Very nice! Clean large room with a nice bathroom. Breakfast was wonderful. Eggs, sausage, biscuits and gravel, waffles and more!
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酒店回复: Dear Julie,Thank you for your wonderful feedback! We’re glad you enjoyed the spacious, clean room and our breakfast selection. Your kind words mean a lot to our team, and we look forward to hosting you again soon.Best regards,Management Team
3.0分
其他
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The staff was very helpful. But we had to change rooms twice to get a room that had a refrigerator that worked and a door that actually locked.
worked and a toilet seat that wasn't broken or a door that locked
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酒店回复: Dear Cindy,Thank you for your feedback and for recognizing our helpful staff. We apologize for the inconvenience of having to change rooms more than once. While equipment issues can arise, they should be resolved before arrival, and we regret the disruption this caused. We appreciate you sharing this so we can strengthen our room inspection processes.Sincerely,Management Team
5.0分
其他
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The hotel was clean, front desk personnel were friendly, breakfast had a variety of hot and cold choices, beds were comfortable. The only complaints were the main light in the bathroom wasn't working and the bathtub was extremely slippery with no grippers or mat.
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酒店回复: Dear Linda,Thank you for sharing your detailed feedback. We’re pleased to hear you enjoyed our clean rooms, friendly service, and breakfast options. We sincerely apologize for the bathroom light issue and the slippery tub. Your comments have been noted for immediate attention. We appreciate your understanding and hope to host you again for an even better experience.Best regards,Management Team
3.0分
其他
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The room could use a deep clean. I saw a bug in the bathroom. I reserved a double room and they only had a king. We used the pull out but we had to go back down the get the bedding by for it.
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酒店回复: Dear Marsha,Thank you for sharing your feedback. We’re truly sorry for the inconvenience you experienced with your room assignment and cleanliness. This is not the standard we strive to maintain, and your comments will be shared with our housekeeping and front desk teams to ensure better preparation and attention to detail moving forward.Sincerely,Management Team
3.0分
家庭亲子
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Property itself was clean and I felt secure. However there were several little things that made our stay a little disappointing. There was no water for guests. There was a hot/cold dispenser in the lobby but it wasn’t working. There was another on the counter in the breakfast area with the tea/coffee but it also was empty. The shampoo dispenser in our room was also empty and there weren’t enough towels in the bathroom. It just felt like the small details were overlooked and what could have been a decent stay was disappointing.
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酒店回复: Dear Lydia,Thank you for taking the time to share your experience. While we’re glad you felt comfortable and secure during your stay, we sincerely apologize for the missed details that affected your overall impression. Your feedback about the amenities and room supplies is valuable, and our team will work to ensure these essentials are always properly stocked and maintained.Sincerely,Management Team
2.0分
其他
Door to the room was difficult to secure. Ice maker in the hall made loud beeping noise. Tv was busted. Phone didn’t work in the room.
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酒店回复: Dear Ian,Thank you for sharing your concerns. We’re very sorry to hear about the issues you encountered with the door, TV, and phone, as well as the noise from the ice maker. This is certainly not the experience we want for our guests, and your feedback will be reviewed by our maintenance team to ensure these matters are resolved promptly.Sincerely,Management Team
3.0分
家庭亲子
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Ice machine on our floor was not operational. We were there 3 nights we received extra towels only 1. The breakfast had a reasonable selection the first morning...the next morning there was no juice...no milk...no eggs...the third morning they ran out of waffle mix.
The lock on the end door of the property that was supposed to be opened with the key card was completely broken...so the property is not secure.
We stayed at the property over 5 years ago...we will NOT be returning.
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酒店回复: Dear Jonathan,We sincerely apologize for the issues you experienced during your stay. The concerns you raised regarding the ice machine, towels, breakfast, and property security are unacceptable, and your feedback has been shared with our management, housekeeping, and maintenance teams for immediate review. Guest comfort and safety are our top priorities, and we regret that your experience fell short of expectations. We appreciate your input and will use it to make improvements.Sincerely,Management Team
1.0分
其他
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Roaches, wet floor, & stained beds
Where do I start?!? The room smelled of very strong deodorizer and the floor was moist. Wet enough that our socks were damp when we took them off. There were several roaches killed in the room and several that escaped us. The pull out sofa had a very large brown/ with mold stains that we requested to get a new one. The front desk employee apologized and said they are no other rooms and gave us two mattress protectors to place over the mattress. After an hour of sanitizing and dressing the bed, we turned on the TV and there was a large line through the picture. By 8 am the breakfast was basically empty. No drinks, syrup was empty, whatever was hot was empty. There were no employees at the desk to notify. We eventually gave up and packed to leave. When we came down to check out there was still no one at the desk.
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酒店回复: Dear Kimberly,We sincerely apologize for the multiple issues you experienced during your stay. The cleanliness, maintenance, and service concerns you described, including the roaches, wet floors, stained bedding, and breakfast shortages, are unacceptable and not reflective of our standards. Your feedback has been shared with our management, housekeeping, and maintenance teams for immediate action. Guest comfort and safety are our top priorities, and we regret that we fell short during your visit. We appreciate your input and will work diligently to address these concerns.Sincerely,Management Team
2.0分
其他
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Very Disappointed
Very disappointed. Elderly father, myself and son traveled to TN. Arrived and told they overbooked and tried to put the 3 of us in a room with a full size bed and couch. Had booked and confirmed a room with 2 King Beds. After discussing our situation with the attendant she gave us a room with 2 full size beds. Still not what we paid for or confirmed but had no other choice or option. There was also mold in the bathroom. Would have given 1 star but at least the breakfast was well done.
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酒店回复: Dear Charles,We sincerely apologize for the issues you encountered during your stay. The overbooking situation and the room not matching your reservation were unacceptable, and the concerns you raised about mold in the bathroom are very serious. We’re glad you found the breakfast satisfactory, but your feedback regarding your overall experience has been shared with our management and housekeeping teams for immediate review. Guest comfort and satisfaction are our top priorities, and we appreciate your input as we work to improve our services.Sincerely,Management Team
4.0分
情侣出游
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The room smelled musty when we first arrived, we needed to crank the a/c to move the air around. Carpet felt gritty, maybe needed a deep clean and tile floor in bathroom was sticky. The gal downstairs during check in was great!
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酒店回复: Dear Jerry,Thank you for sharing your feedback. We’re glad to hear that our front desk staff made a positive impression during check-in. We sincerely apologize for the musty smell, carpet condition, and sticky bathroom floor you encountered. Your comments have been shared with our housekeeping and maintenance teams to help improve our guest experience. We appreciate your input and hope to provide a more comfortable stay in the future.Best Regards,Management Team
Very nice! Clean large room with a nice bathroom. Breakfast was wonderful. Eggs, sausage, biscuits and gravel, waffles and more!
The staff was very helpful. But we had to change rooms twice to get a room that had a refrigerator that worked and a door that actually locked.
worked and a toilet seat that wasn't broken or a door that locked
The hotel was clean, front desk personnel were friendly, breakfast had a variety of hot and cold choices, beds were comfortable. The only complaints were the main light in the bathroom wasn't working and the bathtub was extremely slippery with no grippers or mat.
The room could use a deep clean. I saw a bug in the bathroom. I reserved a double room and they only had a king. We used the pull out but we had to go back down the get the bedding by for it.
Property itself was clean and I felt secure. However there were several little things that made our stay a little disappointing. There was no water for guests. There was a hot/cold dispenser in the lobby but it wasn’t working. There was another on the counter in the breakfast area with the tea/coffee but it also was empty. The shampoo dispenser in our room was also empty and there weren’t enough towels in the bathroom. It just felt like the small details were overlooked and what could have been a decent stay was disappointing.
Door to the room was difficult to secure. Ice maker in the hall made loud beeping noise. Tv was busted. Phone didn’t work in the room.
Ice machine on our floor was not operational. We were there 3 nights we received extra towels only 1. The breakfast had a reasonable selection the first morning...the next morning there was no juice...no milk...no eggs...the third morning they ran out of waffle mix.
The lock on the end door of the property that was supposed to be opened with the key card was completely broken...so the property is not secure.
We stayed at the property over 5 years ago...we will NOT be returning.
Roaches, wet floor, & stained beds
Where do I start?!? The room smelled of very strong deodorizer and the floor was moist. Wet enough that our socks were damp when we took them off. There were several roaches killed in the room and several that escaped us. The pull out sofa had a very large brown/ with mold stains that we requested to get a new one. The front desk employee apologized and said they are no other rooms and gave us two mattress protectors to place over the mattress. After an hour of sanitizing and dressing the bed, we turned on the TV and there was a large line through the picture. By 8 am the breakfast was basically empty. No drinks, syrup was empty, whatever was hot was empty. There were no employees at the desk to notify. We eventually gave up and packed to leave. When we came down to check out there was still no one at the desk.
Very Disappointed
Very disappointed. Elderly father, myself and son traveled to TN. Arrived and told they overbooked and tried to put the 3 of us in a room with a full size bed and couch. Had booked and confirmed a room with 2 King Beds. After discussing our situation with the attendant she gave us a room with 2 full size beds. Still not what we paid for or confirmed but had no other choice or option. There was also mold in the bathroom. Would have given 1 star but at least the breakfast was well done.
The room smelled musty when we first arrived, we needed to crank the a/c to move the air around. Carpet felt gritty, maybe needed a deep clean and tile floor in bathroom was sticky. The gal downstairs during check in was great!