Clean room but things in bathroom broken and needs repair. Room was plain, not cozy. Very spacious, customer service was excellent. Breakfast was sad. Sausage was gross, eggs were obviously from a carton. Nope much fresh fruit or items available.
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酒店回复: Howdy Shayla - we appreciate your feedback. We will look into these issues immediately and do our best to ensure all of our guests have the best possible stay. We do hope that you'll give us another opportunity the next time you're traveling to College Station!
1.0分
其他
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This hotel has a very bad odor. Smells like curry. We could smell it in the car and in our clothes when we left. Pulled up to the hotel and realized it didn’t look like the photos. It's an old hotel and there is an extended stay hotel connected under a different name which isn't disclosed online. I asked for a refund due to the smell and the owner refused. I told him I was going to write a bad review and he said he didn't care. It looked like Ray Charles painted the hotel. No ambiance at all. I would pass on this spot unless you're desperate.
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酒店回复: Howdy Traci - thank you for your review. It is unfortunate to hear that we did not meet your expectations for this recent stay. The hotel is a dual-branded property and does include two separate brands - both a Wingate and a Hawthorn Extended Stay. The two hotels are branded separately for the intent of accommodating varying guest needs. We will not address the inappropriate statement made about the hotel condition, in a public setting. If you wish to discuss in more detail, please reach out to the hotel's General Manager at your convenience.
4.0分
其他
Room was nice and clean, breakfast was good, location was great, most staff were super friendly.
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酒店回复: Howdy Kevin - thank you for your kind words! We are happy to hear that you enjoyed your stay and are especially appreciative of the comments about our friendly staff!
4.0分
其他
First time staying here. It was a good option for the price but not our favorite location.
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酒店回复: Howdy Diane - thank you for your review and we are glad to hear that your stay was great! We hope that your experience will have you consider staying with us again the next time you travel to College Station!
4.0分
家庭亲子
The room was clean and spacious for my wheelchair. The front desk staff was very courteous and accommodating. We will definitely stay there again
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酒店回复: Howdy Kyle - we are glad to hear that you had a great stay! We hope to see you again!
4.0分
家庭亲子
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It was okay, I did really like the waffles! Our room was very clean and so was the first floor. The second floor where we stayed had a strange smell when you came off the elevator. It smelled like mildew or old rancid water. It was nice downstairs but very dated upstairs.
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酒店回复: Howdy Elaine - we appreciate your feedback and please know that we are diligently working to complete some renovation work at the hotel. We hope that you will give us another opportunity the next time you're traveling in College Station!
3.0分
家庭亲子
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Staff was friendly and helpful. The cleaning aspect could be improved. we had dirty/stained bedding, blanket, and pillows. Also repairs to the hotel are needed.
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酒店回复: Hello Raven - we appreciate you taking the time to provide your feedback. We sincerely apologize for delivering a less than satisfactory stay for you and will be sure to share this feedback with our team. We hope that you will give us another opportunity on your future travels to College Station.
4.0分
其他
Breakfast was standard but good! Hotel staff were friendly and helpful. Price was reasonable with a footbal home game scheduled.
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酒店回复: Howdy Jan! We thank you for your review and we are thrilled to hear that you enjoyed our breakfast, your stay, and our staff! We hope that you'll consider us again the next time that you're traveling to College Station!
住得很棒,下次还会再来。
优秀一切都好👍
Clean room but things in bathroom broken and needs repair. Room was plain, not cozy. Very spacious, customer service was excellent. Breakfast was sad. Sausage was gross, eggs were obviously from a carton. Nope much fresh fruit or items available.
This hotel has a very bad odor. Smells like curry. We could smell it in the car and in our clothes when we left. Pulled up to the hotel and realized it didn’t look like the photos. It's an old hotel and there is an extended stay hotel connected under a different name which isn't disclosed online. I asked for a refund due to the smell and the owner refused. I told him I was going to write a bad review and he said he didn't care. It looked like Ray Charles painted the hotel. No ambiance at all. I would pass on this spot unless you're desperate.
Room was nice and clean, breakfast was good, location was great, most staff were super friendly.
First time staying here. It was a good option for the price but not our favorite location.
The room was clean and spacious for my wheelchair. The front desk staff was very courteous and accommodating. We will definitely stay there again
It was okay, I did really like the waffles! Our room was very clean and so was the first floor. The second floor where we stayed had a strange smell when you came off the elevator. It smelled like mildew or old rancid water. It was nice downstairs but very dated upstairs.
Staff was friendly and helpful. The cleaning aspect could be improved. we had dirty/stained bedding, blanket, and pillows. Also repairs to the hotel are needed.
Breakfast was standard but good! Hotel staff were friendly and helpful. Price was reasonable with a footbal home game scheduled.