We would have liked to be able to play w/our pool ball in the pool.
We would have liked to have access through the room TV to hook up our Xbox.
We have enjoyed both of these amenities while staying in other hotels.
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酒店回复: Your feedback about your stay is important to us. We hope to see you again soon.
5.0分
其他
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I used to stay at the more expensive hotels in the near area, but they have started adding extra fees like parking and I decided to try this hotel to see what it is like. I was very impressed and will stay here again when I am in the area on business.
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酒店回复: We're very glad to hear that you enjoyed our location more than others in the area! We look forward to seeing you the next time you're in town.
3.0分
情侣出游
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Fine hotel, good breakfast. We wanted to swim and use the hot tub but there were kids in there for several hours.
Hotels should have a one- or two-hour adults-only period or they will never get to use a service we pay for with hopes to use. I am glad kids get to swim and enjoy, but when they dominate it for 6 hours or more, it’s unfair to others.
The staff didn’t care at all. They seemed bored.
The breakfast folks were very polite, efficient and pleasant. They deserve raises.
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酒店回复: Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites La Vista - Omaha. Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding the pool on your recent visit. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.
4.0分
家庭亲子
Quiet and well kept. Pool was nice. Jets in the hot tub weren't working, but everything else was great. Walking distance to multiple dining options.
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酒店回复: We're very sorry that the hot tub jets were don on your recent stay, however we are glad that you enjoyed the trip and we hope to see you next time.
5.0分
其他
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Family friendly
Fabulous family friendly hotel. Beds comfy, room spacious and clean. Kids loved the pool and the hot tub. We had other plans but the kids could have just spend the weekend at the pool. Thank you!
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酒店回复: We sincerely appreciate and value your feedback as a valued guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon!
5.0分
家庭亲子
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Hotel was very clean! Beds very nice; lots of extra pillows. Breakfast was amazing & had a large variety; dining area large & spread out so you weren’t bumping into others.
Exercise room was small. Only had 1 of each option. So you couldn’t bike or walk at the same time with someone. Hot tub was hot but jets broken and this was why we booked here. Disappointed, wasn’t on website as an issue. The room was very large; we had the King with sleeper sofa and the mattress was too thin! You could feel all the bars painfully so.
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酒店回复: We're glad to hear that you enjoyed your stay with us. I am sorry that the hot tub jets were down and that you found the sofa sleeper to be uncomfortable. I have spoken with our management team and we're getting these issues addressed right away. Thank you for your feedback, we will use it to make changes to improve the comfort for all of our guests in the future.
2.0分
家庭亲子
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While not intending to be overly critical, it is reasonable to assume that guests, particularly those staying at a hotel chain of this caliber, anticipate amenities such as a satisfactory breakfast, a well-maintained pool, and, in many cases, a functional jetted hot tub. During this three-night stay, these expectations were not met. Upon arrival, a notice indicated that the hot tub jets were non-operational. It would have been beneficial to have been informed of this issue during the initial inquiry regarding pool area hours at the front desk. The response received indicated the issue had been ongoing with no estimated resolution timeline. This situation is disappointing, as the availability of a functioning hot tub is a significant factor in enhancing the guest experience. No compensation was offered, nor necessarily one that I could think of for this type of disappointment. Breakfast was pleasant, and the rooms and property seemed safe and clean. Again, I was just so disappointed by the hot tub situation. If this is an amenity that is a must for you, you might want to contact the property ahead of booking, as there are plenty of other hotels of this caliber nearby
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酒店回复: On behalf of our entire team, I would like to apologize for failing to exceed your expectations with the hot tub jets on your recent stay. I'm also sorry about the response you received from the front desk about the matter. The issue with the jets is not an ongoing issue, and they were not broken when you initially called to inquire about the pool area. Unfortunately our local pool repair company was unable to make it out over the weekend but they have been working to get this situation resolved as quickly as possible. Additionally, I am very glad to hear that you enjoyed our breakfast and the cleanliness of our rooms. Please rest assured your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.
3.0分
其他
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The rooms are advertised as suites but, there are not. The room was nice size with 2 full size beds. There is a sitting area with a small sectional. The sleeping and sitting areas are separated by a wall approximately 4-5 feet high thus, there is no privacy at all. There is only one TV, positioned where it can be viewed from either bed and from the sitting area. The breakfast was very good and the staff was highly professional. Lastly, the property appears to be relatively new but, the furniture looked to be second hand.
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酒店回复: On behalf of our entire team, I would like to apologize for failing to exceed your expectations on your recent stay. All of our rooms are considered suites because they have the sitting/living area, unfortunately we do not offer multiple room suites at our location. I have also given your feedback about the in-room furniture to the rest of our management team so that we can make those necessary updates right away. Your satisfaction is important to us as a valued guest, we will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.
5.0分
其他
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Family trip
We took our son’s and daughter’s families to the Omaha zoo, so we decided to stay here. It was great and family-friendly. We had a good breakfast and fun in the pool and hot tub.
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酒店回复: Thank you for taking the time to give us such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Comfort Suites La Vista - Omaha and the services we provide for our valued guests. We are so glad you enjoyed your stay and we look forward to providing you with wonderful accommodations and experiences each time you are in town!
4.0分
朋友出游
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Are stay was very nice — employees very pleasant and helpful — would suggest putting a handicap bar/grab bar inside tub area in bathroom —only thing that got us was the blood stained razor blade imprint in bathroom floor - little freaky —- but overall very nice -great breakfast too
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酒店回复: Hello Sue, First and foremost I would like to apologize for the stain on the bathroom floor. We aim to always have our hotel as clean as possible, whether that be in the lobby or our rooms themself. Hearing that was found is disappointing and rest assured we use reviews like this to make sure we do better in the future. For future stays, we do recommend to bring problems like this to the Front Desk Attendant on duty to help fix the problem. I'm not sure if the room type was available for the dates that you stayed with us but, we do have accessible rooms with bars in the shower/tub as recommended in the review and if you are having trouble finding out if the room type is available to book for future stays we recommend to call us directly to help get you the room to make your stay have as little problems as possible! We thank you for your wonderful comments about our staff as well and we will pass that off to them! We thank you again and hope to see you in the future!
Great room
We would have liked to be able to play w/our pool ball in the pool.
We would have liked to have access through the room TV to hook up our Xbox.
We have enjoyed both of these amenities while staying in other hotels.
I used to stay at the more expensive hotels in the near area, but they have started adding extra fees like parking and I decided to try this hotel to see what it is like. I was very impressed and will stay here again when I am in the area on business.
Fine hotel, good breakfast. We wanted to swim and use the hot tub but there were kids in there for several hours.
Hotels should have a one- or two-hour adults-only period or they will never get to use a service we pay for with hopes to use. I am glad kids get to swim and enjoy, but when they dominate it for 6 hours or more, it’s unfair to others.
The staff didn’t care at all. They seemed bored.
The breakfast folks were very polite, efficient and pleasant. They deserve raises.
Quiet and well kept. Pool was nice. Jets in the hot tub weren't working, but everything else was great. Walking distance to multiple dining options.
Family friendly
Fabulous family friendly hotel. Beds comfy, room spacious and clean. Kids loved the pool and the hot tub. We had other plans but the kids could have just spend the weekend at the pool. Thank you!
Hotel was very clean! Beds very nice; lots of extra pillows. Breakfast was amazing & had a large variety; dining area large & spread out so you weren’t bumping into others.
Exercise room was small. Only had 1 of each option. So you couldn’t bike or walk at the same time with someone. Hot tub was hot but jets broken and this was why we booked here. Disappointed, wasn’t on website as an issue. The room was very large; we had the King with sleeper sofa and the mattress was too thin! You could feel all the bars painfully so.
While not intending to be overly critical, it is reasonable to assume that guests, particularly those staying at a hotel chain of this caliber, anticipate amenities such as a satisfactory breakfast, a well-maintained pool, and, in many cases, a functional jetted hot tub. During this three-night stay, these expectations were not met. Upon arrival, a notice indicated that the hot tub jets were non-operational. It would have been beneficial to have been informed of this issue during the initial inquiry regarding pool area hours at the front desk. The response received indicated the issue had been ongoing with no estimated resolution timeline. This situation is disappointing, as the availability of a functioning hot tub is a significant factor in enhancing the guest experience. No compensation was offered, nor necessarily one that I could think of for this type of disappointment. Breakfast was pleasant, and the rooms and property seemed safe and clean. Again, I was just so disappointed by the hot tub situation. If this is an amenity that is a must for you, you might want to contact the property ahead of booking, as there are plenty of other hotels of this caliber nearby
The rooms are advertised as suites but, there are not. The room was nice size with 2 full size beds. There is a sitting area with a small sectional. The sleeping and sitting areas are separated by a wall approximately 4-5 feet high thus, there is no privacy at all. There is only one TV, positioned where it can be viewed from either bed and from the sitting area. The breakfast was very good and the staff was highly professional. Lastly, the property appears to be relatively new but, the furniture looked to be second hand.
Family trip
We took our son’s and daughter’s families to the Omaha zoo, so we decided to stay here. It was great and family-friendly. We had a good breakfast and fun in the pool and hot tub.
Are stay was very nice — employees very pleasant and helpful — would suggest putting a handicap bar/grab bar inside tub area in bathroom —only thing that got us was the blood stained razor blade imprint in bathroom floor - little freaky —- but overall very nice -great breakfast too