Ice machine on our floor was not operational. We were there 3 nights we received extra towels only 1. The breakfast had a reasonable selection the first morning...the next morning there was no juice...no milk...no eggs...the third morning they ran out of waffle mix.
The lock on the end door of the property that was supposed to be opened with the key card was completely broken...so the property is not secure.
We stayed at the property over 5 years ago...we will NOT be returning.
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酒店回复: Dear Jonathan,We sincerely apologize for the issues you experienced during your stay. The concerns you raised regarding the ice machine, towels, breakfast, and property security are unacceptable, and your feedback has been shared with our management, housekeeping, and maintenance teams for immediate review. Guest comfort and safety are our top priorities, and we regret that your experience fell short of expectations. We appreciate your input and will use it to make improvements.Sincerely,Management Team
4.0分
情侣出游
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The room smelled musty when we first arrived, we needed to crank the a/c to move the air around. Carpet felt gritty, maybe needed a deep clean and tile floor in bathroom was sticky. The gal downstairs during check in was great!
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酒店回复: Dear Jerry,Thank you for sharing your feedback. We’re glad to hear that our front desk staff made a positive impression during check-in. We sincerely apologize for the musty smell, carpet condition, and sticky bathroom floor you encountered. Your comments have been shared with our housekeeping and maintenance teams to help improve our guest experience. We appreciate your input and hope to provide a more comfortable stay in the future.Best Regards,Management Team
1.0分
其他
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My son called it the ****** room
We are local and just needed a place to stay while a fix was happening at home. When we get there we had to pay a $200 deposit for being local, due to locals allegedly trashing rooms. Well, I would advise using the $200 deposits you keep to actually fix the trashed rooms because they clearly aren’t. First room we were in had no mini fridge, broken phone chord, beaten up counters, nasty shower, bodily fluid stains on all chairs, what looked like blood marks on curtains… if I was certain I’d get my money back and weren’t tired we would have left. They did put us in new room which all around was better. Until lights went off and I woke up once, turned on light and found small roaches around the coffee maker. Staff was super nice and helpful, particularly at front desk. But management needs to do better allocating funds for maintenance and cleanliness. It was worse than any super 8 experience from my early 20s in the late 1900s. Don’t stay in room 307
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酒店回复: Dear Willa,Thank you for sharing your feedback. We sincerely apologize for the serious issues you experienced in your initial room and for any discomfort caused during your stay. We’re glad our staff was able to assist you and provide a better room, but your comments regarding cleanliness and maintenance are concerning and have been shared with our management and housekeeping teams for immediate review. Guest comfort, safety, and cleanliness are our top priorities, and we appreciate your input as we work to make the necessary improvements.Sincerely,Management Team
3.0分
其他
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Bed was fantastic. Night staff was very friendly and courteous. Breakfast was below par. at 8:30 AM food trays were empty and never refilled. When we asked the staff for attention to the food they did not respond and just stood around. Day staff was unfriendly and unproductive. It was an overnight stay while traveling so it was ok for the night but not worth $122.00.
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酒店回复: Dear John,Thank you for sharing your feedback. We’re glad to hear that you found the bed comfortable and that our night staff was friendly and courteous. We sincerely apologize for the issues you experienced with breakfast service and the day staff, and your comments have been shared with our team to help improve both service and guest experience. We appreciate your input and hope to provide a better stay in the future.Best Regards,Management Team
3.0分
其他
The bathroom shower door hinges weree rusting and gross, the dresser had chunk missing. The desk had trim tore off.
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酒店回复: Dear Veronica,Thank you for taking the time to share your feedback. We sincerely apologize for the condition of the bathroom shower door hinges, dresser, and desk in your room. This is not the standard we strive to provide, and your comments have been shared with our maintenance team so these issues can be corrected promptly. We appreciate you bringing this to our attention, as it helps us improve the quality of our guest experience. We hope you will consider giving us another opportunity to provide you with a much better stay in the future.Best Regards,Management Team
3.0分
其他
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Good if they can fix some issues
It is a nice hotel with interior entry. It was quite. There were not many guests. For some reason, however, we were put in a room that had a wet carpet (a big area was wet). We did not switch rooms because we did not notice until we were settled in. Also, they need to be more attentive to the breakfast so that guests don't have to wait 20 minutes for food items to be replenished.
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酒店回复: Dear Denny,Thank you for taking the time to share your feedback. While we’re glad you found our hotel quiet and comfortable, we sincerely apologize for the inconvenience caused by the wet carpet in your room. This is certainly not the experience we want for our guests, and we will be addressing this immediately with our housekeeping and maintenance teams. We also appreciate your comments regarding breakfast service. Your feedback will help us improve attentiveness so food items are replenished promptly without delays.Best Regards,Management Team
3.0分
其他
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It was ok, not horrible but not fantastic
Bed was comfy, lots of good options on the TV. The poor lady at the desk was seemingly the only one working for making the breakfast and at the front counter so it was hard to get service because she was spread too thin. I'd say more a management issue than anything else. But overall not bad. First room the AC was out so they moved me. First room had a smell too...second one did as well but not as bad. Not horrible, just odd. For the price though you can't expect the lap of luxury 😂
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酒店回复: Dear Scott,Thank you for taking the time to share your experience. We’re glad to hear you found the bed comfortable and enjoyed the TV options, but we sincerely apologize for the challenges you faced. We regret the inconvenience with the AC, room odor, and the difficulty in receiving service due to our staff being stretched thin. We agree this is more of a management concern, and we are working to ensure our team is better supported so guests receive the attention they deserve.Sincerely,Management Team
5.0分
家庭亲子
The property was very clean. The staff were nice and extremely helpful. The area was near everything that my family needed.
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酒店回复: Dear Theren,Thank you for your kind feedback! We’re delighted to hear that you found our property clean, our staff helpful, and the location convenient for your family’s needs. We look forward to welcoming you back for another great stay in the future.Best Regards,Management Team
1.0分
商务出差
Stained mattress, ripped curtains, smelled like cigarettes and animals, and sleeper sofa was a chair in the corner.
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酒店回复: Dear Ashley,Thank you for sharing your feedback. We sincerely apologize for the condition of the room and the issues you encountered, including the mattress, curtains, odors, and sleeper sofa. This does not meet the standards we strive to provide our guests, and we will be addressing these concerns immediately with our housekeeping and maintenance teams. Your comments are valuable to us as we work to improve, and we hope you might consider giving us another opportunity to provide a much better experience in the future.Sincerely,Management Team
3.0分
其他
The room 223 has a dripping shower head. The shower stall is in need of repair. Really the whole room needs an update. The bed was very good.
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酒店回复: Dear Renee,Thank you for sharing your feedback. We’re glad to hear that you found the bed comfortable. We sincerely apologize for the issues you experienced with the shower and the overall condition of the room. Your comments are important to us and will be shared with our maintenance and management teams as we continue to update and improve our rooms. We appreciate your stay and hope to provide a better experience on your next visit.Best Regards,Management Team
Ice machine on our floor was not operational. We were there 3 nights we received extra towels only 1. The breakfast had a reasonable selection the first morning...the next morning there was no juice...no milk...no eggs...the third morning they ran out of waffle mix.
The lock on the end door of the property that was supposed to be opened with the key card was completely broken...so the property is not secure.
We stayed at the property over 5 years ago...we will NOT be returning.
The room smelled musty when we first arrived, we needed to crank the a/c to move the air around. Carpet felt gritty, maybe needed a deep clean and tile floor in bathroom was sticky. The gal downstairs during check in was great!
My son called it the ****** room
We are local and just needed a place to stay while a fix was happening at home. When we get there we had to pay a $200 deposit for being local, due to locals allegedly trashing rooms. Well, I would advise using the $200 deposits you keep to actually fix the trashed rooms because they clearly aren’t. First room we were in had no mini fridge, broken phone chord, beaten up counters, nasty shower, bodily fluid stains on all chairs, what looked like blood marks on curtains… if I was certain I’d get my money back and weren’t tired we would have left. They did put us in new room which all around was better. Until lights went off and I woke up once, turned on light and found small roaches around the coffee maker. Staff was super nice and helpful, particularly at front desk. But management needs to do better allocating funds for maintenance and cleanliness. It was worse than any super 8 experience from my early 20s in the late 1900s. Don’t stay in room 307
Bed was fantastic. Night staff was very friendly and courteous. Breakfast was below par. at 8:30 AM food trays were empty and never refilled. When we asked the staff for attention to the food they did not respond and just stood around. Day staff was unfriendly and unproductive. It was an overnight stay while traveling so it was ok for the night but not worth $122.00.
The bathroom shower door hinges weree rusting and gross, the dresser had chunk missing. The desk had trim tore off.
Good if they can fix some issues
It is a nice hotel with interior entry. It was quite. There were not many guests. For some reason, however, we were put in a room that had a wet carpet (a big area was wet). We did not switch rooms because we did not notice until we were settled in. Also, they need to be more attentive to the breakfast so that guests don't have to wait 20 minutes for food items to be replenished.
It was ok, not horrible but not fantastic
Bed was comfy, lots of good options on the TV. The poor lady at the desk was seemingly the only one working for making the breakfast and at the front counter so it was hard to get service because she was spread too thin. I'd say more a management issue than anything else. But overall not bad. First room the AC was out so they moved me. First room had a smell too...second one did as well but not as bad. Not horrible, just odd. For the price though you can't expect the lap of luxury 😂
The property was very clean. The staff were nice and extremely helpful. The area was near everything that my family needed.
Stained mattress, ripped curtains, smelled like cigarettes and animals, and sleeper sofa was a chair in the corner.
The room 223 has a dripping shower head. The shower stall is in need of repair. Really the whole room needs an update. The bed was very good.