酒店回复: Thank you for taking the time to complete a review of our hotel. We sincerely apologize for the inconvenience you experience with your cancellation. The issues you mentioned is because you chose a 5-day cancellation policy through *******. you had up to May 3rd to cancel your reservation. you cancelled your reservation on May 9th Day of arrival and that is the reason you were billed the cancellation fee. Thank you again for bringing your concerns to my attention, and we hope you will give us another opportunity to make your stay the best it can be.
The carpet in the bedroom 217 was dirty. If I walked with no shoes on, the bottom of my foot was black.
5.0分
家庭亲子
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The hotel room was very spacious, clean, and comfortable. A decent breakfast was included with a large variety. Our party of four had two rooms on the third floor, a few rooms down from each other. Our only complaint was the noise from the above rooms on the fourth floor. There is basically no insulation or noise barrier in the ceilings. Anytime anyone walked or made any noise above us on the fourth floor, we could hear it. It was loud and didn't provide a lot of sleep for any of us. I recommend trying to get a room on the top floor. If we had a room on the top floor, our stay would have been perfect. As a side note, the hotel requires a payment of $20 upon check-in for damage occurance. They said it's refundable, but I haven't checked my account yet for reimbursement.
卫生：服环境超棒，设施很卫生，服务态度好，住得很舒服
离mgm很近，非常适合
一般般吧 还行
我知道该地区停电以及网络/无线网络中断不在酒店控制范围内，但这确实影响了我们的入住体验，因为我们在酒店休息了一段时间，无法使用酒店服务。
我们房间的浴室里有小虫子……我们已向前台报告。
就房间价格而言，感觉房间质量不达标……
我正在积极争取退款。住宿费已经付了，而且已经全额支付，但当我到达时，他们却取消了预订。这到底是怎么回事？另外，我联系*******退款也经历了一段非常痛苦的过程。我需要立即解决这个问题，但很遗憾，最终没有得到解决。我非常不满意。
酒店详情显示客房设施内有厨房，但酒店管理人员和接待员却说酒店有厨房，但房间里没有。回复太搞笑了。我再也不会相信*******和汉普顿了。体验太差了
前台工作人员非常粗鲁！！！
不
The carpet in the bedroom 217 was dirty. If I walked with no shoes on, the bottom of my foot was black.
The hotel room was very spacious, clean, and comfortable. A decent breakfast was included with a large variety. Our party of four had two rooms on the third floor, a few rooms down from each other. Our only complaint was the noise from the above rooms on the fourth floor. There is basically no insulation or noise barrier in the ceilings. Anytime anyone walked or made any noise above us on the fourth floor, we could hear it. It was loud and didn't provide a lot of sleep for any of us. I recommend trying to get a room on the top floor. If we had a room on the top floor, our stay would have been perfect. As a side note, the hotel requires a payment of $20 upon check-in for damage occurance. They said it's refundable, but I haven't checked my account yet for reimbursement.