This is the only place that we stay when we are frequently in the area. This trip was a little different, my daughter left her favorite stuffed animal that she’s had since she was two years old; she is now 11. I was able to call, they found the stuffed animal and my sister who is local was able to easily pick it up. We have never had anything other than absolute amazing customer service every time we have stayed. This will be the only place we continue to stay on as we frequently take trips up for any Bengals home games.
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酒店回复: Thank you for you warm, positive review! We are honored that you choose our hotel, one of many family-friendly hotels in the Cincinnati/NKY area. We are happy that our location near the Bengal's Paycor stadium is one feature that you enjoy. We look forward to being the place that you call home when you return to the area.
5.0分
其他
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Rosa makes this hotel stand out!
Service was fantastic! Rosa, who was at the front desk when we got there was not only friendly, but also efficient and welcoming. She gave us an overview of the area and let us know which restaurants were nearby and open! She was awesome and this hotel is very lucky to have her!
Great breakfast, clean rooms, lovely outside firepit area, and close to restaurants and stores. I would definitely stay here again!
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酒店回复: Thank you for your exceptional review!. We are happy to hear that you had an enjoyable stay here at the Home2 Suites Florence Cincinnati Airport South, Our free breakfast,clean and spacious suites, and friendly service are a few things that encourage our guest to return. We are glad that you chose us and look forward to welcoming you again!
5.0分
其他
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The hotel was wonderful and the lady at the front desk was over the top a delight. She was so pleasant and helpful. We would definitely go back there. Wonderful experience.
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酒店回复: Thank you so much for your amazing 10/10 review! We're thrilled to hear that you had such a great experience at Home2 Suites by Hilton Florence Cincinnati Airport South. Our team takes pride in providing excellent customer service! Being one of many family-friendly hotels near Cincinnati, we are glad you chose us! We look forward to seeing you again!
5.0分
其他
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Just a quick stay for a layover and the staff was exceptional! I wish we could have stayed longer but def will be back….Cinni wasn’t on my radar but it is now. Great customer service, clean room 5 stars all the way around!
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酒店回复: Thank you for your exceptional review! We are glad that you stopped by as we are one of many hotels located near I-71/I-75 in Florence, Ky. We are happy to hear that you enjoyed your stay here at the Home2 Suites Florence Cincinnati Airport South. We look forward to seeing you again!
4.0分
家庭亲子
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Not really all that close to the Cininnati-Northern Kentucky Airport, but close enough. Lots of dining options and a grocery store (Kroger) nearby. The included breakfast was okay and had the usual fare - waffle maker, oatmeal, cerals, those pre-cooked omelets, breads, etc. - but no meat such as bacon or sausage.
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酒店回复: Hi Dennis,Thank you for sharing your feedback with us. We’re glad to hear you enjoyed the convenience of nearby dining options and the grocery store. We also appreciate your comments about our breakfast selection, your input helps us better understand what our guests value, and we’ll be sure to keep it in mind as we look for ways to improve. We hope to welcome you back the next time your travels bring you to the area!Home2 Suites Florence Cincinnati Airport South Team
5.0分
其他
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Simple, straightforward hotel experience. Clean, friendly, easy access to amenities. Close to many restaurants and shopping. We stayed here after a concert at Riverbend Music Center bc it was an easy drive after a fun concert. (Breakfast was the usual level of busy but decent options for being complimentary)
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酒店回复: Thank you so much for your perfect rating and kind words! We’re glad to hear you enjoyed a clean, friendly, and convenient stay with us. It’s wonderful that our location made it easy after your concert at Riverbend Music Center, and we’re happy breakfast started your morning off right. We hope to welcome you back the next time you’re in the area for another event or getaway at Home2 Suites in Florence
4.0分
其他
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Would likely staying again, on the top floor
First off the hotel is very nice. Staff was great. Room was clean and ready when promised. Breakfast was better than most hotel breakfasts. The room was very spacious. We felt very safe. I liked that the key was required to get off on the floor but I could see where this would be inconvenient if traveling with a group on separate floors.
The bed was awful! We could feel every spring and the mattress was super thin. The walls and floors are also very thin. The room above us sounded like elephants were playing basketball! We dealt with it until 10:30. I then called and the staff was great. They did call the room and it improved, but we could still hear when they showered and got up and moved. We could also here the room next to us moving around.
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酒店回复: Thank you for sharing such detailed feedback about your recent stay with us. We’re happy to hear you enjoyed our friendly staff, clean and spacious rooms, breakfast, and the added sense of security with our key-access system. Your comfort is very important to us, and we will be sharing your comments with our team to review opportunities for improvement in both bedding and soundproofing. We greatly appreciate your kind words about the positive aspects of your stay, and we hope you’ll give us another opportunity to provide you with an even better experience in the future.Best regards,Home2 Suites Florence Cincinnati Airport South Team
5.0分
其他
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Joni at the front desk was very friendly and welcoming. She told me the important info I needed to know for our stay and offered to assist with any problems or questions we had.
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酒店回复: Hi Cara,Thank you so much for your wonderful feedback! We’re thrilled to hear that Jodi made you feel welcome and well taken care of during your stay. We’ll be sure to share your kind words with her. We look forward to hosting you again whenever your travels bring you back to Florence!Home2 Suites Florence Cincinnati Airport South Team
5.0分
其他
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They got it right!
My visit was extremely satisfying. I reserved two rooms for a fantasy football draft and NFL game. Our proximity to downtown Cincinnati was surprisingly convenient. The rooms were in immaculate condition! The staff was kind, informative, and helpful. My friends were impressed by the accommodations at such a reasonable price. We were satisfied with the breakfast setup and overall just had a great stay! Kudos to your staff and we hope to use your services very soon again, no matter where we travel.
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酒店回复: Thank you for your fantastic review! We’re thrilled to hear that your stay at Home2 Suites Florence exceeded expectations and that your fantasy football weekend was such a success. It’s wonderful to know you found our rooms spotless, our team welcoming and attentive, and our location convenient to downtown Cincinnati. Your kind words mean so much to our staff, who take great pride in creating memorable stays for every guest. We’re delighted your group enjoyed the breakfast and overall experience, and we look forward to welcoming you back for another winning stay—wherever your travels take you!Safe Travels,Zena S.
5.0分
家庭亲子
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It was the perfect location for our family visit to the Ark Encounter and the Creation Museum. We appreciated how clean the room. The surrounding area is beautiful.
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酒店回复: Thank you so much for your wonderful feedback! We’re delighted to hear that you enjoyed our location for your family visit to the Ark Encounter and Creation Museum. It’s also great to know you found your room clean and appreciated the beauty of the surrounding area. We truly value your kind words and hope to welcome you and your family back again soon at Home2 Suites in Florence
This is the only place that we stay when we are frequently in the area. This trip was a little different, my daughter left her favorite stuffed animal that she’s had since she was two years old; she is now 11. I was able to call, they found the stuffed animal and my sister who is local was able to easily pick it up. We have never had anything other than absolute amazing customer service every time we have stayed. This will be the only place we continue to stay on as we frequently take trips up for any Bengals home games.
Rosa makes this hotel stand out!
Service was fantastic! Rosa, who was at the front desk when we got there was not only friendly, but also efficient and welcoming. She gave us an overview of the area and let us know which restaurants were nearby and open! She was awesome and this hotel is very lucky to have her!
Great breakfast, clean rooms, lovely outside firepit area, and close to restaurants and stores. I would definitely stay here again!
The hotel was wonderful and the lady at the front desk was over the top a delight. She was so pleasant and helpful. We would definitely go back there. Wonderful experience.
Just a quick stay for a layover and the staff was exceptional! I wish we could have stayed longer but def will be back….Cinni wasn’t on my radar but it is now. Great customer service, clean room 5 stars all the way around!
Not really all that close to the Cininnati-Northern Kentucky Airport, but close enough. Lots of dining options and a grocery store (Kroger) nearby. The included breakfast was okay and had the usual fare - waffle maker, oatmeal, cerals, those pre-cooked omelets, breads, etc. - but no meat such as bacon or sausage.
Simple, straightforward hotel experience. Clean, friendly, easy access to amenities. Close to many restaurants and shopping. We stayed here after a concert at Riverbend Music Center bc it was an easy drive after a fun concert. (Breakfast was the usual level of busy but decent options for being complimentary)
Would likely staying again, on the top floor
First off the hotel is very nice. Staff was great. Room was clean and ready when promised. Breakfast was better than most hotel breakfasts. The room was very spacious. We felt very safe. I liked that the key was required to get off on the floor but I could see where this would be inconvenient if traveling with a group on separate floors.
The bed was awful! We could feel every spring and the mattress was super thin. The walls and floors are also very thin. The room above us sounded like elephants were playing basketball! We dealt with it until 10:30. I then called and the staff was great. They did call the room and it improved, but we could still hear when they showered and got up and moved. We could also here the room next to us moving around.
Joni at the front desk was very friendly and welcoming. She told me the important info I needed to know for our stay and offered to assist with any problems or questions we had.
They got it right!
My visit was extremely satisfying. I reserved two rooms for a fantasy football draft and NFL game. Our proximity to downtown Cincinnati was surprisingly convenient. The rooms were in immaculate condition! The staff was kind, informative, and helpful. My friends were impressed by the accommodations at such a reasonable price. We were satisfied with the breakfast setup and overall just had a great stay! Kudos to your staff and we hope to use your services very soon again, no matter where we travel.
It was the perfect location for our family visit to the Ark Encounter and the Creation Museum. We appreciated how clean the room. The surrounding area is beautiful.