酒店回复: Thank you for sharing your experience with us. We are truly sorry that your stay left you feeling disappointed. Your comments about the condition of the rug, couch, and shower are deeply concerning, and we sincerely apologize that the cleanliness of the room did not reflect the standards we aim to uphold. Every guest should feel at ease in their space, and it is clear we fell short in delivering that sense of comfort.Your note about wiping the floor and discovering how much dirt remained is especially troubling. This level of oversight is not acceptable, and our housekeeping team is reviewing this directly to ensure greater care and consistency in room preparation.We also hear your frustration around coffee access. While breakfast is not included, we are now offering complimentary coffee for all guests in the lobby each morning during breakfast hours. We hope this added touch helps make mornings a little more welcoming for those staying with us.Thank you again for your thoughtful and honest feedback. We are truly sorry that your stay did not reflect the quality you expected, and we would welcome the opportunity to offer a more comfortable and cared-for experience in the future.
酒店回复: Thank you for sharing your experience in such honest detail. What you described does not reflect the level of hospitality we strive to offer, and we are genuinely sorry for the frustration, discomfort, and lack of clarity you encountered.Your feedback about the interaction with our front desk team is deeply concerning. Regardless of transitions or system changes, every guest deserves to be treated with respect, empathy, and professionalism. We sincerely regret that this was not your experience and that requests as simple as extra towels were met with anything other than helpfulness. This is being addressed directly with our team.The issue regarding unexplained charges is also troubling, and we would very much like the opportunity to look into this further and resolve it for you. Please feel welcome to reach out to us directly so we may assist.Your comments about the lack of clear information on the pool and basic amenities are also well noted. Especially in extreme heat, guests should never have to guess whether key amenities are available or operational.We are grateful you took the time to share all of this with us, and we hope to have the opportunity to welcome you back in the future, so you may experience the level of care and hospitality we are committed to providing.
酒店回复: Thank you for taking the time to share your feedback about your recent stay, James. We are very sorry to hear that our property did not meet your expectations. We work very hard to maintain our hotel and ensure we provide a warm, welcoming, and comfortable experience for all guests. Please don’t hesitate to reach out to the hotel directly if you would like to discuss this issue further with a member of our management team. Thank you for your feedback.
2.0分
其他
Ridiculous
Pathetic to have to pay for parking a motorcycle. And pay for breakfast. On top of an expensive room.
Will not be returning.
5.0分
其他
The hotel has been renovated and is just lovely. The room was very quiet and spacious. My only recommendation is that they put a towel hook in the bathroom.
5.0分
其他
It was a one night stay passing through town, it was in a great location lots of restaurants around in walking distance.
2.0分
其他
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Room service
Great location , front office and restaurant staff very friendly , room had leftover peanut shells on the floor, requested room service and no one ever showed to clean the room,
3.0分
其他
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Checked into room and went to take a shower. No hot water. Was told boiler broke and they “didn’t know which rooms it impacted”. Did not offer to move us. Not offered anything by way of compensation because we reserved through a third party.
Clear communication upon check in would have gone a long way. There were 3 people at the desk for check in. With something as significant as no hot water, staff could have been checking rooms and blocking off any without. Or at least let guests know immediately so they can check and determine if they prefer a different room.
周边空矿，不过那边都是这样的
前台服务很好，但是酒吧服务太差了。
房间脏乱不堪
房间很宽敞，但住起来不太舒服，而且感觉一切都有点脏。客厅的地毯显然很旧，而且已经打结了。我可不想让我的孩子躺在上面。沙发也很旧很脏，非常不舒服。淋浴间的地板上有“污渍”般的污垢痕迹。看来用清洁剂好好擦一下就能解决。我们把咖啡洒在地板上了，擦干净后才去擦地板，结果发现毛巾上沾满了黑色的污垢。真是让我恶心。酒店不含早餐，预订时我们就知道了，但楼下甚至连咖啡都没有。如果我想喝咖啡，他们告诉我每杯要2美元。我再也不会住这里了。我对希尔顿酒店的期望更高。
前台工作人员令人极其失望——既不乐于助人，又傲慢无礼，而且非常粗鲁。我们要求加毛巾和浴巾时，却遭到了讽刺性的评价，说他们是洁癖患者，不肯收我们脏毛巾。他们还收取了超过100美元的保留费，却没有任何解释，而且这个问题至今仍未解决。
如果可以给前台工作人员打负分，我一定会打——他们的态度让人一进门就感到不舒服。可惜，有这种感觉的不止我们。我知道他们可能正在处理系统变更和过渡，这可以理解，但即使是最简单的细节——比如泳池开放时间和泳池是否正常运营——也都不清楚或有误。考虑到当时气温高达102华氏度（约40摄氏度），泳池必须开放并正常运营，但这些信息却不可靠。日落美景。
这是我多年来最糟糕的一次住宿
付了房费后，我收到通知说游泳池暂停使用两周。然后发现我的窗户上盖着塑料布，而且大楼的一半都在施工。制冰机坏了，库雷格也坏了，房间里奇怪的电路短路导致手机充电器无法充电，除非你整夜开着房间的灯。他们告诉我说我可以享受餐饮八折优惠，但他们没有给我退款，还让我到大堂去拿他们说应该在我房间里的菜单。简直是噩梦。
Ridiculous
Pathetic to have to pay for parking a motorcycle. And pay for breakfast. On top of an expensive room.
Will not be returning.
The hotel has been renovated and is just lovely. The room was very quiet and spacious. My only recommendation is that they put a towel hook in the bathroom.
It was a one night stay passing through town, it was in a great location lots of restaurants around in walking distance.
Room service
Great location , front office and restaurant staff very friendly , room had leftover peanut shells on the floor, requested room service and no one ever showed to clean the room,
Checked into room and went to take a shower. No hot water. Was told boiler broke and they “didn’t know which rooms it impacted”. Did not offer to move us. Not offered anything by way of compensation because we reserved through a third party.
Clear communication upon check in would have gone a long way. There were 3 people at the desk for check in. With something as significant as no hot water, staff could have been checking rooms and blocking off any without. Or at least let guests know immediately so they can check and determine if they prefer a different room.