酒店回复: Justin, I am very sorry to hear about this experience. This is not what we strive for at Moxy in Cherry Creek. If you paid for a breakfast included package through *******, you just have to show the front desk the email that confirms that package was purchased then we can honor that and ensure you are issued complimentary breakfast coupons. I apologize that it seems like this was not how the situation went so again, we do sincerely apologize for this inconenvenience. We hope you give us another chance in the future to redeem ourselves. Otherwise, we do appreciate you taking the time to leave us a review and give us feedback from your stay. We will correct these issues with the appropriate departments.
2.0分
情侣出游
原文
翻译提供方：Google
房间非常小，没有冰箱、微波炉或咖啡机。浴室的灯光很差。
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酒店回复: Patrick, I am very sorry to hear that you had a less than ideal experience at Moxy in Cherry Creek. I apologize that no one made you aware that we can offer a mini fridge in the room at no extra cost. I will provide the feedback to the correct department about the lighting in the bathroom. Moxy brand is based on smaller, economy sized rooms so I apologize that was also not made aware to you before booking or checking in. I appreciate the feedback and we will work with our departments to correct these issues.
3.0分
其他
原文
翻译提供方：Google
没有意见
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酒店回复: Kathleen, I want to thank you for taking the time to leave us a review. I apologize that your stay was not the experience that we strive for. We hope you return to our property so we can give you the experience that we strive for!
5.0分
其他
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Great stay this weekend! Room was spotless and LOVED the Christmas decorations, esp. the ski lift by the elevator.
Thanks for a nice place to land for the weekend.
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酒店回复: Kristie, we want to thank you for taking the time to leave us an excellent review! We are thrilled to hear that you enjoyed your stay with us! We always strive to provide guests with a comfortable, warm welcome at Moxy Denver Cherry Creek. We hope you are able to visit us again in the future!
3.0分
商务出差
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I’ve stayed in this Hotel a few times, love the atmosphere, location and staff.
However, this time, I didn’t choose the Mountain View rooms. My room had view on the back alley with direct bedroom view of another hotel. I had to keep my curtains closed.
During the weekdays, the garbage pickup happens from. 5:30 to 6:30 am, too loud too sleep though it.
Not sure I’ll stay there again
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酒店回复: Yves, thank you for taking the time to leave us a review and give us your feedback! We are glad to hear that you have enjoyed your stay at our property in the past. We do apologize about the trash truck in the mornings as we are unable to change the trash company's schedule and they pickup for our entire alleyway. As you have seen now, our non-mountain view rooms do face into the alleyway. If you would be interested in staying at this property again, we recommend that you book a mountain view room and that will ensure that your room is not in the alleyway. We do appreciate all of your feedback and will work with the appropriate departments to ensure an excellent stay for our guests in the future.
5.0分
其他
Great hotel with super friendly service. Chic yet cozy- just my vibe. Only improvement I would suggest is more comfortable sheets :)
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酒店回复: Megan, thank you so much for taking the time to leave us an excellent review! We are so glad to hear that you enjoyed your stay at our property! We strive for each guest to have a wonderful experience. We appreciate your feedback about our chairs and we will work with the appropriate departments to ensure we can provide the most comfortable experience for our guests! We hope you find an excuse to come back and stay with us again soon!
5.0分
其他
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Friendly staff, the ambience of this place was great. We enjoyed the outside patio area and the complimentary drink at the bar. The room was a little small, but still cozy and clean.
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酒店回复: Yvette, we want to thank you for taking the time to leave us an excellent review! We are so thrilled to hear that you enjoyed your stay with us here at Moxy Denver Cherry Creek! We appreciate your positive feedback on our ambience, staff service, complimentary cocktail and patio area. We hope you find time to return to visit us again soon!
2.0分
情侣出游
Thermostat did not work, nonstop flashing green light, missing TV remote, old scratchy towels, room almost the size of a yurt
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酒店回复: John, I want to sincerely apologize for our HVAC building system failure during your stay. I apologize that your experience at our hotel was less than ideal. We strive to provide a wonderful, easy and fun stay here at Moxy Denver Cherry Creek. We do appreciate your feedback on the quality of the towels and will work with the appropriate departments to ensure our guests have a better quality stay.
房间有点小，但其他一切都很好。
位置极佳，酒吧非常棒。
如果你要把早餐作为*****的附加服务，让我额外付费，那就别再额外收我早餐费了。你什么都没提供，就偷走了我的额外费用。
房间非常小，没有冰箱、微波炉或咖啡机。浴室的灯光很差。
没有意见
Great stay this weekend! Room was spotless and LOVED the Christmas decorations, esp. the ski lift by the elevator.
Thanks for a nice place to land for the weekend.
I’ve stayed in this Hotel a few times, love the atmosphere, location and staff.
However, this time, I didn’t choose the Mountain View rooms. My room had view on the back alley with direct bedroom view of another hotel. I had to keep my curtains closed.
During the weekdays, the garbage pickup happens from. 5:30 to 6:30 am, too loud too sleep though it.
Not sure I’ll stay there again
Great hotel with super friendly service. Chic yet cozy- just my vibe. Only improvement I would suggest is more comfortable sheets :)
Friendly staff, the ambience of this place was great. We enjoyed the outside patio area and the complimentary drink at the bar. The room was a little small, but still cozy and clean.
Thermostat did not work, nonstop flashing green light, missing TV remote, old scratchy towels, room almost the size of a yurt