Very clean, friendly staff, minimalist style, very cozy, full size refrigerator, and kitchenette with stove top, microwave, cutting space, sink, cabinet space, very nice.
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酒店回复: Thank you so much, Jeffery, for taking time to leave us a review! We enjoyed having you and appreciate your kind words! We hope to see you next time you're in the area! Have a wonderful day and happy holidays!
1.0分
其他
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I was only here for a very short stay, the staff is friendly enough, and I just got back from a Halloween wedding. I checked in late when I got here and I have to leave very early for a funeral. I walked in and there was a cockroach crawling over my dress for tomorrow. I'm going to check for bed bugs too, and make sure I don't have any more cockroaches in my bags so I don't bring anything home with me. The second floor kind of smells like **** too. So I would definitely give this place only a star. We also have to take our own trash with us, isn't that is what I pay them for? This place is kind of low class and grossed me out so I won't be staying here again. I also left early. I would go ahead and just spring for a better hotel and not stay here.
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酒店回复: Thank you, Angela, for taking the time to leave a review. I apologize for the inconvenience you had during your stay. Thank you for making us aware of the issue as we could it taken care of right away! We are an economy extended stay hotel which is why you are responsible for taking out your own trash and such. Most people that stay are here for 7+ days. I am sorry you didn't have a great experience but if you are ever in the area, we would love for you to give us an opportunity to redeem ourselves. I hope you still enjoyed your time for the wedding and you have a wonderful day!
1.0分
其他
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WoodSpring Suites in Ankeny
I went to this hotel and found the lobby shutter closed at 6PM, call the guy and he provided a room which was not ready, dirty, smelled every where. I decided not to stay as I did not feel safe and left the Hotel.
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酒店回复: Thank you for taking the time to leave a review, Archanendu. I apologize for the issues you had when you checked in. Unfortunately, we are not like a regular hotel and we have office hours. You came right after the desk closed. We do have the phone on the wall and the signs stating the office hours. I apologize if this was misleading in any way. We try our hardest to provide a clean, safe environment for our guests. We would have happily moved you to another room. I apologize for the issues during your stay and hope you give us an opportunity to redeem ourselves.
4.0分
其他
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Parking was good. Is not secured 24 hours like the building says outside. And you have to take your own trash out otherwise its a $50 charge if you dont. The building needs to be cleaned better, like walls wiped down, floor mopped, elevator cleaned badly.
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酒店回复: Thank you, Ben, for taking the time to leave a review! We appreciate your feedback and I will make sure to talk with my team! I hope you enjoyed your trip and we hope to see you back if you are in the area again!
5.0分
其他
Some type of disturbance, some guy yelling and swearing. It happened again twice during the night.
5.0分
其他
You could tell it's an older building, but it was clean and the staff were really friendly.
1.0分
情侣出游
Room door open when we got there and smelled like someone had been smoking in it.
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酒店回复: Thank you for taking the time to leave a review. I would like to apologize that your door was open when you arrived. I looked up your reservation and it looks like you booked a smoking room. We only allow smoking on the top floor of our hotel and you were in a smoking room which explains the smell. I am sorry you had a bad experience. I hope we can make it up the next time you are in town!
5.0分
家庭亲子
Clean and quiet and lots of help something was wrong with the bed and they came right away to solve the issue
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酒店回复: Thank you Eric for taking time to leave a review! I am happy to hear you enjoyed your sty and staff was quick to respond to issues. I apologize you had those. We hope to see you again when you are in the area.
3.0分
其他
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I tricked in just after midnight. The night staff was great got me a room quickly and I was very tired and ready for that. Unfortunately internet was down I could not check weather for my travels. My room was just over 60° I had to open windows to try to warm it up to be comfortable. The bed was just worn out, we're a person might sit to get out of bed the springs just collapsed right now to the frame. Trying to take a shower in the morning in the diverter was next to impossible to pull up, barely getting water out of the shower head. Hoping this room was just a glitch the staff seemed great and the property was very clean. If I wasn't in such a rush to continue I travel as I would have taken a little more time to talk to the staff, I believe they would have been very helpful.
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酒店回复: Thank you William, for taking the time to leave a review! I apologize for the issues you experienced during your stay with us. I gave the concerns you had to my maintenance team and they got those items resolved. I hope you still got to enjoy your trip and you think of us if you are ever in the area again!
1.0分
情侣出游
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Didn’t stay because I put in the date to stay but when I went to confirm the date got bumped up to the next night and so I went to change/cancel the reservation and they wouldn’t let me so had to pay for the night even though I didn’t even stay there! Will never book there again!! Not very accommodating!!
Very clean, friendly staff, minimalist style, very cozy, full size refrigerator, and kitchenette with stove top, microwave, cutting space, sink, cabinet space, very nice.
I was only here for a very short stay, the staff is friendly enough, and I just got back from a Halloween wedding. I checked in late when I got here and I have to leave very early for a funeral. I walked in and there was a cockroach crawling over my dress for tomorrow. I'm going to check for bed bugs too, and make sure I don't have any more cockroaches in my bags so I don't bring anything home with me. The second floor kind of smells like **** too. So I would definitely give this place only a star. We also have to take our own trash with us, isn't that is what I pay them for? This place is kind of low class and grossed me out so I won't be staying here again. I also left early. I would go ahead and just spring for a better hotel and not stay here.
WoodSpring Suites in Ankeny
I went to this hotel and found the lobby shutter closed at 6PM, call the guy and he provided a room which was not ready, dirty, smelled every where. I decided not to stay as I did not feel safe and left the Hotel.
Parking was good. Is not secured 24 hours like the building says outside. And you have to take your own trash out otherwise its a $50 charge if you dont. The building needs to be cleaned better, like walls wiped down, floor mopped, elevator cleaned badly.
Some type of disturbance, some guy yelling and swearing. It happened again twice during the night.
You could tell it's an older building, but it was clean and the staff were really friendly.
Room door open when we got there and smelled like someone had been smoking in it.
Clean and quiet and lots of help something was wrong with the bed and they came right away to solve the issue
I tricked in just after midnight. The night staff was great got me a room quickly and I was very tired and ready for that. Unfortunately internet was down I could not check weather for my travels. My room was just over 60° I had to open windows to try to warm it up to be comfortable. The bed was just worn out, we're a person might sit to get out of bed the springs just collapsed right now to the frame. Trying to take a shower in the morning in the diverter was next to impossible to pull up, barely getting water out of the shower head. Hoping this room was just a glitch the staff seemed great and the property was very clean. If I wasn't in such a rush to continue I travel as I would have taken a little more time to talk to the staff, I believe they would have been very helpful.
Didn’t stay because I put in the date to stay but when I went to confirm the date got bumped up to the next night and so I went to change/cancel the reservation and they wouldn’t let me so had to pay for the night even though I didn’t even stay there! Will never book there again!! Not very accommodating!!