酒店回复: Thank you for the wonderful review and thank you for staying with us. Hope to see you again soon.
2.0分
情侣出游
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Let me start this by saying I don't normally give a bad review to anyone. This time however I am breaking my tradition for the following reasons. My wife and i booked the hotel as it was closest to where my son was getting married and looked awesome on-line. We arrived Saturday afternoon checked in and were hit with a hold on my Credit card for 100.00 ""for incidentals" that we were not told about. Strike one. Then the room was freezing as the AC was on and when I inquired at the front desk no one was on-site that could tell me how to get the heat on. We froze Saturday night and Sunday night. Hotel was 100% booked Saturday we were told. Strike two. Sunday morning breakfast buffet until 10:00. We go down at 9:30 and was told they were closed due to having a lunch buffet. Strike three. This all too bad as this property could have been amazing if only the staff cared enough to do what they advertised and have someone on staff that knows how to work a thermostat. Still waiting on my 100.00 to be released by the way.
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酒店回复: Dear Mr. Johnson,Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for the inconveniences you experienced and appreciate your candid comments, which help us identify areas for improvement.We regret that the incidental hold was not communicated clearly at the time of booking or check-in. This is a standard policy, but we understand how unexpected charges can be frustrating and will work to ensure better transparency moving forward.Regarding the room temperature and lack of staff assistance, we are truly sorry for the discomfort this caused. Your experience does not reflect the level of service we strive to provide, and we are actively reviewing our staffing procedures to ensure someone is always available to assist with such concerns.We also apologize for the confusion around the breakfast buffet. Our goal is to provide a seamless and enjoyable experience, and we clearly fell short in this instance.Please rest assured that we are following up on the release of your incidental hold and will ensure it is processed promptly. If you have not yet seen the release, feel free to contact our front desk directly and we will be happy to assist.We value your feedback and hope you’ll consider giving us another opportunity to provide the quality experience you expected and deserve.Warm regards,Charles HawverGeneral ManagerInn on the Square
3.0分
情侣出游
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The shower nozzle needs to be replaced - it shoots water in so many different directions it is hard to get wet. Also, it would go a long ways if something was done to quiet the place down. Doors were opening all night and woke us up every time.
5.0分
其他
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Inn on the Square is a great hotel that’s centrally located and recently renovated. I have stayed at this hotel in my hometown for years; it’s my favorite spot. I would highly recommend it because it’s so clean and the staff are accommodating.
4.0分
其他
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Most hotels in the area offer a complimentary breakfast bar; the Inn no longer offers this gratuity. My friends and I had to leave the bar because it closed early.
It’s after the fact because my stay is over but…when I called to check on my reservation, there was no record of it! Although the paperwork was located after a lengthy phone hold. I provided my reservation number.
4.0分
家庭亲子
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Staff were very accommodating, available, and helpful with early check in. Quiet and not crowded was a huge plus. Comfortable bed, nice fridge, tv, microwave. Only issue was water pressure in shower wasn’t the best and took awhile to get warm water to flow but that is being picky. Everything else is top notch, would stay here again.
5.0分
情侣出游
It was a very clean and beautiful lace to stay. We were there for our honeymoon
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酒店回复: Congratulations. Thank you for the wonderful review and thank you for staying with us. Hope to see you again soon.
这是一家非常干净、维护良好的酒店。这是一家老酒店，但你绝对想不到。我喜欢这里的一切。我们住在 309 特大床房，非常干净、现代。在我们旅行期间住过几家平庸的酒店后，这家酒店真是太棒了。
房间漂亮宽敞。我们有一个吵闹的邻居，早上 6 点就起床，电视声音很大。墙壁很薄！！请解决这个问题，我们一定会再次入住这里。
我已经在这里住过几次了。我住过的每个房间的空调噪音都让我无法入睡。
好的
Let me start this by saying I don't normally give a bad review to anyone. This time however I am breaking my tradition for the following reasons. My wife and i booked the hotel as it was closest to where my son was getting married and looked awesome on-line. We arrived Saturday afternoon checked in and were hit with a hold on my Credit card for 100.00 ""for incidentals" that we were not told about. Strike one. Then the room was freezing as the AC was on and when I inquired at the front desk no one was on-site that could tell me how to get the heat on. We froze Saturday night and Sunday night. Hotel was 100% booked Saturday we were told. Strike two. Sunday morning breakfast buffet until 10:00. We go down at 9:30 and was told they were closed due to having a lunch buffet. Strike three. This all too bad as this property could have been amazing if only the staff cared enough to do what they advertised and have someone on staff that knows how to work a thermostat. Still waiting on my 100.00 to be released by the way.
The shower nozzle needs to be replaced - it shoots water in so many different directions it is hard to get wet. Also, it would go a long ways if something was done to quiet the place down. Doors were opening all night and woke us up every time.
Inn on the Square is a great hotel that’s centrally located and recently renovated. I have stayed at this hotel in my hometown for years; it’s my favorite spot. I would highly recommend it because it’s so clean and the staff are accommodating.
Most hotels in the area offer a complimentary breakfast bar; the Inn no longer offers this gratuity. My friends and I had to leave the bar because it closed early.
It’s after the fact because my stay is over but…when I called to check on my reservation, there was no record of it! Although the paperwork was located after a lengthy phone hold. I provided my reservation number.
Staff were very accommodating, available, and helpful with early check in. Quiet and not crowded was a huge plus. Comfortable bed, nice fridge, tv, microwave. Only issue was water pressure in shower wasn’t the best and took awhile to get warm water to flow but that is being picky. Everything else is top notch, would stay here again.
It was a very clean and beautiful lace to stay. We were there for our honeymoon