Under Construction and this was not indicated at time of reservation, yet still charged high prices; noisy during Contruction.
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酒店回复: Thank you for your feedback. We understand that ongoing property enhancements and maintenance activities may have affected the atmosphere during your visit. These updates are part of our continued efforts to improve the guest experience.Rates reflect a variety of factors including location, amenities, and seasonal demand. We appreciate your perspective and will ensure your comments are noted for future planning.We hope to welcome you again once improvements are complete and provide a more enjoyable environment.
1.0分
商务出差
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Caution due to construction
For being charged over $500 a night this place was under complete construction. Not only were they remodeling multiple floors and hammering, etc.. They were also spray painting white lines around cars in the parking lot and pressure washing the entire time we were there. This was never disclosed and making this reservation and the hotel should’ve taken this into consideration with lower rates and warning customers.
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酒店回复: Thank you for your feedback. We understand that the presence of construction and maintenance work during your stay may have impacted your overall experience. While we strive to maintain and improve our facilities to better serve our guests, we recognize that the timing of such work can be disruptive.We appreciate you bringing this to our attention, and your comments will be shared with the relevant teams for future consideration. Guest satisfaction remains important to us, and we hope to have the opportunity to provide a more seamless experience in the future.
1.0分
家庭亲子
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I left early and was not able to get reimbursed for my 3rd day. I decided to leave after I pulled a staple out of my 3 year old daughter’s foot that was left behind after the ongoing construction.
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酒店回复: Dear Jeffrey,Thank you for your feedback. We sincerely apologize for the experience you had during and after your stay. This is not the experience we hope to provide our guests with, and we regret that it was yours. Please feel free to reach out to us offline so we can further discuss your concerns. We appreciate you bringing this to our attention and hope to regain your confidence in us.
2.0分
商务出差
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There is no open breakfast it’s all behind the bar area and consisted of a muffin or bagel and a piece of fruit. The service is suppose to begin at 0630 but everything was locked up till 0745 or 0800 the Friday before as told by the front desk. If you’re gonna eat early you’re probably gonna go hungry! I was given a Platinum Status Card for a free breakfast due to the kitchen not being open until 0745. I ordered and when I presented the card I was advised that the card only covered the so called free breakfast. Before I could change it over he stated he would take care of it and make it work. I was billed, $26 for the food! The advertisement also shows a pool which there is not. You have to pay $8 a day just to park in their have empty parking lot. The tub faucet leaked, there is no fan in the bathroom so everything gets wet from a hot shower the sink faucet was also hooked up backwards and the toilet was not secured to the floor very good. Very disappointed with this property. Do not recommend! 2.1 stars.
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酒店回复: Dear James,We are deeply sorry for the series of inconveniences you experienced. We are currently renovating our property and regret that the updates have impacted your stay. Your feedback regarding the breakfast times and room maintenance concerns will be addressed for improvement, and we hope you'll consider returning for a more exceptional stay on a future visit.
4.0分
商务出差
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The property is being renovated, so guests must navigate through the construction. The staff and working crews are polite and thoughtful but some inconvenience is unavoidable.
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酒店回复: Dear Jerry,Thank you for taking the time to leave a review. While enhancements can create a few detours, it’s reassuring to know our team handled it with care and consideration. These upgrades are part of a larger vision to elevate our guest experience, and your understanding during the process does not go unnoticed. We appreciated your patience and understanding, and look forward to welcoming you back to Courtyard Oxford in the future.
1.0分
商务出差
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Front desk attendant was very polite and professional. The hotel was a disaster. Massive construction and renovations throughout the hotel. Should have been closed during renovation. Didn’t tell us about the renovation until the day before check in. No access to pool. We will never stay here again. Disgusted the we paid for 2 nights and our check in time was delayed.
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酒店回复: Dear Matthew,While we are making improvements, we never want them to affect our current guests; we sincerely apologize for the inconvenience caused by our renovations. We understand how this impacted your stay and regret that you weren't informed earlier. We appreciate your feedback as we work to improve and hope you will give us another chance once our enhancements are complete.
1.0分
其他
I wasn’t able to get a credit even though the hotel undergoing renovations, pool and other amenities not available for guest use
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酒店回复: Dear Kimberly,Thank you for sharing your experience. We are truly sorry to hear that the ongoing renovations and temporary unavailability of amenities such as the pool affected your stay. While enhancements are made to improve the guest experience, it is our goal to ensure that every stay remains enjoyable and comfortable despite these changes. Your comments will be shared with our management team for review, as we always strive to meet guest expectations better. We hope you consider giving us another opportunity to provide the seamless and relaxing visit you deserve.
5.0分
其他
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I was at first dismayed to see that there was extensive renovating going on at the hotel, because I feared loud construction noise. But I was pleasantly surprised. We got one of the brand new rooms that had just been remodeled and it was very clean and nice. And with the help of the option of a constant AC fan, I had the quietest night I have ever spent in a hotel in my life. Comfy bed too!
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酒店回复: Dear Amy,We're delighted to know your experience at Courtyard Oxford exceeded expectations, and we sincerely appreciate your review. Thank you for highlighting our brand-new, comfortable rooms, designed to offer a peaceful and welcoming stay for all. We look forward to the pleasure of welcoming you back soon.
3.0分
商务出差
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Intensive Remodel underway
This property is undergoing a very intrusive remodeling where all but the third floor is shut down. The elevators are a mess and my room had dirty handprints on all the doors. I was very disappointed that the status of the remodel was downplayed at the time of my reservation. The building is an absolute disaster.,
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酒店回复: Dear Geoffrey,Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced during your stay. This is not the experience we hope to provide our guests with, and we understand how frustrating this must have been for you. Please know that we will review your comments as we consider how best to accommodate our guests during our property enhancements. We appreciate you bringing this to our attention and hope to welcome you back for a better experience.
5.0分
其他
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The location is great! Close to the Square and Oe Miss. We were in town for college orientation so it was great to be right across from campus. The staff were helpful and extremely friendly. Our room was extremely spacious and great for our two teenagers with two TV’s. There was a-lot of construction going on while we were there inside and outside. I understand that’s just part of updating so we were just fine. Would definitely stay again.
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酒店回复: Dear Jennifer,Thank you for sharing your experience. We're so glad our prime location made your college orientation trip more convenient and that being right across from campus added ease to your visit. It's great to know our spacious accommodations worked well for your family and that the team made you feel welcomed throughout your stay. We appreciate your patience with the construction and are happy it didn’t take away from your visit. It was a pleasure having you here, and we’d love to have you back anytime.
Under Construction and this was not indicated at time of reservation, yet still charged high prices; noisy during Contruction.
Caution due to construction
For being charged over $500 a night this place was under complete construction. Not only were they remodeling multiple floors and hammering, etc.. They were also spray painting white lines around cars in the parking lot and pressure washing the entire time we were there. This was never disclosed and making this reservation and the hotel should’ve taken this into consideration with lower rates and warning customers.
I left early and was not able to get reimbursed for my 3rd day. I decided to leave after I pulled a staple out of my 3 year old daughter’s foot that was left behind after the ongoing construction.
There is no open breakfast it’s all behind the bar area and consisted of a muffin or bagel and a piece of fruit. The service is suppose to begin at 0630 but everything was locked up till 0745 or 0800 the Friday before as told by the front desk. If you’re gonna eat early you’re probably gonna go hungry! I was given a Platinum Status Card for a free breakfast due to the kitchen not being open until 0745. I ordered and when I presented the card I was advised that the card only covered the so called free breakfast. Before I could change it over he stated he would take care of it and make it work. I was billed, $26 for the food! The advertisement also shows a pool which there is not. You have to pay $8 a day just to park in their have empty parking lot. The tub faucet leaked, there is no fan in the bathroom so everything gets wet from a hot shower the sink faucet was also hooked up backwards and the toilet was not secured to the floor very good. Very disappointed with this property. Do not recommend! 2.1 stars.
The property is being renovated, so guests must navigate through the construction. The staff and working crews are polite and thoughtful but some inconvenience is unavoidable.
Front desk attendant was very polite and professional. The hotel was a disaster. Massive construction and renovations throughout the hotel. Should have been closed during renovation. Didn’t tell us about the renovation until the day before check in. No access to pool. We will never stay here again. Disgusted the we paid for 2 nights and our check in time was delayed.
I wasn’t able to get a credit even though the hotel undergoing renovations, pool and other amenities not available for guest use
I was at first dismayed to see that there was extensive renovating going on at the hotel, because I feared loud construction noise. But I was pleasantly surprised. We got one of the brand new rooms that had just been remodeled and it was very clean and nice. And with the help of the option of a constant AC fan, I had the quietest night I have ever spent in a hotel in my life. Comfy bed too!
Intensive Remodel underway
This property is undergoing a very intrusive remodeling where all but the third floor is shut down. The elevators are a mess and my room had dirty handprints on all the doors. I was very disappointed that the status of the remodel was downplayed at the time of my reservation. The building is an absolute disaster.,
The location is great! Close to the Square and Oe Miss. We were in town for college orientation so it was great to be right across from campus. The staff were helpful and extremely friendly. Our room was extremely spacious and great for our two teenagers with two TV’s. There was a-lot of construction going on while we were there inside and outside. I understand that’s just part of updating so we were just fine. Would definitely stay again.