酒店回复: Muchas gracias por compartir su experiencia con nosotros. Nos alegra saber que encontró nuestro hotel adecuado para familias, que la limpieza estuvo a la altura y que disfrutó de camas cómodas y una estancia sin inconvenientes al viajar con su mascota.Lamentamos sinceramente la falta de personal disponible y las largas esperas que experimentó. Entendemos lo frustrante que puede ser no recibir atención de manera oportuna, y agradecemos que nos lo haga saber para poder reforzar nuestros estándares de servicio y mejorar la eficiencia del equipo.También queremos ofrecerle una disculpa por la cortina dañada en su habitación. Comprendemos lo importante que es contar con luz natural durante el día, y sentimos mucho que esto hiciera su estancia menos confortable. Nuestro equipo de mantenimiento revisará este punto de inmediato para evitar que vuelva a ocurrir.Agradecemos su retroalimentación, ya que nos ayuda a mejorar continuamente. Esperamos tener la oportunidad de darle la bienvenida nuevamente y brindarle una experiencia más cómoda y satisfactoria.
5.0分
家庭亲子
原文
翻译提供方：Google
我非常喜欢这家酒店，强烈推荐。员工非常友好，酒店整体环境也超级棒，干净整洁。
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酒店回复: Thank you so much for sharing your experience with us. We’re delighted to hear that your check-in went smoothly, your room was clean, and you enjoyed our breakfast. It’s wonderful to know that Hampton Inn is your go-to choice when traveling — we truly appreciate your loyalty and trust in our brand.I’m sorry for the inconvenience caused by the limited outlets near the bed. We understand how important it is, especially for families, to have easy access to charging ports for phones, sleep machines, and other devices. Your feedback is very helpful, and we will certainly review options to improve accessibility and functionality in this area.Aside from that, we’re glad everything else went well, and we hope your stay was comfortable and enjoyable overall. We would love to welcome you and your family back on your next trip
5.0分
其他
原文
翻译提供方：Google
非常好
早餐很棒，一切都非常干净，他们总是面带微笑地迎接你。
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酒店回复: Muchísimas gracias por compartir su experiencia con nosotros y por calificarnos con un 10/10. Nos alegra saber que disfrutó de nuestro desayuno, la limpieza del hotel y la amabilidad de nuestro equipo. Recibirle con una sonrisa siempre es un placer.Thank you once again for your kind words — we look forward to welcoming you back for another excellent stay very soon!
5.0分
家庭亲子
原文
翻译提供方：Google
很美丽
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酒店回复: ¡Gracias por su comentario! 🌸Nos alegra mucho saber que le ha parecido bonito nuestro hotel. Esperamos que en su próxima visita podamos sorprenderle aún más y brindarle una experiencia completa y memorable.
4.0分
其他
原文
翻译提供方：Google
好的
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酒店回复: Thank you for taking the time to rate our hotel on your experience with us. We would love to hear more about your stay. We always strive to ensure our guest stays are 100%. Please feel free to contact us direct to further discuss your stay. Thank you for choosing our hotel for your travel needs — we look forward to welcoming you again in the future.
4.0分
商务出差
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Everything went smoothly with check in etc. the rooms were clean. The breakfast was good as well !
We always try to stay at a Hampton Inn whenever we travel because they are typically cleaner and more put together.
The lack of outlets near the bed area was problematic for this family of 4 lol we had sleep machines and phones and one plug on the wall and one plug on the side table that barely worked. But other than that - everything was good
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酒店回复: Thank you so much for taking the time to share your review. We’re delighted to hear that your check-in went smoothly, your room was clean, and that you enjoyed our breakfast. It’s wonderful to know that Hampton Inn is your preferred choice when traveling — we truly appreciate your continued trust in our brand.I’m sorry for the inconvenience caused by the limited outlets near the bed area. We understand how important it is, especially for families, to have ample and accessible charging options for phones, sleep machines, and other devices. Your feedback is extremely helpful, and we will certainly look into ways to improve this for future stays.We’re glad that everything else was positive, and we hope your stay was comfortable and enjoyable overall. We look forward to welcoming you and your family back on your next trip.
3.0分
其他
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Electric room shade was broken and no one was available to repair it so the shade remained in the down position and the room was very dark with minimal lighting fixtures. Also was not aware that the towels were replaced only every other day; had to request a clean set.
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酒店回复: Thank you for taking the time to share your experience with us. I’m very sorry to hear about the inconvenience caused by the broken electric room shade. A dark room with limited lighting is far from ideal, and I apologize that we were unable to repair it during your stay. This is certainly not the level of comfort we strive to provide.I also apologize for the confusion regarding our housekeeping schedule. While our policy includes towel replacement every other day as part of our sustainability efforts, you should never have to go out of your way to request fresh towels when you need them. We appreciate you bringing this to our attention and will ensure our team communicates these details more clearly moving forward.Your feedback is incredibly valuable, as it helps us improve both our service and the overall guest experience. We hope to have the opportunity to welcome you back and provide a stay that is far more comfortable and convenient.
3.0分
其他
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Room could use a refresh. Sliding door to the bathroom wouldn’t stay closed. Toilet paper dispenser kept falling down so that it didn’t hold to well. Breakfast was okay but could use a little variety.
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酒店回复: Thank you for sharing your feedback with us. We truly appreciate you taking the time to let us know about your experience.I’m sorry to hear that your room did not meet expectations and that you encountered issues with the bathroom sliding door and toilet paper dispenser. This is certainly not the level of comfort or functionality we aim to provide, and I apologize for the inconvenience these maintenance concerns caused during your stay. We will be sure to address these items promptly with our engineering team.Thank you as well for your comments regarding breakfast. While I’m glad it was satisfactory, we appreciate your suggestion for more variety and will keep this in mind as we continue to improve our offerings.We value your feedback greatly, as it helps us make meaningful improvements. We hope to have the opportunity to welcome you back for a more seamless and enjoyable stay.
5.0分
其他
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I liked how it wasn’t too far from the boardwalk and the parking was so accommodating. The staff were also friendly and provided needed information for my stay. Overall great experience and would stay here again.
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酒店回复: Thank you so much for your wonderful 10/10 review!We’re delighted to hear that our convenient location near the boardwalk, easy parking, and friendly, helpful staff all contributed to a great stay. It’s especially rewarding to know that you received the information you needed and that your overall experience was enjoyable.We truly appreciate your kind words and would be honored to welcome you back again on your next visit.
5.0分
情侣出游
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Staff were very friendly! Our room and the hotel was very clean and the bed was comfy. We were 20mins from Borgata where the comedy show was we were seeing. Would stay here again.
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酒店回复: Hotel Review Response Helper said:Thank you so much for your wonderful 10/10 review!We’re thrilled to hear that you enjoyed a clean, comfortable room and that our friendly team helped make your stay even more pleasant. It’s great to know our location worked well for your visit to the Borgata for the comedy show—sounds like a fun night out!We truly appreciate your kind words and would be delighted to welcome you back again.
这家酒店很适合家庭入住。但是，员工人手不足；大堂工作人员日夜忙碌，想要得到帮助往往要等很久。
房间的窗帘坏了，所以房间里总是很暗，我们不喜欢这样，白天感觉很压抑。其他方面都很好：床很干净也很舒服。我们带着宠物旅行，没有遇到任何问题。
我非常喜欢这家酒店，强烈推荐。员工非常友好，酒店整体环境也超级棒，干净整洁。
非常好
早餐很棒，一切都非常干净，他们总是面带微笑地迎接你。
很美丽
好的
Everything went smoothly with check in etc. the rooms were clean. The breakfast was good as well !
We always try to stay at a Hampton Inn whenever we travel because they are typically cleaner and more put together.
The lack of outlets near the bed area was problematic for this family of 4 lol we had sleep machines and phones and one plug on the wall and one plug on the side table that barely worked. But other than that - everything was good
Electric room shade was broken and no one was available to repair it so the shade remained in the down position and the room was very dark with minimal lighting fixtures. Also was not aware that the towels were replaced only every other day; had to request a clean set.
Room could use a refresh. Sliding door to the bathroom wouldn’t stay closed. Toilet paper dispenser kept falling down so that it didn’t hold to well. Breakfast was okay but could use a little variety.
I liked how it wasn’t too far from the boardwalk and the parking was so accommodating. The staff were also friendly and provided needed information for my stay. Overall great experience and would stay here again.
Staff were very friendly! Our room and the hotel was very clean and the bed was comfy. We were 20mins from Borgata where the comedy show was we were seeing. Would stay here again.