酒店回复: Dear Melissa, Thank you for sharing your recent experience with us. I'm truly sorry to hear that your stay with us did not meet your expectations. Please accept our sincerest apologies for the inconvenience and disappointment you encountered.We take guest feedback very seriously, and I assure you that your comments have been shared with the relevant departments so we can address these concerns directly. This is certainly not the standard of service we strive to provide, and I regret that we fell short during your visit.Sincerely,
5.0分
家庭亲子
原文
翻译提供方：Google
这是我们第二次入住这家酒店，而且绝不会是最后一次。客户服务很棒！
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酒店回复: Thank you for the rating. We're glad to hear you've enjoyed your stay!
5.0分
商务出差
原文
翻译提供方：Google
设施干净
房间舒适，地理位置优越
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酒店回复: Thank you so much for your wonderful 10/10 survey rating — we truly appreciate your kind words!We already miss you and can’t wait to welcome you back for your next stay. It was a pleasure having you with us!Until next time,
5.0分
商务出差
The staff was very friendly and helpful. Breakfast was well stocked and the area was clean. The rooms were very clean and comfortable.
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酒店回复: Thank you for the rating and compliments! We're glad to hear you've enjoyed your stay with us!
5.0分
情侣出游
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Easy parking. Close to many restaurants and a movie theater. Rooms are spacious and clean. Bed is comfortable. Staff was very nice. Clean pool. Has a nice little gym. Full breakfast. Good price.
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酒店回复: Thank you so much for your feedback, Tammy! We loved having you stay with us and appreciate your support. See you soon!
2.0分
其他
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Extremely firm check in policy. I was told all visitors must wait until 3 PM. I arrived at 1:30 and asked to check in and they didn’t even offer to let me check in when a room became available; I HAD to wait until 3 PM. I understand the check in time is posted, however this is very rarely ever actually enforced and I’ve never experienced a hotel that wouldn’t allow me to check in when a room became available. The lobby had several people all waiting until 3 PM to check in. The lobby also smells like sewage. I thought it was someone in the first floor bathroom, but it smelled that way both days of my trip. Finally, the comforter on my bed was too warm and I asked for something lighter. The only option they have is another bed sheet. There is no mid-weight blanket.
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酒店回复: Thank you for taking the time to share your feedback. I’m truly sorry to hear that your experience with us did not meet expectations.We understand how frustrating it can be to wait for check-in, especially after a long journey. While our standard check-in time is 3 PM, we strive to accommodate early arrivals whenever possible. I regret that we were unable to do so during your visit and will revisit our front desk communication to ensure we're offering more flexible solutions when rooms become available. I also want to sincerely apologize for the odor you noticed in the lobby. That is certainly not the standard we aim to maintain, and we’ve already reported the issue to our facilities team for investigation and resolution.Regarding your request for lighter bedding, I understand that comfort varies by guest and that the limited options we currently offer didn’t meet your needs. We are exploring additional bedding options to better accommodate a wider range of preferences.Thank you again for your feedback it helps us improve and better serve our guests in the future. I hope we’ll have the opportunity to welcome you back and provide a more comfortable and seamless stay.
酒店很新很不错，位置安静，我已经收藏了这家酒店，如果再来这附近还会选择入住。
网络差，空调吵
这个酒店适合商务出差，酒店环境设施方面都很齐全，房间很大，还是很适合商务出行的，房间里面很整齐、也很干净！看起来装修的也很新，如果能提供入住的欢迎矿泉水在房间里面就更好啦！
酒店一尘不染，泳池很棒，工作一天后可以好好放松。一切都很干净，员工也很友好。
晚上10点30分，火警响了30分钟。大厅里同时有4个人打架。我的卡上又被扣了两笔钱，总计超过500美元，而我的住宿费已经扣完了。还好我的银行拒绝了这笔费用。
这是我们第二次入住这家酒店，而且绝不会是最后一次。客户服务很棒！
设施干净
房间舒适，地理位置优越
The staff was very friendly and helpful. Breakfast was well stocked and the area was clean. The rooms were very clean and comfortable.
Easy parking. Close to many restaurants and a movie theater. Rooms are spacious and clean. Bed is comfortable. Staff was very nice. Clean pool. Has a nice little gym. Full breakfast. Good price.
Extremely firm check in policy. I was told all visitors must wait until 3 PM. I arrived at 1:30 and asked to check in and they didn’t even offer to let me check in when a room became available; I HAD to wait until 3 PM. I understand the check in time is posted, however this is very rarely ever actually enforced and I’ve never experienced a hotel that wouldn’t allow me to check in when a room became available. The lobby had several people all waiting until 3 PM to check in. The lobby also smells like sewage. I thought it was someone in the first floor bathroom, but it smelled that way both days of my trip. Finally, the comforter on my bed was too warm and I asked for something lighter. The only option they have is another bed sheet. There is no mid-weight blanket.