bringing it to our attention. We greatly appreciate you staying with us and hope to have an opportunity to better your experience here at the Hampton Inn Lackland/SeaWorld. My Sincere apology, Andrea Hanson Guest Service Manager
3.0分
家庭亲子
The staff were great, the room was clean. One of lights flickered.
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酒店回复: Thank you for your wonderful review and feedback! We are thrilled that you enjoyed your stay, and we hope to see you again whenever your travels bring you back to San Antonio Texas! Sincerely, Andrea Hanson GSM
我们大家庭在酒店的家庭套房住得很愉快。如果你的家人来圣安东尼奥旅游，又想离拉克兰空军基地近，我强烈推荐这里！
免费早餐很不错；干净温暖的室内泳池；位置也很好
很棒的地方，员工很友好
I unfortunately was bitten by bed bugs. My issues is that the staff accused me first that it was a mosquito because I unable to produce a picture. Not at all how I would expect to be treated
Room had a very bad odor coming from carpet floor and a/c unit vents, called front desk about it asked for room service, just got new towels. I do not recommend this Hotel
5+ Stars…. Super clean, comfortable, super price, excellent customer service, love it!
Room was sub par. The thumping sounds when occupants walk. Breakfast was a disaster.
It was ok, I hope a mirror to be installed in the wash room of the room
Room wasnt in good condition and i had to request for a room change.
The staff were great, the room was clean. One of lights flickered.