酒店回复: Thank you for taking the time to provide us with valuable feedback regarding your stay. We strive to provide excellent service and accommodations that exceed your expectations. I am very happy to see that we were able to achieve that goal during your stay, that your experience with us was a pleasant one and that our staff was able to make a positive impact on your stay! As service is the only product that we sell, creating rewarding experiences for our guests is why comments of this kind are a “must share” with the management personnel and entire team. Again, thank you so much for your feedback, and we look forward to welcoming you back as a return guest in the near future!
3.0分
商务出差
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My stay was great EXCEPT for the noise. When I arrived in my room, I saw two pair of ear plugs that are left for guests. After coming back from dinner and winding down for the evening, I realized why they offer ear plugs. I was on the 5th floor and the traffic noise was unbearable, loud cars and motorcycles at the traffic light below...I felt sorry for the ones on lower floors. For this reason, I will not be choosing this location again.
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酒店回复: Thank you for your review. We’re so glad you enjoyed your stay overall, and we’re sorry that city noise disrupted your rest. Our downtown location does come with some of the sounds of the city, but many guests find that requesting a higher or quieter side room makes for a much more peaceful experience. We’d love the chance to welcome you back and provide you with a more restful stay next time.
4.0分
家庭亲子
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Clean room, friendly staff, and the breakfast was very good. In our room (213), the bed seemed old and made a noise every time someone turned over. There was a lot of noise from outside that could be heard. Nice that the hotel provided ear plugs.
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酒店回复: Thank you for sharing your experience with us. We’re glad to hear you found your room clean, enjoyed our breakfast, and experienced friendly service from our team. We do apologize for the noise disturbances and the comfort of your bed. Your feedback is very helpful, and we’ll be sharing it with our team to make improvements. We’re pleased you appreciated the ear plugs provided, and we hope to have the chance to welcome you back for a more restful stay in the future.
4.0分
其他
The room was very clean and comfortable upon arrival and amenities all in place.
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酒店回复: Thank you for taking the time to share your valuable feedback! We strive to ensure all of our guests have positive and rewarding experiences, and we are glad to hear this was the case during your stay. We hope to welcome you back anytime you find yourself in the Knoxville area.
4.0分
其他
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I would have rated the stay higher; however, parking in the garage was a nightmare. The parking spaces are very cramped and small. Maneuvering in a full size pick up isn’t easy. And, if there is no parking on the ground floor of the parking garage, DO NOT try to go the above level. We had to go in at an angle going up and the roof of the truck got hung up and scraped coming down. The clearance is 7 feet, but not for a full size 4 door truck
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酒店回复: Thank you for sharing your feedback. We are glad you had an overall positive stay with us.We sincerely apologize for the difficulties you experienced with parking your pickup truck in our garage. We understand how tight spaces and low clearance can be challenging for larger vehicles.To better accommodate guests with bigger vehicles, we do offer an overflow parking lot with more spacious spots. We encourage guests facing parking challenges to let us know upon arrival so we can guide them to this alternative option.We appreciate your comments and will continue working to improve our communication about parking options to ensure a smoother experience for all our guests.Thank you again for your feedback. We look forward to welcoming you back in the future.Best regards
5.0分
情侣出游
Very clean, roomy, easy self parking for $25 (covered and noncovered), very friendly and helpful staff.
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酒店回复: Thank you for taking the time to share your experience. We work diligently to provide excellent services and accommodations to all of our guests, and we are thrilled to hear this was the case for you. We truly hope to welcome you back anytime you find yourself in the Knoxville area!
3.0分
其他
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We were in town moving our daughter into UTK. Several things were broken or damaged inside the room. We were charged an additional fee for parking once we got to the hotel to check. The parking garage is extremely tight and hard to navigate for cross over vehicles and larger.
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酒店回复: Thank you for taking the time to share your feedback regarding your recent stay with us. We truly appreciate your comments, as they help us improve the guest experience and ensure we are meeting expectations.While I’m pleased to hear that our staff made a positive impression, I’m very sorry that your overall stay did not meet the standard we strive to uphold. It is always our goal to provide exceptional service and accommodations, and I regret that we fell short during your visit.I would greatly appreciate it if you could share more details about the maintenance-related issues you encountered. This will allow me to address them directly with our Chief Engineer to ensure they are resolved promptly.Regarding parking, I understand the inconvenience this may have caused. Due to our location in Downtown Knoxville, unfortunately none of the hotels in the area are able to offer free parking. We do make every effort to communicate this on our website prior to booking.Again, thank you for your valuable feedback. We hope to have the opportunity to welcome you back in the future and provide the experience you rightfully expect.Warm regards,Front Desk Supervisor
很不错的酒店。前台美女阳光。
在大学橄榄球赛的周末，酒店前一晚就已经客满，但酒店员工还是非常出色地让我在中午之前入住了。房间干净舒适，睡得很好！早餐不错，所有员工都很乐于助人。
工作人员非常棒，我很喜欢房间。如果把车停在二楼停车场，可以直接进入酒店，这真是太方便了。唯一的问题是深夜交通有点吵。不过我还是会再选择入住的。
这个地方非常好，非常干净，工作人员非常优秀
My stay was great EXCEPT for the noise. When I arrived in my room, I saw two pair of ear plugs that are left for guests. After coming back from dinner and winding down for the evening, I realized why they offer ear plugs. I was on the 5th floor and the traffic noise was unbearable, loud cars and motorcycles at the traffic light below...I felt sorry for the ones on lower floors. For this reason, I will not be choosing this location again.
Clean room, friendly staff, and the breakfast was very good. In our room (213), the bed seemed old and made a noise every time someone turned over. There was a lot of noise from outside that could be heard. Nice that the hotel provided ear plugs.
The room was very clean and comfortable upon arrival and amenities all in place.
I would have rated the stay higher; however, parking in the garage was a nightmare. The parking spaces are very cramped and small. Maneuvering in a full size pick up isn’t easy. And, if there is no parking on the ground floor of the parking garage, DO NOT try to go the above level. We had to go in at an angle going up and the roof of the truck got hung up and scraped coming down. The clearance is 7 feet, but not for a full size 4 door truck
Very clean, roomy, easy self parking for $25 (covered and noncovered), very friendly and helpful staff.
We were in town moving our daughter into UTK. Several things were broken or damaged inside the room. We were charged an additional fee for parking once we got to the hotel to check. The parking garage is extremely tight and hard to navigate for cross over vehicles and larger.